4/10 Poor
Daniel
Travelled with partner
9 Jun 2023
Disliked: Staff & service
We stayed in 6 hotels during our vacation in Spain, all lovely accommodations with gracious hospitality, with this one exception. Accommodations were basic, no-frills and overpriced. We arrived in the afternoon and found the hotel locked up and no one to let us in - our first thought was the place was out of business. Called the manager and she showed up half an hour later - no apology - it somehow was our fault.
We hauled our bags up 3 flights of narrow stairs - no elevator - to the so-called penthouse suite. The suite had a very small bedroom with a double bed - uncomfortable and too small for two average size adults; decor was unimpressive. We wanted to take a nap but couldn't because of construction noise outside our window the rest of the afternoon and the next morning. No one was available at checkout. Hotel manager was unsympathetic, unprofessional and rude.
Daniel
Stayed 3 nights in May 2023