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I had to cut my trip short because they did not tell us there is a building site next door and the sound and dust was terrible. They refused to even give a refund and instead of staying the full week I stayed only few days and left. There was towels placed in front of the main entrance there is no way to take your luggage up the main stairs if your handicapped.
Arash
Stayed 6 nights in Mar 2024
Response from Author on 16 Apr 2024
Dear Arash Handami,Ontur Hotels has been working by targeting 100% Guest satisfaction with both Quality understanding and Guest Oriented service and service standards. For this reason, your opinions are very valuable to us.We are sorry for your negative experience about our hotel.We look forward to welcoming you to our hotel again for a better stay.We hope you will always see Ontur Hotel as your 'home in Izmir'.Best Regards.Guest Relations
6/10 Okay
MOHAMMAD
Travelled with family, Business traveller
22 Mar 2024
Liked: Cleanliness
Disliked: Property conditions & facilities
They posted pictures for the standard room that shows that you can choose between 1 double bed or 2 twin beds so i booked 2 twin beds when i arrived they told me that they have only double bed room available, after arguing more than 40 minutes the staff accepted to call the manager , the manager upgrade the room from from standard to suit it was nice action from him but we argued too much until we took this result!
MOHAMMAD
Stayed 1 night in Mar 2024
Response from Guest Relations on 24 Mar 2024
Dear Guest,Ontur Hotels has been working by targeting 100% Guest satisfaction with both Quality understanding and Guest Oriented service and service standards. For this reason, your opinions are very valuable to us.We are sorry for the experience you have had with our hotel. We hope you will always see Ontur Hotel as your 'home in Izmir', We will be very pleased to welcome you again in our hotel. Best Regards.
The location and the hotel itself is perfect - I would definitely recommend it to people. It is also close to Airport Shuttle Bus pick up location - so if you need this, you should book this hotel area. Staff was all friendly. I am glad I booked through Expedia - because booking through the hotel directly would be 30 percent more expensive :)
Elshad
Stayed 1 night in Oct 2023
Response from Guest Relations on 9 Nov 2023
Dear Guest, thank you for your comments about the location and transportation of our hotel.I am glad that you are satisfied with our staff. Thanks to technology, it is always possible to stay at affordable prices.we will be honoured to welcome you again.Best Regards.
Our stay was more than perfect. Everything was super good, great breakfast, spacious room, very clean, and all the staff were so friendly and helpful. Will sure come back again. Highly recommended
Hotel good, well placed, good.
To be noted: We booked a day trip though the hotel to visit Ephesus with a guide. The visit was good, but the guide made 3 stops to visit boutiques which provided him kickbacks: a leather shop (very expensive), a carpet shop (very expensive) and a local small product shops (very expensive also). In the last shop we bought very expensive sweet rolls and suncream. The suncream was not working properly and we realized back home that the sweet rolls were hosting a bunch of worms...worst purchases ever.
All staff are Friendly, helpful. Room condition is quite good. There is a kettle coffee and minibar in the room and lot of choices. I do like chocolate and I saw napoliten was my best chocolate you must eat, in mini bar.
Resturant and bar quite good, breakfast and food good quality and good service.
This my 3rd staying by using hotels.com
I could recommend to you because close to city center, close to few good hospitals.
Kind regards
Suleyman
I love how affordable that was for a Luxury Hotel. Hopefully, the prices remain the same. At least below $60. And that is. The ambience is perfect. And there is even an easygoing indoor swimming, restaurant for Lunch, Dinner, and Breakfast. One of the best Hotels to support in the area.
Nice and clean hotel with a very good central location to all the resturants and shops downtown.
Very good beds to sleep in.
There is an indoor car park opposite the hotel, where guests can park their cars for free. Personel was very nice and trying to be helpful.
Very satisfied overall.
Comfort, new, relaxing , tasty breakfast , Good location, near Train station and metro (5 minutes ), and walk away distance to the historical o'clock square and sea side.
