Deluxe Apartment, 1 Bedroom | Individually decorated, individually furnished, soundproofing
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Reviews of Grand Residence by NewInn

Grand Residence by NewInn
Basaksehir Mah., Gazi Mustafa Kemal Blv., Sarikamis Cd. No:1, Istanbul, Istanbul

Reviews

7.4

Good

Rating 10 - Excellent. 37 out of 87 reviews" "
Rating 8 - Good. 21 out of 87 reviews" "
Rating 6 - Okay. 7 out of 87 reviews" "
Rating 4 - Poor. 7 out of 87 reviews" "
Rating 2 - Terrible. 15 out of 87 reviews" "

7.4/10

Cleanliness

7.8/10

Amenities

8.2/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

10/10 Excellent

Charles

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jan 2024

10/10 Excellent

Ahed

Liked: Cleanliness, amenities, property conditions & facilities
Size, amenities, overall condition is great.
Stayed 2 nights in Feb 2024

4/10 Poor

Mohamed, Mississauga

Travelled with family
Disliked: Amenities, property conditions & facilities
Stayed 5 nights in Jan 2024

10/10 Excellent

Ameer

Disliked: Cleanliness, room comfort
Good
المكان جدا سخن والتدفئة لايمكن تقليلها والنظافه اسبوع كامل مافي حدا نظف ولابدل الغطاء بصراح مكان جميل لكن هاي الامور زعجتني
Stayed 7 nights in Dec 2023

2/10 Terrible

Shavkat

Disliked: Cleanliness, property conditions & facilities

10/10 Excellent

Sayed M

Stayed 7 nights in Sep 2023

2/10 Terrible

Andaleeb

Travelled with group
Disliked: Cleanliness, room comfort
بعيدة جداً لاينصح بها
عبارة عن شقق فندقيه لايوجد بها دفع عن طريق الشبكة بعيدة جداً عن كل شي .. لايوجد بها خدمات ولا استقبال لا انصح بها
Stayed 4 nights in Sep 2023

4/10 Poor

Khalid, Dubai

Travelled with family
Disliked: Cleanliness
They don't provide cleaning service and they don't have 24x7 reception service. If your flight at night you will have issues in checkout since no one will be there.
Stayed 14 nights in Aug 2023

8/10 Good

Abdul Rehman

Liked: Cleanliness, room comfort
Over all good
Over all good but the employee at the desk down should be more helpful and welcoming tourist people as most of the gest is foreigners
Stayed 2 nights in Sep 2023

8/10 Good

Talat

Travelled with family
Liked: Property conditions & facilities
I like this property for being clean, with a few nice amenities; however it was far from some of the tourist attractions and Grand Bazaar. The concierge desk was helpful, but our check-in wasn't a smooth one with a couple of hours delay to get our apartment ready which should've been ready by 3pm and it wasn't ready by 5:30. There was a trash left over in the apartment and the bed cover wasn't replaced. The bed sheet had a nasty stain on it and we had to request to get it replaced which was finely replaced the next day. Another issue with this and surrounding properties which are located outside of the city, it takes time to request a taxi and there is no metro near the property. Thank you!
Stayed 6 nights in Aug 2023

8/10 Good

Adel

Liked: Cleanliness, amenities, property conditions & facilities
Clean and affordable
Stayed 3 nights in Aug 2023

6/10 Okay

KHALID

Travelled with family
Disliked: Cleanliness
No make up rooms
Stayed 10 nights in Aug 2023

4/10 Poor

Matthew

Travelled with family
Disliked: Amenities
The building itself was well-designed and the playground/garden area was nice. However, the services were very poor; shampoo was given as hand soap for instance. More importantly, the pool was gender specific which was NOT said ahead of time, and it was not available on Monday, which was also not communicated. It took 20-30 minutes to check-in for most people. Housekeeping left early, and then still didn't give us the sheet and towel (and soap) that we'd requested the next day. The dishwasher was not run either, and as there wasn't dish soap, we spent our time without many of the dishes avail able to us.
Stayed 2 nights in Aug 2023

10/10 Excellent

Belkis

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great property, with great price. Customer service was amazing, felt welcomed. Property was clean and tidy, everything was amazing. Definitely would recommend!
Stayed 2 nights in Aug 2023

