Executive Suite, 1 Bedroom | Minibar, in-room safe, individually decorated, individually furnished
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Reviews of Protea Hotel Fire & Ice by Marriott Pretoria Menlyn

4 out of 5
Protea Hotel Fire & Ice by Marriott Pretoria Menlyn
221 Garsfontein Road, Menlyn, Pretoria, Gauteng

Reviews

8.6

Excellent

Rating 10 - Excellent. 85 out of 171 reviews" "
Rating 8 - Good. 62 out of 171 reviews" "
Rating 6 - Okay. 13 out of 171 reviews" "
Rating 4 - Poor. 8 out of 171 reviews" "
Rating 2 - Terrible. 3 out of 171 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

9.4/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Iche

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff
Stayed 5 nights in May 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
1st trip to S. Africa.
Family vacation. Hotel was far nicer than expected. The staff was always friendly and accommodating. The restaurant in the hotel was great. Exceeded expectations!
Stayed 5 nights in Jan 2024
Response from Tshepo on 4 Feb 2024
Dear Valued GUEST,On behalf of the entire Hotel TEAM, I want to thank you for rating our service during your recent stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire TEAM as a way of celebrating the great Guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.I'm glad that your experience with us was great! Your opinion really matters to us!We hope to welcome you again soon.Yours Sincerely,Tshepo MothibeliDuty ManagerGUEST Service

10/10 Excellent

Ilana

Stayed 1 night in Jan 2024
Response from Tshepo on 4 Feb 2024
Dear Valued GUEST, On behalf of the entire Hotel TEAM, I want to thank you for rating our service during your recent stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire TEAM as a way of celebrating the great Guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Yours Sincerely,Tshepo MothibeliDuty ManagerGUEST Service

8/10 Good

Leon

Stayed 1 night in Jan 2024
Response from Tshepo on 4 Feb 2024
Dear Valued GUEST, On behalf of the entire Hotel TEAM, I want to thank you for rating our service during your recent stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire TEAM as a way of celebrating the great Guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Yours Sincerely,Tshepo MothibeliDuty ManagerGUEST Service

10/10 Excellent

Andile

Stayed 1 night in Dec 2023
Response from Tshepo on 4 Feb 2024
Dear Valued GUEST, On behalf of the entire Hotel TEAM, I want to thank you for rating our service during your recent stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire TEAM as a way of celebrating the great Guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.I'm glad that your experience with us was great! Your opinion really matters to us!We hope to welcome you again soon.Yours Sincerely,Tshepo MothibeliDuty ManagerGUEST Service

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Tshepo on 4 Feb 2024
Dear Valued GUEST, On behalf of the entire Hotel TEAM, I want to thank you for rating our service during your recent stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire TEAM as a way of celebrating the great Guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Yours Sincerely,Tshepo MothibeliDuty ManagerGUEST Service

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Tshepo on 4 Feb 2024
Dear Valued GUEST, On behalf of the entire Hotel TEAM, I want to thank you for rating our service during your recent stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire TEAM as a way of celebrating the great Guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Yours Sincerely,Tshepo MothibeliDuty ManagerGUEST Service

10/10 Excellent

g i

Stayed 1 night in Dec 2023
Response from Tshepo on 4 Feb 2024
Dear Valued GUEST, On behalf of the entire Hotel TEAM, I want to thank you for rating our service during your recent stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire TEAM as a way of celebrating the great Guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.I'm glad that your experience with us was great! Your opinion really matters to us!We hope to welcome you again soon.Yours Sincerely,Tshepo MothibeliDuty ManagerGUEST Service

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff in all areas.
Stayed 11 nights in Nov 2023
Response from Tshepo on 4 Feb 2024
Dear James, On behalf of the entire Hotel TEAM, I want to thank you for rating our service during your recent stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire TEAM as a way of celebrating the great Guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.I'm glad that your experience with us was great! Your opinion really matters to us!We hope to welcome you again soon.Yours Sincerely,Tshepo MothibeliDuty ManagerGUEST Service

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Tshepo on 12 Nov 2023
Dear Valued GuestOn behalf of the entire Hotel TEAM, I want to thank you for rating our service during your recent stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire TEAM as a way of celebrating the great Guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.I'm glad that you had an amazing stay with us! Your opinion really matters to us!We hope to welcome you again soon.Yours Sincerely,Tshepo MothibeliDuty ManagerGUEST Services

6/10 Okay

Tyrone

Stayed 1 night in Nov 2023
Response from Tshepo on 6 Nov 2023
Dear Tyrone, On behalf of the entire Hotel TEAM, I want to thank you for rating our service during your recent stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire TEAM as a way of celebrating the great Guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Yours Sincerely,Tshepo MothibeliDuty ManagerGUEST Services