We woke up in the middle of the night due to sweat caused by unregulated heater inside our room and made a complaint to the front desk person on duty, his response was very unpleasant saying he cannot help us on the situation because it was a system setting and told us to open our room windows to let the air in. The hotel is not fully booked for lean season and the fact there are other rooms on other floors to transfer us rather than saying "he cannot help us anything". The next day we were transferred to 2nd floor with sleepless night. But luckily another guy named "Serkan" was very kind and provided excellent service during transfer to 2nd floor and until our checked-out date. But Serkan was the only one person to give good service than bad majority.
Izmir is small so this hotel is a convenient walk to Konak pier, Kordon, etc. The staff is friendly, rooms are clean, breakfast is good. Very pleasant stay overall.
I used this hotel many times whilst driving through turkey and I find it very conveniently located .There is a parking garage just across the road . The staff are all very nice and helpful.The beds are very comfortable.The rooms tastefully decorated ,spacious and clean..There is also an indoor pool,The breakfast is excellent ..
Dear Regina Fuermann,Ontur Hotels has been working by targeting 100% Guest satisfaction with both Quality understanding and Guest Oriented service and service standards. For this reason, your opinions are very valuable to us.Thank you for your rating and comments indicating that you are satisfied with our hotel.We hope you will always see Ontur Hotel as your 'home in Izmir', We will be very pleased to welcome you again in our hotel.Best Regards.
Dear Gizem,Ontur Hotels has been working by targeting 100% Guest satisfaction with both Quality understanding and Guest Oriented service and service standards. For this reason, your opinions are very valuable to us.Thank you for your rating indicating that you are satisfied with our hotel.We hope you will always see Ontur Hotel as your 'home in Izmir', We will be very pleased to welcome you again in our hotel.Best Regards.
Değerli Misafirimiz, Ontur Otelleri, hem Kalite anlayışı hem de Misafir Odaklı servis ve hizmet standartları ile bugüne kadar % 100 Misafir memnuniyetini hedefleyerek çalışmıştır. O sebeple sizlerin görüşleri bizim için çok değerlidir.Otelimizden memnun kaldığınızı belirten değerlendirmeniz için teşekkür ederiz.Ontur Otel’i her zaman ‘İzmir de ki eviniz’ olarak görmeniz dileğiyle, Sizleri tekrar otelimizde ağırlamaktan çok memnun olacağız.Saygılarımızla.
Değerli Misafirimiz, Ontur Otelleri, hem Kalite anlayışı hem de Misafir Odaklı servis ve hizmet standartları ile bugüne kadar % 100 Misafir memnuniyetini hedefleyerek çalışmıştır. O sebeple sizlerin görüşleri bizim için çok değerlidir.Otelimizden memnun kaldığınızı belirten değerlendirmeniz için teşekkür ederiz.Ontur Otel’i her zaman ‘İzmir de ki eviniz’ olarak görmeniz dileğiyle, Sizleri tekrar otelimizde ağırlamaktan çok memnun olacağız.Saygılarımızla.
6/10 Okay
Fatima
Travelled with group
17 Feb 2024
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Fatima
Stayed 5 nights in Feb 2024
Response from Misafir İlişkileri on 18 Feb 2024
Merhaba Fatima Hanım,Ontur Otelleri, hem Kalite anlayışı hem de Misafir Odaklı servis ve hizmet standartları ile bugüne kadar % 100 Misafir memnuniyetini hedefleyerek çalışmıştır. O sebeple sizlerin görüşleri bizim için çok değerlidir.Otelimizden memnun kaldığınızı belirten değerlendirme ve yorumlarınız için teşekkür ederiz.Ontur Otel’i her zaman ‘İzmir de ki eviniz’ olarak görmeniz dileğiyle, Sizleri tekrar otelimizde ağırlamaktan çok memnun olacağız.Saygılarımızla.