8/10 Good

ABDULLAH

Liked: Cleanliness
Stayed 6 nights in Aug 2023

10/10 Excellent

ABDULRAHMAN

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jul 2023

2/10 Terrible

Pavlina

Travelled with family
Disliked: Cleanliness, room comfort
Stayed 6 nights in Jul 2023

10/10 Excellent

Dina

Travelled with family
Liked: Cleanliness, property conditions & facilities
Was a great stay.
Stayed 5 nights in Jul 2023

10/10 Excellent

Jaydi

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
It was great 😊 we really enjoyed our stay. Thanks a lot for Mr Zahoor for helping us through out.😊
Stayed 4 nights in May 2023

8/10 Good

Omar, Spokane

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 4 nights in Jun 2023

6/10 Okay

Billy

Travelled with family
Disliked: Cleanliness, amenities
Gave me a room that probably has not been cleaned for months, nasty smell, location is near nothing, better choices out there forsure.
Stayed 8 nights in May 2023

8/10 Good

amrut

Liked: Cleanliness, amenities, property conditions & facilities
Very good
Stayed 2 nights in May 2023

10/10 Excellent

PIYUSHBHAI RATILAL

Liked: Cleanliness, amenities, property conditions & facilities
I like that hotel so much bcz frant staff have good behaviour and helpful
Stayed 3 nights in Apr 2023

10/10 Excellent

LEILA

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
It has been great property for our stay of 2 weeks . There is everything in apartment that you need! Love the terrace and views from it . Quite and really spacious and nice .
Stayed 15 nights in Mar 2023
Response from Newinn Serviced Apartments on 28 Mar 2023
Dear Guest, We were delighted to have you staying with us and we are very glad to hear you enjoyed your stay at the New Inn Serviced Apartment facility. Many thanks for posting your kind comments. We look forward to welcoming you back again to our hotel soon. Best regardsNewinn Serviced Apartment

10/10 Excellent

aya

Travelled with family, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Nice
Stayed 5 nights in Feb 2023
Response from Newinn Serviced Apartments on 28 Mar 2023
Dear Guest, We were delighted to have you staying with us and we are very glad to hear you enjoyed your stay at the New Inn Serviced Apartment facility. Many thanks for posting your kind comments. We look forward to welcoming you back again to our hotel soon. Best regardsNewinn Serviced Apartment

10/10 Excellent

KIO LUCKY

Liked: Cleanliness, amenities, property conditions & facilities
The is okay but the toilets are not quite roomy and transport in & out of property its terrible

10/10 Excellent

Mahmoud

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
It was amazing expereience, nice and quite big apartment, clean rooms and supported by all appliances

10/10 Excellent

MOHAMED

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Dec 2022

10/10 Excellent

florence

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Best place I have ever stayed. The staff was excellent, even with the language barriers. Planning to go to the same place with my children in the future

10/10 Excellent

Yaser

Liked: Cleanliness, amenities, property conditions & facilities

10/10 Excellent

?????

Travelled with family, Travelled with family and small children, Business traveller
Liked: Amenities, property conditions & facilities
Excelent place

6/10 Okay

Erdogan

Stayed 2 nights in Dec 2022

10/10 Excellent

abbas ali

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
above everything, was the service of Mr Zohoor the receptionist. he helped us to find a person to show us the city and when I got sick he arranged for some one to help me to go to hospital after hours, simply most helpful
Stayed 4 nights in Dec 2022

10/10 Excellent

SABRINA

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
It was clean, spacious and very peaceful
Stayed 2 nights in Nov 2022
Response from Newinn Serviced Apartments on 25 Nov 2022
Dear Guest, We were delighted to have you staying with us and we are very glad to hear you enjoyed your stay at the New Inn Serviced Apartment facility. Many thanks for posting your kind comments. We look forward to welcoming you back again to our hotel soon. Best regardsNewinn Serviced Apartment

8/10 Good

Runu

Business traveller
Liked: Cleanliness, property conditions & facilities
The receptionist Zahoor was very helpful all throughout the stay, 5 star for him
Stayed 2 nights in Oct 2022
Response from Newinn Serviced Apartments on 10 Oct 2022
Dear Guest, We were delighted to have you staying with us and we are very glad to hear you enjoyed your stay at the New Inn Serviced Apartment facility. Many thanks for posting your kind comments. We look forward to welcoming you back again to our hotel soon. Best regardsNewinn Serviced Apartment