4/10 Poor

DENILIA

Travelled with family
Disliked: Staff & service
Stayed 1 night in Nov 2023
Response from Tshepo on 6 Nov 2023
Dear Denilia, On behalf of the entire Hotel TEAM, I want to thank you for rating our service during your recent stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire TEAM as a way of celebrating the great Guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Yours Sincerely,Tshepo MothibeliDuty ManagerGUEST Services

10/10 Excellent

Veronica

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Tshepo on 2 Nov 2023
Dear Veronica,On behalf of the entire Hotel TEAM, I want to thank you for rating our service during your recent stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire TEAM as a way of celebrating the great Guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Yours Sincerely,Tshepo MothibeliDuty ManagerGUEST Services

10/10 Excellent

J

Stayed 2 nights in Oct 2023
Response from Alisha Wessels on 25 Oct 2023
Dear J,On behalf of the entire Hotel TEAM, I want to thank you for rating our service during your recent stay with us. It is always encouraging to be rated with positive results, particularly when it comes from those who matter the most – you! Your rating has been shared with the entire TEAM as a way of celebrating the great Guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. Your opinion really matters to us! We hope to welcome you again soon.Yours Sincerely,

8/10 Good

Eva Jacqueline, Kikuyu

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked the excellent service by the staff on most fronts as well as the extremely convenient location next to Menlyn mall. The security is also guaranteed with a check point as you leave the hotel. Did not like that they do not accept to post a bill in the room if not using a credit card.
Stayed 3 nights in Oct 2023
Response from Tshepo on 13 Oct 2023
Dear Eva JacquelineOn behalf of the entire Hotel TEAM, I want to thank you for rating our service during your recent stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire TEAM as a way of celebrating the great Guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We'll escalate the issue that you've brought up with the Marriott Customer Care to enable such options.Your opinion really matters to us!We hope to welcome you again soon.Yours Sincerely,Tshepo MothibeliDuty ManagerGUEST Services

8/10 Good

David

Liked: Cleanliness, staff & service
Stayed 3 nights in Oct 2023
Response from Tshepo on 12 Oct 2023
Dear David, On behalf of the entire Hotel TEAM, I want to thank you for rating our service during your recent stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire TEAM as a way of celebrating the great Guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Yours Sincerely,Tshepo MothibeliDuty ManagerGUEST Services

10/10 Excellent

Mogeshni

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
5 Star stay
It was amazing. Friendly and smiley staff make a huge difference. Very helpful and efficient. Loved it.
Stayed 1 night in Sep 2023
Response from Tshepo on 6 Oct 2023
Dear Mogeshni,On behalf of the entire Hotel TEAM, I want to thank you for rating our service during your recent stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire TEAM as a way of celebrating the great Guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Yours Sincerely,Tshepo MothibeliDuty ManagerGUEST Services

10/10 Excellent

Nozipho

Stayed 1 night in Sep 2023
Response from Tshepo on 6 Oct 2023
Dear Nozipho,On behalf of the entire Hotel TEAM, I want to thank you for rating our service during your recent stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire TEAM as a way of celebrating the great Guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Yours Sincerely,Tshepo MothibeliDuty ManagerGUEST Services

10/10 Excellent

Melusi

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Great service from the staff and a relaxing environment
Stayed 1 night in Aug 2023
Response from Tshepo on 1 Sept 2023
Dear Melusi, On behalf of the entire Hotel TEAM, I want to thank you for rating our service during your recent stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire TEAM as a way of celebrating the great Guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Tshepo MothibeliDuty ManagerGUEST Services

8/10 Good

SeoYeon, Marietta

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to the mall, safe, and parking was easy to use. The room included breakfast buffet which was very nice and many options to choose from. The pool area became like club with DJ in the evening time, but you won’t hear them in the room. Overall it was good.
Stayed 2 nights in Jul 2023
Response from Tshepo on 2 Aug 2023
Dear SeoYeon,On behalf of the entire Hotel TEAM, I want to thank you for rating our service during your recent stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire TEAM as a way of celebrating the great Guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Tshepo MothibeliDuty ManagerGUEST Services

10/10 Excellent

Maselulu

Stayed 1 night in Jul 2023
Response from Tshepo on 2 Aug 2023
Dear Maselulu,On behalf of the entire Hotel TEAM, I want to thank you for rating our service during your recent stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire TEAM as a way of celebrating the great Guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Tshepo MothibeliDuty ManagerGUEST Services

10/10 Excellent

Palesa

Stayed 1 night in Jul 2023
Response from Tshepo on 2 Aug 2023
Dear Palesa,On behalf of the entire Hotel TEAM, I want to thank you for rating our service during your recent stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire TEAM as a way of celebrating the great Guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Tshepo MothibeliDuty ManagerGUEST Services

