Isla Blanca Trip

Overall, the Cancun Bay Resort is a budget-friendly hotel, but the reality is quite different from the pictures. When we arrived, the first room was dirty and things left on the bed, possibly even blood stains or makeup stains and even though we were given a free upgrade, the new room still wasn’t up to expectations. Staff repeatedly entered our room without knocking up to six times which made us feel extremely unsafe, especially with children. While it was marketed as all-inclusive, food options were limited, and not all drinks were included. On the plus side, though, even with a late flight, they let us keep using the facilities after checkout, and they stored our bags, which was really convenient. To their credit, when we reported an AC leak on the first night, maintenance did fix it quickly. So, it can work for a budget stay, but families especially should be cautious, as privacy and cleanliness were major concerns for us.

Older building. Needs updating.

The waiters, hostes's,bartenders were really nice and their service to us was perfect. Hotel was clean. Disappointed with the beach most days covered with seaweed & it wasn't raked very often. Pools clean. If you are looking to enjoy your food while there you might be disappointed. Buffet was not very

Every thing is good.

Been to 20+ Mexican resorts in my life. This is literally my favorite. Stayed 5 nights and wanted to cry I dint book longer. All staff was utterly incredible. So friendly and helpful. I want to give a particular shoutout to Stelian and Gustavo who went above and beyond to make this literally my favorite resort. Steakhouse and Indian were my favorite, but all restaurants were good. Has my favorite layout and design of any resort I’ve been too. It’s clean and smells fresh at all times.