Outdoor pool, pool umbrellas, pool loungers
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Reviews of Kleinkaap Boutique Hotel

4 out of 5
Kleinkaap Boutique Hotel
87 Jim Van Der Merwe Road, Centurion, Gauteng

Reviews

9.0

Wonderful

Rating 10 - Excellent. 12 out of 23 reviews" "
Rating 8 - Good. 9 out of 23 reviews" "
Rating 6 - Okay. 2 out of 23 reviews" "
Rating 4 - Poor. 0 out of 23 reviews" "
Rating 2 - Terrible. 0 out of 23 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

10/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Guido

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Kleinkaap is an oasis in the middle of what I perceive is an unsafe area.Some traffic lights do not work, or work partly. They seem not to fix the public infrastructure. Don't think you can get to the airport by the route indicated on the map. A sinkhole might not being repaired for a long time, even years. This is a wonderful country but be very aware.
Stayed 6 nights in Sep 2023

10/10 Excellent

Mercy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My husband and I stayed there for one night. I loved that it had lots of trees around it. The vrooms were spacous and the food was amazing. The sound proofing was also great. There was a wedding function on the premises but we were not disturbed at all. i would love to stay there again next time I am in Gauteng.
Stayed 1 night in Apr 2022

8/10 Good

dinoshan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2021
Response from Marketing Team on 14 Sept 2021
Thank you so much for your wonderful review. Truly appreciate it!

8/10 Good

Peter

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Boutique Hotel in Pretoria.
This is a beautiful hotel in a beautiful setting. Staff are friendly and courteous. Check in was easy and quick. Rooms very comfortable and airy. Overall a great experience.
Stayed 1 night in Mar 2021

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place! Super relaxing and staff is amazing. It was a nice break from the busy city.
Stayed 5 nights in Nov 2019
Response from Rut on 19 Apr 2020
Thank you so much for your positive feedback! We truly appreciate it! Have a wonderful day!

8/10 Good

valerie, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super charay
Lovely hotel. Full of character. Room was a bit noisy and parking was very tight.
Stayed 1 night in Dec 2018
Response from Melanie on 13 Dec 2018
Hi Valerie, thank you for your valued feedback. We take our customer satisfaction very serious. We hope to see you soon again. Regards Melanie

8/10 Good

Elanda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely stay and great breakfast!
This was the second time I've stayed at Kleinkaap Boutique Hotel. Both times for business. My first visit was perfect, the only complaint I had during my last visit was that my hot water was lukewarm. However, I raised this at reception and it was fixed quickly. Breakfast is amazing!!! I can highly recommend this property and will return myself.
Stayed 3 nights in Jul 2018
Response from Melanie on 1 Aug 2018
Hi Elanda, thank you so much for your feedback. It is greatly appreciated. We hope to host you again soon. Please have a wonderful day.

6/10 Okay

JP, Canada

Liked: Cleanliness, staff & service
Disliked: Room comfort
Not a 4* boutique hotel
Room was spacious but there was only one chair at the desk to sit on so the other person had to sit on the bed. Our view was the used car dealership next door where there were barking guard dogs. The bathroom amenities (soap, shampoo & lotion) were cheap and not boutique quality. The location is not good. We had one dinner at the restaurant. One main dish arrived cold and had to be sent back an the other was over cooked and the venison was tough.
Stayed 2 nights in Jan 2018
Response from Rut Meijer on 19 Apr 2020
Dear JP. Thank you so much for your feedback, we truly appreciate it. We sincerely apologize for the inconvenience experienced during your stay. These issues have been addressed to ensure that your stay will be more pleasant in the future. Have a wonderful day!

10/10 Excellent

CJ

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic!! Will definitely stay there again.
Stayed 1 night in Jul 2017
Response from Rut Meijer on 19 Apr 2020
Hi CJ, thank you so much for your positive feedback. We appreciate it very much! We hope to see you again soon! Have a wonderful day!

8/10 Good

Blue

Liked: Staff & service, property conditions & facilities
4 stars cost, 3.5 stars experience
home like
Response from Rut Meijer on 19 Apr 2020
Hi Blue, thank you so much for your fantastic rating. It is greatly appreciated. Please have a wonderful day.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Rut Meijer on 19 Apr 2020
Dear Traveller, thank you so much for your high rating. It is greatly appreciated. Please have a wonderful day.

10/10 Excellent

Rob, Durban

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic staff attitude!
A quaint little hotel with staff that had an awesome attitude... So rare these days... nothing was too much trouble... food was great... room clean and comfortable... if I'm ever in the area I will choose this hotel for sure!
Response from Rut Meijer on 19 Apr 2020
Hi Rob, thank you so much for your positive feedback. It is highly appreciated. We hope to host you again soon. Have a wonderful day.

8/10 Good

James, Auckland, N.Z.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Business Stay
Excellent, quiet and relaxing location. Meals were very good. Even though there were two weddings during my stay I never felt I or they were intruding on one another. I would definitely stay again.
Response from Rut Meijer on 19 Apr 2020
Hi James, thank you so much for your positive feedback. It is greatly appreciated. We hope to host you again soon. Please have a wonderful day.