4/10 Poor

Sloan

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Never in my life have I experienced a dirty bathroom in a Marriott brand hotel! EVER. The property was beautiful but my room was NASTY! There was dried, crusted stains on the bathroom sink and dried dark matter around the rim of the toilet. It was late when I got in and I was exhausted and didn’t feel like changing rooms SO I CLEANED THE ROOM MYSELF. I informed the front desk the next morning but was not offered a discount of any kind. I feel that I should’ve been compensated for that. I paid over $100 US for that room in South Africa! Doesn’t feel good leaving there and not feeling like I got my money’s worth.
Stayed 1 night in Jul 2023
Response from Tshepo on 29 Jul 2023
Dear Sloan,We recognize your time is valuable and appreciate the feedback you have provided.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations.In order to better uphold our commitment to deliver exceptional service to every GUEST, I have shared your feedback with the Front Office & Housekeeping. We will work to improve our arrival experience and do our very best to assist with a clean & unstained room. I do apologies that the room was not according to our normal standard.I hope you choose to stay with us again when your travels bring you back to the area.Yours Sincerely,Tshepo MothibeliDuty ManagerProtea Hotel Fire & Ice! by Marriott Pretoria Menlyn

10/10 Excellent

M L

Stayed 1 night in Jun 2023
Response from Tshepo on 29 Jul 2023
Dear Valued GUEST,On behalf of the entire Hotel TEAM, I want to thank you for rating our service during your recent stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire TEAM as a way of celebrating the great Guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Tshepo MothibeliDuty ManagerGUEST Services

10/10 Excellent

BONGAI

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2023

8/10 Good

SANJAY

Stayed 1 night in Apr 2023

10/10 Excellent

Given

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023

8/10 Good

Hooshang

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was very small.
Stayed 2 nights in Apr 2023

10/10 Excellent

W

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2023

4/10 Poor

Stacie, Washington

Business traveller
Liked: Cleanliness, property conditions & facilities
I was very disappointed with this hotel. I paid a higher corporate rate which was supposed to include shuttle service to my training site and the shuttle was unreliable. The food was terrible and the rooms were extremely dark. I ended my 14 day stay early and moved to a different hotel. The Protea did not meet my typical Marriott expectations.
Stayed 13 nights in Mar 2023

10/10 Excellent

Deshnee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly and efficient
Great location, good service and restaurant was great
Stayed 1 night in Nov 2022

10/10 Excellent

Frans, LINCOLN PARK

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great breakfast
Stayed 1 night in Nov 2022

10/10 Excellent

Janique

Stayed 2 nights in Nov 2022

10/10 Excellent

Cilliers

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022

10/10 Excellent

Sumaya

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022

10/10 Excellent

Bryan

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay in a great location.
Stayed 1 night in Aug 2022

10/10 Excellent

Frederick

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was an over night business trip, very comfortable.
Stayed 1 night in Jul 2022

10/10 Excellent

CG Buitendag

Stayed 1 night in Jul 2022

8/10 Good

Prashini

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2022

8/10 Good

Michael

Stayed 1 night in Feb 2022

8/10 Good

Prudence

Liked: Staff & service
Location is everything!
The service was good. But the rooms are not sound proof. people walking & Talking in the passage almost feels like someone is right into your room, that was a bit unnerving. I guess that is a structural issue that cannot easily be resolved. The food was amazing! I just loved the proximity to Menlyn shopping center and to summit bar next door.
Stayed 1 night in Dec 2021

8/10 Good

Nozipho

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021

10/10 Excellent

Aubrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome Experience All the time!
Always a pleaure staying at Fire and ice Menlyn. Very professional and friendly staff.
Stayed 1 night in Sep 2021

10/10 Excellent

Nomvula

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Positive advice
It was amazing and truly enjoyable, In terms of cleanliness, Carpets and material couches need to be washed they are too dirty and risky especially in this time of COVID-19
Stayed 1 night in Sep 2021

10/10 Excellent

Cecile

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It is a lovely hotel.
Stayed 1 night in Sep 2021

8/10 Good

Nozipho

Business traveller
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2021

10/10 Excellent

Jacoba

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2021

10/10 Excellent

Kholeka

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything about the place was just awesome, i liked the meal more specifically the breakfast. Would definitely come back
Stayed 1 night in Jun 2021

10/10 Excellent

Ofentse

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2021

8/10 Good

Itumeleng

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Not a bad stay
The hotel is really lovely, it's clean and modern. The staff is what made it extra special for us. They were extremely friend and helpful. My only disappointment was when they invluded onions in my food when i specifically said i was allergic. And then when they took the food to fix it, they brought me a sald that didn't have onions but the cucumbers smelled of onions as if they used a knife they had previously used to cut onions.
Stayed 1 night in Dec 2020