"Children Hospitalized, Theft from Safe, and No Support from Management
We travel frequently as a family and have stayed in many resorts around the world, but this was by far the most concerning hotel experience we have ever had.
A few days after arriving, every member of our family became sick after eating exclusively at the hotel restaurants. Our young children became seriously ill and had to be taken to the hospital, where they required IV fluids and antibiotics due to a severe gastrointestinal infection. Continuous vomiting, fever, and dehydration turned what was supposed to be a family vacation into a medical emergency.
When we approached management asking for simple food accommodations for our recovering children, we received no meaningful help or empathy and ultimately had to relocate to another hotel to properly care for them.
To make matters worse, gold jewelry—including my wedding ring—disappeared from our in-room safe. The hotel provided no accountability or proper response.
Service throughout the property was poor and staff often appeared rushed and unmotivated. Despite being advertised as family-friendly, there were almost no activities for children and daytime beach shows included highly suggestive dancing in front of families.
While the beach itself is beautiful, the hotel does not live up to the location.
Due to space limitations, I cannot describe the full experience here. Families traveling with children should strongly reconsider booking this property"
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