Merhaba Ergün Bey,Ontur Otelleri, hem Kalite anlayışı hem de Misafir Odaklı servis ve hizmet standartları ile bugüne kadar % 100 Misafir memnuniyetini hedefleyerek çalışmıştır. O sebeple sizlerin görüşleri bizim için çok değerlidir.Otelimizden memnun kaldığınızı belirten değerlendirme ve yorumlarınız için teşekkür ederiz.Ontur Otel’i her zaman ‘İzmir de ki eviniz’ olarak görmeniz dileğiyle, Sizleri tekrar otelimizde ağırlamaktan çok memnun olacağız.Saygılarımızla.
Liebe Seda Sultan,Ontur Hotels hat sich zum Ziel gesetzt, 100%ige Gästezufriedenheit zu erreichen, und zwar sowohl durch Qualitätsverständnis als auch durch gästeorientierte Service- und Dienstleistungsstandards. Aus diesem Grund sind Ihre Meinungen für uns sehr wertvoll.Wir danken Ihnen für Ihre Bewertung und Ihre Kommentare, die zeigen, dass Sie mit unserem Hotel zufrieden sind.Wir hoffen, dass Sie Ontur Otel immer als Ihr "Zuhause in Izmir" sehen werden, Wir würden uns sehr freuen, Sie wieder in unserem Hotel begrüßen zu dürfen.Mit freundlichen Grüßen.
Dear Guest,Ontur Hotels has been working by targeting 100% Guest satisfaction with both Quality understanding and Guest Oriented service and service standards. For this reason, your opinions are very valuable to us.Thank you for your rating indicating that you are satisfied with our hotel.We hope you will always see Ontur Hotel as your 'home in Izmir', We will be very pleased to welcome you again in our hotel.Best Regards.
6/10 Okay
Serkan
Travelled with family
6 Jan 2024
Liked: Cleanliness, amenities
Große komfortable Zimmer.
Direkte Lage zum Messegelände.
Gute Einkaufsmöglichkeiten. 3 einzelne Schlaufplätze.
Fenster nicht ganz dicht. Etwas laut in der Nacht.
Zimmerfenster unducht.
Serkan
Stayed 1 night in Jan 2024
Response from Guest Relations on 9 Jan 2024
Dear Guest,Ontur Hotels has been working by targeting 100% Guest satisfaction with both Quality understanding and Guest Oriented service and service standards. For this reason, your opinions are very valuable to us.Thank you for your points and comments indicating that you are generally satisfied with our hotel. We have noted your comments about our windows. We hope you will always see Ontur Hotel as your 'home in Izmir', We will be very pleased to welcome you again in our hotel.Best Regards.
6/10 Okay
Verified traveller
3 Jan 2024
Disliked: Room comfort
Ana yoldan gelen gürültü hariç gayet güzeldi
Verified traveller
Stayed 1 night in Jan 2024
Response from Author on 3 Jan 2024
Sayın İdris Özdemir,Ontur Otelleri , hem Kalite anlayışı hem de Misafir Odaklı servis ve hizmet standartları ile bugüne kadar % 100 Misafir memnuniyetini hedefleyerek çalışmıştır. O sebeple sizlerin görüşleriniz bizim için çok değerlidir.Şehir oteli olduğumuz için bazı odalarımız ses almaktadır. Lütfen bir sonraki konaklamanızda sessiz bir oda rica ederseniz müsaitlik durumuna göre size yardımcı olabiliriz. Ontur Otel i her zaman ‘İzmir de ki eviniz’ olarak görmeniz dileğiyle, Sizleri tekrar otelimizde ağırlamaktan çok memnun olacağımızı belirtiriz.Saygılarımızla.
Ontur Otelleri, hem Kalite anlayışı hem de Misafir Odaklı servis ve hizmet standartları ile bugüne kadar % 100 Misafir memnuniyetini hedefleyerek çalışmıştır. O sebeple sizlerin görüşleri bizim için çok değerlidir.Otelimizden memnun kaldığınızı belirten puanlamanız için teşekkür ederiz.Ontur Otel i her zaman ‘İzmir de ki eviniz’ olarak görmeniz dileğiyle, Sizleri tekrar otelimizde ağırlamaktan çok memnun olacağız.Saygılarımızla.