Front of property – evening/night
Check availability

Reviews of Grand Makel Hotel Topkapi

5 out of 5
Grand Makel Hotel Topkapi
Maltepe Mah. Serce Kale Sok. No 1-1, Zeytinburnu Istanbul, Istanbul

Reviews

7.6

Good

Rating 10 - Excellent. 36 out of 90 reviews" "
Rating 8 - Good. 21 out of 90 reviews" "
Rating 6 - Okay. 17 out of 90 reviews" "
Rating 4 - Poor. 10 out of 90 reviews" "
Rating 2 - Terrible. 6 out of 90 reviews" "

8.0/10

Cleanliness

7.8/10

Staff & service

7.4/10

Amenities

7.4/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

6/10 Okay

Feruza

Business traveller
Прилетела на 5 ночей , в принципе отель не плохой . Только Внутри все старое. Старый ремонт. Но! Очень хорошая локация. Пешком можно ходить . Так же в отеле есть свой ресторан . Единственное очень раздражали горничные , стучались в 8:30 утра , а так все нормально.
Stayed 7 nights in Apr 2024

8/10 Good

Joan, St. John

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very friendly and helpful. However, room service needs improvent with how the food is delivered. The food should be covered in order to keep it hot. Otherwise the food was prepared well. The walls are very thin i could hear guest's conversations in the next room which kept me awake until after 2 a.m. Otherwise nice property and conveniently located to where i needed to be.
Stayed 9 nights in Feb 2024
Response from Guest Relations Officer on 8 Mar 2024
Dear Joan,Thank you very much for your comments. Your positive feedback about our team was shared with our management. Your contributive feedback about how the food should be delivered was also shared with our F&B department in order to improve ourselves. Unfortunetely there is nothing we can do about thin walls except you calling reception and changing your room with a quiter one. We will be grateful to see you again in our hotel in close future.Best RegardsGuest Relations OfficerBurcu Gölge

10/10 Excellent

Sarbast

Liked: Cleanliness, staff & service, property conditions & facilities
It was soo good
Stayed 4 nights in Dec 2023
Response from Guest Relations Officer on 27 Dec 2023
Dear Guest, We are thankful for your comments and the time taken to post them. I am delighted to hear that our services met your expectations. I will ensure that your feedback is shared with the team, this will motivate us to keep working for our ultimate goal, service excellence indeed.I look forward to welcome you back in not a too distant future to Grand Makel HotelKind Regards,Guest Relations OfficerBurcu Gölge

8/10 Good

Jena

Liked: Staff & service
Was my 1st stay in Istanbul having breakfast on the top floor good idea if the have windows clean so we can see the views Front desk staff smoking behind the door not bothering to come out to talk to me You can’t see the smoking you can smell it did give me very good impression sticking his head out and mumbling very sad 😞
Stayed 3 nights in Oct 2023
Response from Guest Relations Officer on 6 Nov 2023
Dear Guest,Above all I want to thank you for taking the time to send your review.I appreciate your positive comments about our hotel and you can be sure that I will share them with the team; this will motivate us to keep working in order to provide the service that our guests expect from us.We look forward to welcoming you back soon..Kind Regards,Guest Relations OfficerBurcu Gölge

6/10 Okay

Osama

Liked: Staff & service
Stayed 2 nights in Oct 2023
Response from Guest Relations Officer on 30 Oct 2023
Dear Guest, Thank you very much for your kind comments. Your positive comments and your constructive comments have been shared with all team members. I am happy to hear that you have enjoyed your stay and my team have met your expectations.I look forward to welcome you back in not a too distant future to the Grand Makel Hotel Kind Regards,

6/10 Okay

Lioudmila

Very bad breakfast.
Stayed 4 nights in Oct 2023
Response from guest relations on 16 Oct 2023
Dear Guest,Above all I want to thank you for taking the time to send your review.I appreciate your positive comments about our hotel and you can be sure that I will share them with the team; this will motivate us to keep working in order to provide the service that our guests expect from us.We look forward to welcoming you back soon..Kind Regards,Guest Relation OfficerBurcu Gölge

