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Reviews of Mount Grace Hotel and Spa

Mount Grace Hotel and Spa
Old Rustenburg Road, Magaliesberg, Gauteng

Reviews

8.2

Very good

Rating 10 - Excellent. 95 out of 222 reviews" "
Rating 8 - Good. 84 out of 222 reviews" "
Rating 6 - Okay. 21 out of 222 reviews" "
Rating 4 - Poor. 11 out of 222 reviews" "
Rating 2 - Terrible. 11 out of 222 reviews" "

8.8/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Irene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay awesome facilities and staff
Stayed 2 nights in Jan 2024
Response from Nangomso Tate on 4 Feb 2024
Good Day Irene,Thank you so much for the review, hope to see you again soon.

8/10 Good

Edwin

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
I enjoyed the set up and the surroundings.
Stayed 1 night in Dec 2023
Response from Nangomso Tate on 4 Feb 2024
Good Day Edwin,Thank you so much for the review, hope to see you again soon.

8/10 Good

David

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Nangomso Tate on 4 Feb 2024
Good Day David,Thank you so much for the review, hope to see you again soon.

4/10 Poor

Verified traveller

Liked: Cleanliness, room comfort
Disliked: Staff & service
Room was nice. The buffet was awful.
Loud drunks in the bar, who then moved into the buffet. The buffet food was utterly terrible.
Stayed 1 night in Dec 2023
Response from Tate on 17 Dec 2023
Good Day Anonymous,I sincerely apologize that you did not enjoy our buffet, I will share the information with the Chefs to ensure that they improve their buffet.Kind RegardsNangomso Tate

8/10 Good

Giliam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Tate on 10 Dec 2023
Good Day Giliam,Thank you so much for the review, hope to see you again soon.RegardsNangomso Tate

10/10 Excellent

Andrew

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thanks for a nice one-night stay.
Stayed 1 night in Nov 2023
Response from Mount grace Team on 4 Dec 2023
Thank you for choosing Mount Grace as your destination choice we truly appreciate your service. We are hoping to host you soon.

10/10 Excellent

Andries

Stayed 1 night in Nov 2023
Response from Tate on 24 Nov 2023
Hi Andries,Thank you so much for your valuable feedback, hope to see you again in the near future.Kind RegardsNangomso Tate

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Nangomso Tate on 18 Nov 2023
Good Day Anonymous,Thank you so much for taking time to write to us, we are so excited that we met your expectations. We cant wait to see you again in the near future.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Tate on 17 Oct 2023
Dear Anonymous,Thank you for taking the time to review us, we appreciate your feedback.Hope to see you again in the near future.Kind RegardsNangomsoTate

4/10 Poor

Shalen

Liked: Room comfort
Disliked: Cleanliness
Service is not upto standards
On the first day we got to the hotel, the bathroom toilet had poop stains, and we had to get housekeeping to clean it. There was old soap left in the bathroom from the previouse guest and the old soap reminded in the bathroom the entire lenght of my stay. I arrange for wine to be put into the room and that was never done. Also arrange for a piece of cake to be sent to us after dinner on the last night of our stay because it was my fiance birthday, and this was never done. I call the front desk and laid a complaint and they said the manage will chat to me the next day, that never happend.
Stayed 2 nights in Oct 2023
Response from Tate on 17 Oct 2023
Good Evening Shalen,Thank you so much for the review, it sadness me that your experience was not great at the hotel & we failed to your fiancé's birthday special, I sincerely apologise that this happend.I can assure you that this is not the standard we provide at the hotel & are proud of.I will thoroughly investigate why this happend and will take appropriate measures to ensure that it does not happen in any of the other guests & specifically your future visits to the hotel.Once again, I am truly sorry that this happend during your special moment at the hotel.Kind RegardsNangomso Tate

10/10 Excellent

Mahesh

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great getaway a short drive from Johannesburg
Friendly staff and efficient check in. Great amenities provided from arrival and experienced througout the stay. Highly recommended.
Stayed 1 night in Sep 2023
Response from Tate on 17 Oct 2023
Good Day Mahesh,I am super thrilled that you enjoyed your stay with us, thank you so much for the review.Hope to see you again in the near future.

