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"Hi Team Shangri-La, We had a fantastic day and a very enjoyable stay. From arrival, the experience was excellent. Concierge greeted us straight from our Uber and assisted with our bags, and check-in was handled brilliantly. We were able to check in early, and our luggage was already in the room before we arrived, which was greatly appreciated. We stayed in Room 2612, and the harbour views were absolutely lovely. We also spoke with in-room dining. There was a small hiccup with one snack, however the bill was quickly adjusted to reflect this. Everything else we ordered was quite good, and the matter was handled promptly and professionally. Overall, it was a really positive experience and a credit to your team. Please pass on our thanks. Kind regards, Clint"

"Stunning historical building, staff exceptional"

"Clean spacious room for accessible room. Hotel reminds me of a Vegas resort with lots of shops and restaurants. "

"Clean room and very comfortable bed. Great views and location. "

"Clean rooms, friendly staff. Perfect for our need"

"Absolutely fantastic hotel. Nothing bad to say. Staff, service, location. Everything was perfect"

"Highly recommended to families, it’s a complete package felt like home for 2 days… Appreciate for staff support, cleanliness, neat and tidy room well maintained facility.. It’s totally a complete package … The complimentary coffee was so refreshing for the start of the day… Ample of paid parking facility with easy check in and check out any time of the day. Please provide some ceramic plates, the only trouble faced during the stay.. Rating 9.5/10 "

"We did not eat their breakfast"

"It was ok"