10/10 Excellent

Abdelkrim

Stayed 5 nights in Sep 2023
Response from Guest Relations Officer on 29 Sept 2023
Dear Guest, We are thankful for your comments and the time taken to post them. I am delighted to hear that our services met your expectations. I will ensure that your feedback is shared with the team, this will motivate us to keep working for our ultimate goal, service excellence indeed.I look forward to welcome you back in not a too distant future to Grand Makel HotelKind Regards,Guest Relations OfficerBurcu Gölge

2/10 Terrible

Mamoun

Disliked: Cleanliness, staff & service
Stayed 4 nights in Aug 2023
Response from Guest Relations Officer on 29 Sept 2023
Dear Guest,First of all I would like to take this opportunity to thank you for choosing the Grand Makel Hotel for your recent stay.I was sorry to hear that your stay did not uphold to the Grand Makel Hotel standards and excellence we strive to deliver consistently. Your elaborate feedback will be extremely valuable as it provides us with an opportunity to assess and improve our service at every level.I hope we can have the chance to serve you in the future in order to again back your trust..Kind Regards,Guest Relations OfficerBurcu Gölge

10/10 Excellent

malak

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean i like the hostes thus very classy very resembles for the price and pursu she is the best from tbe trM uou should like her
Stayed 1 night in Jun 2023
Response from Guest Relations Officer on 4 Jul 2023
Dear Guest, We are thankful for your comments and the time taken to post them. I am delighted to hear that our services met your expectations. I will ensure that your feedback is shared with the team, this will motivate us to keep working for our ultimate goal, service excellence indeed.I look forward to welcome you back in not a too distant future to Grand Makel HotelKind Regards,Guest Relation OfficerBurcu Gölge

10/10 Excellent

Nabil Haj

Liked: Cleanliness, staff & service, property conditions & facilities
Very welcoming hotel, I usually stay in Grand Makel when I come to Turkey. Staff are professionals and friendly, check in was easy with Emre, and the manager Burcu was amazing and she was making sure the guests are satisfied and happy with their stay at the hotel. I recommended this hotel if you are traveling for business or with your family
Stayed 1 night in Jun 2023
Response from Guest Relations Officer on 10 Jun 2023
Dear Guest, We are thankful for your comments and the time taken to post them. I am delighted to hear that our services met your expectations. I will ensure that your feedback is shared with the team, this will motivate us to keep working for our ultimate goal, service excellence indeed.I look forward to welcome you back in not a too distant future to Grand Makel HotelKind Regards,Guest Relations OfficerBurcu Gölge

6/10 Okay

Andrew

Stayed 5 nights in Nov 2022

6/10 Okay

Aaron

Travelled with family and small children
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Nice staff poor room condition phone and airconditioning not working in the room, pool spa not open even in hot days it’s always under renovation apparently, area around is good coffee shop restaurant bus train 5 minutes walking it’s definitely not 5 star maybe 3-4 star but over all turkey hotels are all over rated any hotel you chose take 1-2 stars away from what the state on the website. Never trust the photos of any hotels I have stayed in many hotels in Istanbul and Antalya none of them match the photos
Stayed 4 nights in Sep 2022
Response from Reservation Department on 9 Nov 2022
Dear Aaron,Thanks a lot for your kind feedback!Our Spa has been completely demolished and being rebuilt in order to provide better service to our valued guests. That's why it takes a long time to be open. The renovation works will be finished by the new year and We will welcome 2023 with our new spa.I hope you will stay again in our hotel and experience our new facilities.Best Regards

8/10 Good

Medhat

Stayed 3 nights in Sep 2022

8/10 Good

Samer

Stayed 2 nights in Aug 2022

2/10 Terrible

Andy

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
This property I did not like it at all. Yes it’s convenient because you have restaurants very close to the hotel. Which is convenient. But is relatively far from the main area in Istanbul. The air conditioning system was horrible, did not cool the room at all. The Wifi connection was horrible.
Stayed 7 nights in Jul 2022

10/10 Excellent

Niesha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I absolutely will be back, I enjoy my stay, the staff were extremely helpful. The only thing the I’m not used to is not ice machines…(I think that’s an American thing). But it was perfect. Do yourself a favor and stay here, the view is gorgeous as well. And room service, top notch!!
Stayed 5 nights in Jul 2022

4/10 Poor

Patrice

Disliked: Staff & service
Stayed 9 nights in Jun 2022

2/10 Terrible

Shaker

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
The home keeping not often the restaurant service it’s very bad
Stayed 2 nights in Jun 2022