10/10 Excellent

Samson

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from Tate on 17 Oct 2023
Dear Samson,Thank you so much for the review, hope to see you again in the near future.Kind RegardsNangomso Tate

2/10 Terrible

Ian

Liked: Cleanliness, room comfort
Disliked: Staff & service
Not worth the cost or experience.
Terrible Service from dinning areas. Food for dinner far below what you would expect from a hotel of this statue. Fish Dry and overcooked. Buffer food badly prepared. Seems to be under staffed and the staff are untrained. Spoke to a few other guests who shared the same sentiments.
Stayed 1 night in Apr 2023
Response from Samkele on 4 May 2023
Good day. Thank you for visiting and taking the time to leave a review on your stay. I have shared your feedback on your experience with the dinning areas with our Chef and Food and Beverage Manager to look into. All the best, we hope you visit again soon.

10/10 Excellent

Mandy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolutely perfect
We spent two nights at Mount Grace and honestly, we would have extended our stay if we didn't have plans in Jo'burg the next day. We will definitely return and will spend more than two days there next time Highlights included: - our beautiful Deluxe room with porch opening onto a verdant scene with views of the mountain - the golf carts to transfer my older in-laws around - all meals. We sampled each of the restaurants, including room service, and all food was excellent - the walk we took around the property. There are cycling tracks too - all staff. The service we received from every single person we met was superb - views from the breakfast room and throughout the property. - we spent a day at the spa after checking out. All treatments, service and lunch were fantastic. Highly recommend time spent in the floatation pool plus the couples spa package
Deluxe room
Breakfast fruit
Outdoor jacuzzi at the spa
Outdoor heated pool at the spa
Stayed 2 nights in Apr 2023
Response from Samkele on 6 Apr 2023
Good day.Thank you so much for the review we really appreciate it, I'm glad you enjoyed your stay with us. I will share this feedback with the rest of the team, seeing happy guest and good review like this makes everyone motivated, this is the reason we wake up in morning everyday to create good guest experience.Kind regards

10/10 Excellent

Yusuf

Stayed 1 night in Mar 2023
Response from Samkele on 30 Mar 2023
Good day Yusuf.Thank you for the feedback, we really appreciate it, I will share this with the team.Kind regards.

10/10 Excellent

Mellony

Stayed 1 night in Mar 2023
Response from Samkele on 30 Mar 2023
Good day Mellony.Thank you for the feedback, we really appreciate it, I will share this with the team.Kind regards.

10/10 Excellent

Kulani

Stayed 1 night in Mar 2023
Response from Samkele on 30 Mar 2023
Good day Kulani.Thank you for the feedback, we really appreciate it, I will share this with the team.Kind regards.

6/10 Okay

ashwin

Liked: Staff & service, property conditions & facilities, room comfort
Stay was fine until Saturday night .Saturday night there was a function there and there was loud music until 23h00 .WE complained as we went there to relax . They manager apologised next day That was too late
Stayed 2 nights in Mar 2023
Response from Samkele on 30 Mar 2023
Good day Ashwin.Thank you for your feedback.We are going to make sure in future we do not allocate leisure guest close to conference room. We apologise again for the inconvenience caused and we hope this does not stop you from visiting our property in future.Kind regards.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
No extra blankets in the rooms, aircon remote's batteries were dead. Food was sub-standard. I did not receive everything I ordered for room service. No flat sheet on the bed. TV channels are very limited.
Stayed 1 night in Feb 2023
Response from Samkele on 30 Mar 2023
Good day.Thank you for your feedback.I have will have a word with our executive housekeeper and our food and beverage manager to make sure something like this does not happen again. the rooms must be checked property before a guest check-in.apologies for the inconvenience caused and once again thank your for the feedback.Kind regards.

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Happy
Stay and service was excellent. Rooms are slightly outdated and carpets in need of change. Rest was all good
Stayed 2 nights in Jan 2023
Response from Samkele on 3 Apr 2023
Good day.Thank you for your feedback, we are in the prosses of refurbishing the hotel and we are going to change the carpet as well. thank you again for taking time to leave a review for us, hoping to see you again soon.Kind regards.

8/10 Good

Mukesh

Stayed 1 night in Dec 2022
Response from Samkele on 3 Apr 2023
Good day Mukesh.Thank you for the feedback, we really appreciate it, I will share this with the team.Kind regards.

2/10 Terrible

Muhamed faaiz

Stayed 1 night in Dec 2022

2/10 Terrible

Paulo

Travelled with partner
Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service, amenities
For the price that I paid I expected better conditions. No air conditioning in the restaurant to eat breakfast and dinner, so you sweated. Air conditioning in the room was broken kept shutting off had to keep waking up in the middle of the night to turn it on. The private pool in the room the water was dirty and not clear so couldn’t see the steps or the bottom to come in and out, the windows and room where dirty, no water or coffee was provided in the room. The spa staff was rude. Safety was a joke had a waitress staff calling the room at 1am asking if we where awake. Not sure why. The property is beautiful, beautiful landscaping but I would not recommend staying here, everything else was terrible. I would stay down the street at black horse.
Stayed 2 nights in Nov 2022

10/10 Excellent

Johan

Stayed 1 night in Nov 2022
Response from Samkele on 3 Apr 2023
Good day Johan.Thank you for the feedback, we really appreciate it, I will share this with the team.Kind regards.