10/10 Excellent

Seid

Stayed 2 nights in Sep 2022

10/10 Excellent

Seid

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Staff are excellent. Super clean, very comfortable.
Stayed 2 nights in Sep 2022
Response from Newinn Serviced Apartment on 26 Sept 2022
Dear Guest,Many thanks for placing your enthusiastic review of our property. We were delighted to hear you had much enjoyed our facility and we managed to meet your expectations in so many aspects. Such feedback is most motivating for us.It would be our pleasure if we could welcome you back to the Newinn Serviced Apartment facilities in the not too distant future.Best regards,Newinn Serviced Apartment

8/10 Good

Abdulfattah

The reception staff were helpful and understanding Nice people to deal with Generally it’s worth the money But location is far from the city center Nevertheless most of your daily needs were handy
Stayed 19 nights in Aug 2022
Response from Newinn Serviced Apartment on 21 Sept 2022
Dear Guest, We were delighted to have you staying with us and we are very glad to hear you enjoyed your stay at the New Inn Serviced Apartment facility. Many thanks for posting your kind comments. We look forward to welcoming you back again to our hotel soon. Best regards

2/10 Terrible

Maaz

Stayed 5 nights in Sep 2022

10/10 Excellent

Mahamed

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
It is clean, quite relaxing place for family. Spend eight nights with family the atmosphere was great with a helpful front team. Zahoor, Mustapha and Kamal are always there to help you whenever you need help 24 /7. The place is quite far from most touristic attraction site and no restaurant around but cheap taxis ranging between € 10-15 are available and the front desk can help you get one. If you are looking for quite relaxing place then you won’t regret Grand Residence. What is guaranteed is Zahoor, Mustapha and Kamal will be on your side all the time because of them Grand residence will be my second home. To the management of the Grand residence take care of those gentlemen as they are the face of your business. Thanks you for your service and see you again in near future In Sha Allah.
Stayed 8 nights in Aug 2022
Response from Newinn Serviced Apartment on 15 Oct 2022
Dear Guest, We were delighted to have you staying with us and we are very glad to hear you enjoyed your stay at the New Inn Serviced Apartment facility. Many thanks for posting your kind comments. We look forward to welcoming you back again to our hotel soon. Best regardsNewinn Serviced Apartment

8/10 Good

MUHAMAD ABDOULAYE

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Grand residence is probably one of the cleanest and most beautiful hotels/ apartments I have ever stayed. The location of the hotel is very convenient for us, and it’s more ideal for those who have their own transport. However the bus stop is just opposite the hotel for public transport. The residence does not have their own restaurant. If you need food, you have to order a delivery, drive about 5 minutes to buy food, or go to the supermarket opposite the residence to shop and cook for yourself inside the apartment. Things to improve: 1- when we arrived the internet in our apartment was not working. I informed the receptionist, Mustapha, he gave us access to the other vacant apartment’s internet, and told me that he was going to report the issue to get it sorted. However, it was not sorted out until the third night of our stay, and only after I made multiple calls. 2- the toilet sit lid was broken, when we get to the apartment and we had to wait until the next day for a new sit to be installed. This could have been fixed before we check in. Despite those few things, I loved my stay at the residence, I felt very safe and everywhere I needed to go is not more than 25 minutes drive away from the hotel, including the airport. The place is super clean and very safe with spacious rooms with private fibre internet for each individual apartment. staff were very professional and friendly. I still recommend this residence and would stay again!
Stayed 4 nights in Jul 2022
Response from Newinn Serviced Apartment on 5 Aug 2022
Dear Guest, We were delighted to have you staying with us and we are very glad to hear you enjoyed your stay at the New Inn Serviced Apartment facility. Many thanks for posting your kind comments. We look forward to welcoming you back again to our hotel soon. Best regards Newinn Serviced Apartment

8/10 Good

Talhat

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jul 2022
Response from Newinn Serviced Apartment on 2 Dec 2022
Dear Guest, We were delighted to have you staying with us and we are very glad to hear you enjoyed your stay at the New Inn Serviced Apartment facility. Many thanks for posting your kind comments. We look forward to welcoming you back again to our hotel soon. Best regardsNewinn Serviced Apartment

8/10 Good

fadi

Liked: Amenities, property conditions & facilities
Stayed 2 nights in Jul 2022
Response from Newinn Serviced Apartment on 2 Dec 2022
Dear Guest, We were delighted to have you staying with us and we are very glad to hear you enjoyed your stay at the New Inn Serviced Apartment facility. Many thanks for posting your kind comments. We look forward to welcoming you back again to our hotel soon. Best regardsNewinn Serviced Apartment