10/10 Excellent

Carla

Stayed 1 night in Jun 2022

6/10 Okay

iman

Travelled with family
Liked: Cleanliness, room comfort
It didn't look like 5star hotel
I thought I booked 5 star hotel and its going to be very nice hotel but it turns like 3star hotel.. I didn't like the small of the hotel and it looks old hotel and they need to put in the front desk some one to speak good English
Stayed 1 night in May 2022

6/10 Okay

Nicholas

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
This is NOT a 5-star hotel. It was a good stay but when I book 5star that’s what I expect. Disappointed. For the $ pick something different.
Stayed 1 night in May 2022
Response from Sabiha Sarıcı on 18 May 2022
Dear Nicholas, Thanks for your feedback. We'll try harder to improve our service and facilities. Best Regards

10/10 Excellent

Anas

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Vey nice and spacious rooms, friendly team and helpful, modern decoration and good condition, prime location.
Stayed 7 nights in Apr 2022
Response from Sabiha Sarıcı on 6 May 2022
Dear Anas, Seeing that you enjoyed your stay makes us really happy. We are grateful for your nice review, thanks a lot! Hope to see you here again! Best Regards

10/10 Excellent

Burhan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
It’s a pretty good hotel. I have no complaints.
Stayed 10 nights in Mar 2022
Response from Sabiha Sarıcı on 22 Mar 2022
Dear Burhan, We are happy to see that you enjoyed your stay. Thank you very much for your kind feedback. We hope to see you again. Best Regards

10/10 Excellent

Lucia, TALLAHASSEE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was one of the hotels recommended to me during my stay to recover from surgery. The staff is friendly and very responsive to any issues you may have. It is within walking distance to public transportation, shopping, dining, a short drive to the hospital. If you're a vegan like me, a local grocery is right around the corner with plenty of fresh vegetables and fruit. Be sure to request a room on an upper floor to get the best internet connection as well as some nice city views. I recommend the Single City View. It's difficult to gauge size from the photos, but for a person traveling alone, it was very comfortable. The area seems quite safe and, as a single female, I was quite comfortable walking to and from this hotel both during the day and evening. As I made friends in the area, I didn't have time to check out the amenities, but I'm sure they are great, too. Again, I enjoyed my stay. I have recommended this hotel to several people on YouTube who messaged me about my experience, but I guess the best review I can give is to say that I plan on returning to Turkey later this year and if I do, I would like to stay at the Grand Makel again.
Stayed 7 nights in Feb 2022
Response from Ulas BASKAYA (Front Office Manager) on 10 Mar 2022
Miss Lucia, First of all, thank you very much for these nice comments We promise that we will please you in the same way when you come to our hotel again, we look forward to seeing you back at our hotel and watching your new videos for youtube, Sincerely

10/10 Excellent

Alperen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like very much
Stayed 1 night in Feb 2022
Response from Sabiha Sarıcı on 9 Feb 2022
Alperen Bey, güzel değerlendirmeniz için çok teşekkür ederiz. Sizleri ağırlamaktan büyük mutluluk duyduk. Sizi tekrar ağırlamayı sabırsızlıkla bekliyoruz. Saygılarımla

10/10 Excellent

saad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021
Response from Sabiha Sarıcı on 27 Dec 2021
Dear Saad, Thanks a lot for your kind feedback. We are very happy to see that you enjoyed your stay. We are looking forward to see you here again. Best Regards

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities
Good hotel and nice helpful staff
Stayed 3 nights in Dec 2021
Response from Sabiha Sarıcı on 23 Dec 2021
Dear Timothy, It's so nice to see your kind comment.Thanks a lot for your feedback.We are looking forward to see you here again. Best Regards

10/10 Excellent

phillip

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed my stay
Stayed 4 nights in Nov 2021
Response from Sabiha Sarıcı on 23 Dec 2021
Dear Phillip, Thanks for your kind feedback. It's nice to hear that you enjoyed your stay.We are looking forward to see you here again. Best Regards,

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
not good experience
not as expected
Stayed 1 night in Oct 2021
Response from Sabiha Sarıcı on 23 Dec 2021
Dear Madam/Sir, We are sorry to hear your dissatisfaction. We hope to host you again in our hotel.Thanks for your feedback. Best Regards

10/10 Excellent

Romy

Stayed 1 night in Oct 2021
Response from Sabiha Sarıcı on 15 Oct 2021
Thanks a lot your kind feedback, we hope to see you again here.