6/10 Okay

Edward

Stayed 1 night in Sep 2022
Response from Morné Visser on 16 Oct 2022
Dear Edward,Thank you for taking the time to provide us with feedback on your recent stay experience with us.We always try to make all of our guests feel extra special when staying with us and provide the best possible service to all of our guests. I will share your feedback with the rest of the TEAM to ensure we improve on our offering.Warm Regards,Morné & TEAM

10/10 Excellent

Marais

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing, good service, rested well
Stayed 2 nights in Jun 2022
Response from Morné Visser on 8 Jul 2022
Dear Marais, Thank you for taking the time to provide such an awesome score and feedback on your recent stay experience. We hope we can welcome you back soon to Mount Grace Hotel & Spa. Warm Regards, Morne & TEAM

10/10 Excellent

Promy

Stayed 2 nights in May 2022
Response from Morné Visser on 30 May 2022
Dear Promy, Thank you for taking the time to provide us with such an amazing score on your recent stay experience. I do hope we can welcome you back soon to Mount Grace Hotel & Spa. I will share your amazing feedback with the rest of the TEAM as well.

10/10 Excellent

Nicole, Nokesville

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful, serene, excellent location or business or wellness retreat. Chef Alfred - superb culinary experience, delicious meals, large portions & beautiful presentation.
Stayed 5 nights in Apr 2022
Response from Morné Visser on 8 May 2022
Dear Nicole, Thank you for taking the time to provide feedback to us on your recent stay experience. We are truly excited that you have enjoyed the stay and we hope we can welcome you back soon to Mount Grace Hotel & Spa

8/10 Good

Richard

Stayed 1 night in Apr 2022
Response from Morné Visser on 1 May 2022
Dear Richard, Thank you for the feedback on your recent stay experience. We truly appreciate it and am looking forward to welcoming you back soon to Mount Grace Hotel & Spa.

8/10 Good

Chené

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The staff were friendly and accommodating. The spa was absolutely amazing.
Stayed 2 nights in Apr 2022
Response from Morné Visser on 28 Apr 2022
Dear Chene, Thank you for taking the time to provide us with feedback on your recent stay experience. We are truly delighted to hear that you have enjoyed your stay. We are looking forward to welcoming you back soon! Warm Regards, Morne Visser Deputy General Manager

8/10 Good

Saffron

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2022
Response from Morné Visser on 25 Apr 2022
Dear Saffron, Thank you for taking the time to provide us with feedback on your recent stay experience. We are looking forward to welcoming you back soon to Mount Grace Hotel & Spa. Warm Regards, Morne Visser Deputy General Manager

10/10 Excellent

Aneesa

Stayed 1 night in Mar 2022
Response from Morné Visser on 7 Mar 2022
Dear Aneesa, Thank you for taking the time to provide us with feedback on your recent stay experience. We hope we can welcome you back soon! Warm Regards, Mount Grace Hotel & Spa

10/10 Excellent

Yanga

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was amazing from when we arrived to when we left. Service is exceptional. The food is impeccable. We enjoyed ourselves.
Stayed 1 night in Feb 2022
Response from Morné Visser on 21 Feb 2022
Dear Yanga, Thank you for taking the time to provide us with feedback on your recent stay experience, we truly appreciate your rating and kind words. We hope we can welcome you back soon to Mount Grace Hotel & Spa for another countryside getaway. Warm Regards, Morné

8/10 Good

Yasmin

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Enjoyed our stay. Have been before several times
Stayed 1 night in Feb 2022
Response from Morné Visser on 21 Feb 2022
Dear Yasmin, Thank you for taking the time to provide us with feedback on your recent stay experience, we truly appreciate your rating. We hope we can welcome you back soon to Mount Grace Hotel & Spa for another countryside getaway. Warm Regards, Morné