8/10 Good

Eric, Melbourne

Liked: Cleanliness, staff & service, room comfort
A hill station resort without the hill.
Mostly the whole five day experience was enjoyable and calming. The conference I attended was very well facilitated. Everyone enjoys the spirit of the place.
Response from Rut Meijer on 19 Apr 2020
Dear Eric, Thank you for your feedback. We apologize for the inconvenience experienced during your stay. We have ensured that the above-mentioned issues have been addressed. Have a wonderful day!

10/10 Excellent

Cheryl, Cashton, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Was there for a family wedding. Stayed there. Beautiful facility. Great hospitality
Response from Rut Meijer on 19 Apr 2020
Dear Traveller, Thank you so much for your positive feedback. It is greatly appreciated. We hope to host you again soon. Please have a wonderful day!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A lovely stay
Lovely boutique hotel with the only complaint around the level of noise coming from reception while trying to sleep both in the evening and then again early morning. The sound travels up the stairs and if you are among the first rooms it is annoying. Despite this, I would love to return again as the grounds are just super, plenty of bird life and lots of character. Breakfast was delicious too and I would most certainly recommend the hotel to friends and family.
Response from Kleinkaap Boutiqe Hotel on 21 May 2016
Dear Traveller Thank you for taking the time to review our property. Hope to see you soon. Kind Regards Marionè Strydom

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Good accommodation, with room for improvement
Overall Kleinkaap offers a good standard of accommodation though they could improve their wifi service and guest service. The beds were extremely comfortable and good sleep was possible. The room I was given was well prepared for my arrival but did not have wifi connectivity. I asked to be moved to another room and was very kindly accommodated. However the new room did not have towels and was not serviced the next day leading me to conclude that it had not been registered that I had changed rooms. This was a relatively minor inconvenience but for the price charged per night, should not have happened. The staff, whilst courteous, should have been more vigilant. Otherwise the breakfasts were excellent. If good wifi is not at the top of your list of needs from a hotel, Kleinkaap should otherwise fit most other requirements for a highly enjoyable stay.
Response from Kleinkaap Boutiqe Hotel on 16 Apr 2016
Dear Anonymous Thank you for your "balanced" review. Obviously we love all the good bits but I will try to answer your concerns on a few issues. We had a real bad lightning storm which had a big influence on a few of the wi-fi receptors when you stayed with us. This has been fixed in the mean time and all systems are working perfectly now. I have spoken to the front office staff and they feel awful about the room that was not serviced. No excuses here. We do hope to see you again! Kind Regards Marionè Strydom

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love this Dutch Cape-style hotel
This is my second time staying at the Kleinkaap Hotel... I will keep going back!
Response from Marionè Strydom on 11 Feb 2016
Dear Anonymous Thank you for always coming back! Kind Regards

10/10 Excellent

Brian Piltz, Southern California, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome experience and excellent customer service!
The hotel and grounds are absolutely beautiful. The location is close to major shopping and restaurants (a short 5-10 min drive). The restaurant is well appointed with lots of antique furniture. It was very comfortable and the ambiance was very nice. I had the steak and it was cooked to perfection! The chef also came out to meet me and wanted to make sure all of the food was to my liking. Over-the-top customer service! I'm an avid bow hunter and always bring my bow with me when I travel to Africa just in case I can work in a hunting excursion. When I was bringing my luggage into the hotel, the owner of the property (Mr. Milan) saw my bags and said... hey, that's a bow case! Being a hunter himself he asked me where I was planning to hunt. I explained that I didn't have anything setup so he offered to help me coordinate a 1-2 day hunt over the weekend. One of his managers worked diligently to get me booked with a nearby outfitter. As a result, I had a successful hunt - a nice 23" Impala. A great hunt as well as a memorable hotel experience! Oh yeah, one more nicety... they have a beautiful room they call the “piano room” which has plush, comfortable leather sofas and a wood burning fireplace. I ended just about every evening with a glass of chardonnay in the piano room. The staff ALWAYS made sure to stop by every so often to assure the fire was crackling. Thank you for an awesome stay... I'll be back for sure!
Response from Kleinkaap Boutiqe Hotel on 16 Apr 2016
Dear Mr. Piltz It was such a pleasure having you at Kleinkaap. Hope to see you soon! Kind Regards

10/10 Excellent

adams, cape town rsa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really value for money offered via hotels.com. I would recommend to any frequent hotel visitor.
Response from Kleinkaap Boutiqe Hotel on 16 Apr 2016
Goodday Thank you for your kind review! Kind Regards Marionè Strydom

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel but not necessarily convenient
The hotel is really nice and moreover a great value. One thing: if you are not with your own car, be prepared to plan in advance for all of your travel, though the Kleinkaap will arrange this for you.
Response from Kleinkaap Boutiqe Hotel on 16 Apr 2016
Dear Anonymous Thank you for your review! You are welcome to use Uber for all your future travel arrangements as well. Kind Regards Marionè Strydom

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Oct 2017
Response from Rut Meijer on 19 Apr 2020
Dear Traveller, thank you so much for your high rating. It is greatly appreciated. Have a wonderful day!