My room was clean, basic, efficient and comfortable--had everything I needed but no more--true to the Accor brand. I was impressed by its quietness and had good sleep in both nights of my stay. The hotel is however an island surrounded by highways and railroad. There was absolutely nothing around, no restaurants or shops, when I walked out of the front door.
I was in particular bothered by the unresponsive management when I messaged them for information on how to get from the SAW Airport to the Hotel (it was my first visit to Tuzla). I have never received any response for my message. Upon inquiries, I was given these three explanations by two different staff members at three different times: 1. My message was received but the Hotel was too busy to respond; 2. My message was never received; 3. My message was received but was unable to be replied to due to a mechanical error. Well, some or all of these explanations would have to be untrue! In fact, when I called from another city before my arrival in Tuzla on why my message had never been replied to, my call got cut off rudely by the Hotel staff. It was later blamed on yet another "mechanical error"!
I am so disappointed by how a hotel within the Accor chain could have such poor staff performance.