10/10 Excellent

Frieder

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A very pleasant stay with minor comments
Our stay was very pleasant despite the coldish and wet weather. The Spa treatment was superb (Brenda & Lebo) and we will be back. Breakfast was a treat but the quality of the two dinners we had could be improved on. The "tomato sauce" of the penne arrabiata was mediocre and I have never paid R105 for a tiny, triangular slice of tiramisu which was definitely not worthy of a 5-star hotel. I mentioned this to the head waitress and she took down our room number but we did not hear anything further.
Stayed 2 nights in Jan 2022
Response from Morné Visser on 15 Jan 2022
Dear Frieder, Thank you for taking the time to provide us with feedback on your recent stay experience. We are delighted to receive such a nice message, Brenda and Lebo also appreciate your kind words. I have spoken to our Chef about the dishes you have mentioned and can assure you that he has looked into this and addressed this with the rest of the kitchen team. We hope we can welcome you back soon to Mount Grace Hotel & Spa. Warm Regards, Morné Visser Deputy General Manager

10/10 Excellent

Phyllis

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Found the food very disappointing we don’t like buffet therefore went a la carte and the menu had very little on it so for us that was the only problem the rest was lovely
Stayed 7 nights in Dec 2021
Response from Morné Visser on 9 Jan 2022
Dear Phyllis, Thank you for taking the time to provide us with feedback on your recent stay experience. We are delighted to see you scored us 10 out of 10. I can assure you that I have shared your feedback regarding the variety on food with our Chef and kitchen team. We hope we can welcome you back soon to Mount Grace Hotel & Spa. Warm Regards, Morné Visser Deputy General Manager

8/10 Good

NJ

Stayed 2 nights in Dec 2021
Response from Morné Visser on 31 Dec 2021
Dear NJ, Thank you for taking the time to provide us with a rating on your stay experience. Warm Regards, Morné Visser Deputy General Manager

10/10 Excellent

Muhammed Ali

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best experience, best value for money
My first time visiting this amazing place.. I heard about it before and had it on my wishlist... The staff are super friendly and the place is amazing! The spa treatment was one of the best services around... I would highly recommend others to visit this amazing place...
Stayed 2 nights in Oct 2021
Response from Morné Visser on 1 Nov 2021
Dear Muhammed, Thank you for taking the time to provide us with such amazing feedback on your stay with us. We truly appreciate the kind words and we hope to welcome you back soon to Mount Grace Hotel & Spa. Warm Regards, Morné Visser Deputy General Manager

10/10 Excellent

Craig

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was very good juat the splash pool jets were never on and the main pool was a little cold but thats the weather .
Stayed 1 night in Oct 2021
Response from Morné Visser on 11 Oct 2021
Dear Craig, Thank you for taking the time to provide us with feedback on your recent stay experience. Apologies for the inconvenience with the cold pool. Our room pools are just splash pools and they do not have jets like a jacuzzi, apologies if there were any miscommunication with regards to this. We hope we can welcome you back soon to Mount Grace Hotel & Spa. Warm Regards, Morné

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Overall pleasant stay
Peaceful setting, good service. Rooms are slightly outdated but comfortable. Our spa experience was very good. Overall, a pleasant stay.
Stayed 1 night in Sep 2021
Response from Morné Visser on 10 Oct 2021
Dear Anonymous, Thank you for taking the time to place a review on your recent stay experience with us. We are delighted to hear that you have enjoyed your stay. We hope we will see you soon again. Warm Regards, Morné Visser Deputy General Manager

10/10 Excellent

Jaxon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2021
Response from Morné Visser on 11 Sept 2021
Dear Jaxon, Thank you for the amazing score on your recent stay with us, we hope we can welcome you back soon to Mount Grace Hotel & Spa. Warm Regards, Morné Visser

8/10 Good

L

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Service was poor
Stayed 2 nights in Jun 2021
Response from Morné Visser on 15 Jun 2021
Dear L, Thank you for your feedback provided on your recent stay experience at Mount Grace Hotel & Spa. Our sincerest apology for the service experience, I can assure you that I have addressed it with the rest of the team to ensure that we always provide the best possible service to all of our guests. I do hope we can welcome you back again to Mount Grace Hotel & Spa. Warm Regards, Morné Visser Deputy General Manager

8/10 Good

Ross

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2021
Response from Morné Visser on 13 May 2021
Dear Ross, Thank you for taking the time to provide us with feedback on your recent stay experience, we truly appreciate it. We hope we can welcome you back soon to Mount Grace Hotel & Spa. Warm Regards, Morné Visser Deputy General Manager