4/10 Poor

Sam

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2021
Response from Sabiha Sarıcı on 13 Sept 2021
Dear Sam, Thanks for your feedback. We hope to see you again. Best Regards

2/10 Terrible

Verified traveller

Business traveller, Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible
The rooms are old and dirty. Air condition was not working properly. Refridgerator was not working and leaking water. They refused to change our room. They have no mechanic inhouse. Terrible management. Worse than a 3 star hotel.
Stayed 1 night in Jul 2021
Response from Sabiha Sarıcı on 13 Sept 2021
Dear Madam/Sir, We are very sad to hear your aggrievement. We will try harder to satisfy our guests. Best Regards

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities
It’s ok but not great. AC was not working properly. Internet goes on and off. Tap water coming force in restroom and can’t adjustable. Staff good. Location good.
Stayed 1 night in Apr 2021

8/10 Good

Veton

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2021

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 8 nights in Mar 2021

4/10 Poor

Shirley

Disliked: Property conditions & facilities
Stayed 3 nights in Jan 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Mar 2021

2/10 Terrible

Seth

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
WORST PLACE ON EARTH
the worst place i have ever stayed in my life! the tv didn't work, bathtub was out of order, fridge didn't work, internet didn't work. the buffet breakfast was absolutely trash all they had to offer was white toast, jam and burnt coffee
Stayed 5 nights in Nov 2020

8/10 Good

ali, kuwait

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Restaurants and cafes are next to the hotels which a plus. The location is between car shops but you can have sea view in upper floors. The breakfast is modest but considering the covid-19 situation iam ok with it . Room service is not that good however . The price was attractive AND IN GENERAL IT IS GOODEXPERIENCE .
Stayed 1 night in Nov 2020
Response from Eda Demir on 23 Nov 2020
Dear Ali, First of all, we would like to thank you for choosing Grand Makel Hotel Topkapı for your stay in İstanbul. Thank you for taking your time out to post a review about Grand Makel Hotel Topkapı, we are very pleased to hear that all our services were to your satisfaction and please be assured that your positive comments have already been shared with all our team members. We look forward to welcoming you back to Grand Makel Hotel Topkapı again. Yours sincerely, Eda Demir Reservation Supervisor

8/10 Good

Verified traveller

Stayed 2 nights in Nov 2020
Response from Eda Demir on 23 Nov 2020
Dear Guest, First of all, we would like to thank you for choosing Grand Makel Hotel Topkapı for your stay in İstanbul. Thank you for taking your time out to post a review about Grand Makel Hotel Topkapı, we are very pleased to hear that all our services were to your satisfaction and please be assured that your positive comments have already been shared with all our team members. We look forward to welcoming you back to Grand Makel Hotel Topkapı again. Yours sincerely, Eda Demir Reservation Supervisor

10/10 Excellent

Ahmad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good experience i with good price
Stayed 4 nights in Oct 2020
Response from Eda Demir on 27 Oct 2020
Dear Ahmad, First of all, we would like to thank you for choosing Grand Makel Hotel Topkapı for your stay in İstanbul. Thank you for taking your time out to post a review about Grand Makel Hotel Topkapı, we are very pleased to hear that all our services were to your satisfaction and please be assured that your positive comments have already been shared with all our team members. We look forward to welcoming you back to Grand Makel Hotel Topkapı again. Yours sincerely, Eda Demir

8/10 Good

Andrew

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Oct 2020
Response from Eda Demir on 20 Oct 2020
Dear Mr. Andrew, First of all, we would like to thank you for choosing Grand Makel Hotel Topkapı for your stay in İstanbul. Thank you for taking your time out to post a review about Grand Makel Hotel Topkapı, we are very pleased to hear that all our services were to your satisfaction and please be assured that your positive comments have already been shared with all our team members. We look forward to welcoming you back to Grand Makel Hotel Topkapı again. Yours sincerely,