10/10 Excellent

Brigitte

Travelled with family
Liked: Cleanliness, room comfort
Excellent place
My stay was great. The place is clean and vey spacious. Open area with fresh air and a very good view regardless of which side the apartment is on. The place is very quiet. The kitchen is fully equipped. There’s a small supermarket, bakery, barber shop and coffee shop within two minutes of walking. I had rented a car so the distance between the city i.e The grand bazaar and these apartments is about 30 minutes not bad at all! The hotel staff were very helpful and speak multiple languages aside from Turkish. English, Arabic and Urdu. Check-in/check out was very easy. Mr. Zahoor made our stay very pleasant. He was extremely helpful, polite and super professional. Also, Mr. Mustafa was helpful and attended to everyone request we made immediately. I will stay here again.
Stayed 2 nights in Jun 2022
Response from Newinn Serviced Apartment on 30 Jul 2022
Dear Guest, We were delighted to have you staying with us and we are very glad to hear you enjoyed your stay at the New Inn Serviced Apartment facility. Many thanks for posting your kind comments. We look forward to welcoming you back again to our hotel soon. Best regards Newinn Serviced Apartment

2/10 Terrible

Mohd

Stayed 2 nights in May 2022
Response from Newinn Serviced Apartment on 30 Jul 2022
Dear Guest, Thank you for taking the time to review your stay with us. We are very concerned to read about the aspects of your experience that you expressed disappointment with. We apologize for this and please rest assured we have shared your comments with related teams to ensure our standards are as expected. We do hope you will give us another opportunity to welcome you back at which time we will spare no effort in providing you with the perfect visit. Best regards

10/10 Excellent

M

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
money value, super deluxe apartment
Stayed 2 nights in May 2022
Response from Newinn Serviced Apartment on 23 Aug 2022
Dear Guest,Many thanks for placing your enthusiastic review of our property. We were delighted to hear you had much enjoyed our facility and we managed to meet your expectations in so many aspects. Such feedback is most motivating for us.It would be our pleasure if we could welcome you back to the Newinn Serviced Apartment facilities in the not too distant future.Best regards,Newinn Serviced Apartment

10/10 Excellent

Reema

Stayed 26 nights in Mar 2022
Response from Newinn Serviced Apartment on 13 Aug 2022
Dear Guest, We were delighted to have you staying with us and we are very glad to hear you enjoyed your stay at the New Inn Serviced Apartment facility. Many thanks for posting your kind comments. We look forward to welcoming you back again to our hotel soon. Best regards Newinn Serviced Apartment

10/10 Excellent

kulsoom

Travelled with family and small children
Liked: Property conditions & facilities
Disliked: Cleanliness
what i really liked about this property was that it was away from the hustle and rash of Istanbul city. it was around 30 mins away from most of the attractions. i really liked that it was super peaceful and the area was great.
Stayed 12 nights in Feb 2022
Response from Newinn Serviced Apartment on 11 Aug 2022
Dear Guest, We were delighted to have you staying with us and we are very glad to hear you enjoyed your stay at the New Inn Serviced Apartment facility. Many thanks for posting your kind comments. We look forward to welcoming you back again to our hotel soon. Best regards Newinn Serviced Apartment

4/10 Poor

William

Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
Smells moldy.
Stayed 7 nights in Feb 2022
Response from Newinn Serviced Apartment on 13 Aug 2022
Dear Guest, Thank you for taking the time to review your stay with us. We are very concerned to read about the aspects of your experience that you expressed disappointment with. We apologize for this and please rest assured we have shared your comments with related teams to ensure our standards are as expected. We do hope you will give us another opportunity to welcome you back at which time we will spare no effort in providing you with the perfect visit. Best regards

10/10 Excellent

Clive

Liked: Cleanliness, room comfort
Good place
We extended our stay as our flights were delayed again due to Covid. The grand residence is great, a very convenient and good value place to stay while waiting.
Stayed 7 nights in Jan 2022
Response from Newinn Serviced Apartment on 11 Aug 2022
Dear Guest, We were delighted to have you staying with us and we are very glad to hear you enjoyed your stay at the New Inn Serviced Apartment facility. Many thanks for posting your kind comments. We look forward to welcoming you back again to our hotel soon. Best regards Newinn Serviced Apartment