6/10 Okay

Verified traveller

Travelled with family
Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
Not all good
Mostly pleasant but breakfast service was shocking and unacceptable. Did receive the generic apology though, so suppose one needs to accept that if anything goes wrong or is below standard, there should be an apology to make it all better. Disappointing end to the breakaway although in all fairness to the rest of the service - it did start off really well! Great service from Jane at reception and the various golf cart drivers who were always smiling and super efficient. Host and Chef at breakfast - needs to learn how to cook eggs, listen to an order, and treat all their guests the same!
Stayed 1 night in Apr 2021
Response from Morné Visser on 30 Apr 2021
Dear Anonymous, Thank you for taking the time to provide us with feedback on your recent stay experience. We are delighted to hear that you have enjoyed the service from Jane and golf cart drivers, I have shared your feedback with them and truly appreciate your kind words. Once again our sincerest apology with regards to the incident during breakfast, we have addressed the issue with the necessary team members and I do believe that you have also discussed this in detail with our Chef Mandla. We wish to welcome you back soon to Mount Grace Hotel & Spa. Warm Regards, Morné Visser Deputy General Manager

8/10 Good

Bianca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2021
Response from Morné Visser on 27 Apr 2021
Dear Binaca, Thank you for taking the time to provide us with feedback on your recent stay experience. We are delighted to hear that you have enjoyed your stay. We are looking forward to welcoming you back soon to Mount Grace Hotel & Spa. Warm Regards, Morné Visser Deputy General Manager

6/10 Okay

Emma

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Lovely hotel, but...
Lovely hotel the room was beautiful but the service was absolutely dreadful so disappointing. Dirty plates left over from room service were never removed from our room the excuse given was that you needed to request it. When we asked for additional tea bags for a cup of tea in the morning we were told by reception it was not their department. We were seated at a dirty breakfast table. we left a cell phone charger at the hotel by mistake initially it could not be located, when it could be located we were told there is no way it could be sent with someone to head office we could collect it ourselves. we have never seen service quite like it in a hotel of this standard. So sad. Was not a 5 star experience.
Stayed 1 night in Apr 2021
Response from Morné Visser on 27 Apr 2021
Dear Emma, Thank you for taking the valuable time to provide us with feedback on your recent stay experience. I have tried contacting your husband, however will try again as there were no answer. I appreciate all of your feedback and have shared it with the rest of the team to ensure that we always provide the best possible service to all of our guests. We hope we can welcome you back soon to Mount Grace Hotel & Spa. Warm Regards, Morné Visser Deputy General Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Relaxation!
Beautiful surroundings! We were placed close to the pool area and it was very noisy! No fault of other visitors; just not a good placement by check in staff.
Stayed 1 night in Apr 2021
Response from Morné Visser on 5 Apr 2021
Dear Anonymous, Thank you for taking the time to provide us with feedback on your recent stay experience. All of our Standard Rooms are located around the main pool area, we do have rooms that are situated further away, these will be our Deluxe, Deluxe Premium, Executive, Executive Premium and Suites, our sincerest apology for the inconvenince. We hope we can welcome you back soon to Mount Grace Hotel & Spa. Warm Regards, Morné Visser Deputy General Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2021
Response from Morné Visser on 3 Apr 2021
Dear Anonymous, Thank you for your feedback received, we truly appreciate your feedback. Warm Regards, Morné Visser

10/10 Excellent

Eddie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2021
Response from Morné Visser on 29 Mar 2021
Dear Eddie, Thank you for taking the time to provide us with your feedback on your recent stay. We hope we can welcome you back soon to Mount Grace Hotel & Spa. Warm Regards, Morné Visser Deputy General Manager

6/10 Okay

Rudolf

Liked: Cleanliness, property conditions & facilities, room comfort
Good service, but I expected more value for money
Noticed some guests got set up around the pool; was just wondering why we were not asked/notified to be set up likewise? Saturday morning breakfast - they had no black tea, just all the others? Kids playing in the warm water pool, where they should have played in the Kids Pool? Was quite disturbing. Hotel could have circulated a simple form, to provide COVID info and Check-in info?? Like with any online-check-in, 72 hours in advance. This will substantially shorten the check-in duration and line.
Stayed 2 nights in Mar 2021
Response from Morné Visser on 8 Mar 2021
Dear Rudolf, Thank you for taking the time provide us with feedback on your recent stay experience at Mount Grace Hotel & Spa. All of our pools are available to all guests even the children. We do have pool facilities situated at the Mount Grace Spa which are not available to be used by children under 16. You are more then welcome to request a setup in a specific area if you do prefer for us to do so and we will gladly assist. With regards to the check-in procedure it works best when we explain everything on arrival, however we will have a look at how best we can shorten this procedure. We hope we can welcome you back soon to Mount Grace Hotel & Spa. Warm Regards, Morné Visser Deputy General Manager