4/10 Poor

Dave

Business traveller
Disliked: Cleanliness, staff & service
Bathroom is not clean, carpet wasn't unclean as well.
Stayed 1 night in Oct 2019
Response from Eda Demir on 21 Oct 2019
Dear Guest, Thank you for taking your time to review Grand Makel Hotel Topkapı. We truly value the opinions of our guests and we apologize that we did not meet your expectations. Providing our guests with the best possible hospitality and service has always been our mission. We have addressed the cleanliness issue and spoken with our housekeeping team member and also with her Manager in question. We would like to inform you that we truly enjoy sharing our passion for our destination with our guests and we would be pleased if our guests leave Grand Makel Hotel Topkapı with happiness and with a feeling of full satisfaction upon their stay in Grand Makel Hotel Topkapı. We really look forward to welcoming you back in Grand Makel Hotel Topkapı again. It would be a great pleasure from our side to have a direct communication with you on your next arrival. Because, it would be a great chance for us to renew your expactations in Grand Makel Hotel Topkapı. Yours sincerely Eda DEMIR

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Stayed 1 night in Sep 2019
Response from Eda Demir on 21 Oct 2019
Dear Guest, First of all, we would like to thank you for choosing Grand Makel Hotel Topkapı for your stay in İstanbul. Thank you for taking your time out to post a review about Grand Makel Hotel Topkapı. We look forward to welcoming you back to Grand Makel Hotel Topkapı again. Yours sincerely, EDA DEMIR

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I think the staff was the best part of the hotel.İ met Seçkin The general manager who was a really nice guy. Şahin Was my bartender and he was excellent. He was friendly and help me learn Turkish language. The room was clean and well furnished.
Stayed 2 nights in May 2019
Response from Eda Demir on 11 Jun 2019
Dear Guest, First of all, we would like to thank you for choosing Grand Makel Hotel Topkapı for your stay in İstanbul. Thank you for taking your time out to post a review about Grand Makel Hotel Topkapı, we are very pleased to hear that all our services were to your satisfaction and please be assured that your positive comments have already been shared with all our team members. We look forward to welcoming you back to Grand Makel Hotel Topkapı again. Yours sincerely, Seçkin Tomruk General Manager

4/10 Poor

Mehmet emin

Business traveller
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Guest Relations Officer on 16 Jan 2024
Dear Guest,Thank you for taking the time to share your feedback.I am sad to learn that your stay at the Grand Makel Hotel did not fulfill your expectations. Your constructive feedback has been noted and shared with the team and will be used for improvement of our services.We look forward to welcoming you back in the near future..Kind Regards,Guest Relations OfficerBurcu Gölge

4/10 Poor

Verified traveller

Business traveller
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Girişten itibaren somurtkan ve bunaldığı belli personel, otel restoranı çok özensiz, asansör beklemek büyük sorun, odalar eski ama temiz, prizler adeta gizlenmiş. Otoparkı var diye seçtim ama burası yerine başka bir otel ve otopark şeklinde ayarlanabilir.
Stayed 2 nights in Sep 2023
Response from guest relations on 11 Oct 2023
Dear Guest,Thank you for taking the time to share your feedback.I am sad to learn that your stay at the Grand Makel Hotel did not fulfill your expectations. Your constructive feedback has been noted and shared with the team and will be used for improvement of our services.We look forward to welcoming you back in the near future..Kind Regards,Guest Relation OfficerBurcu Gölge

2/10 Terrible

Orazmuhammet

Stayed 1 night in Jun 2023
Response from Guest Relation Officer on 19 Jun 2023
Dear Guest,Thank you for taking the time to share your feedback.I am sad to learn that your stay at the Grand Makel Hotel did not fulfill your expectations. Your constructive feedback has been noted and shared with the team and will be used for improvement of our services.We look forward to welcoming you back in the near future..Kind Regards,Guest Relation OfficerBurcu Gölge

10/10 Excellent

Orazmuhammet

Stayed 2 nights in May 2023
Response from Reservation Department on 17 May 2023
Orazmuhammet Bey,Nazik geri dönüşünüz için teşekkür ederiz.Konaklamanızdan memnun kalmanıza çok sevindik.Sizleri otelimizde tekrar ağırlamayı heyecanla bekliyoruz.Saygılarımla

10/10 Excellent

Marcel, Baabe

Response from Reservation Department on 7 Mar 2023
Dear Marcel,Thanks a lot for your kind feedback.We hope to see you again here.Kind Regards