- Liked: Cleanliness, property conditions & facilities
- Disliked: Staff & service
I booked room and paid internet online before I arrived...I arrived at 2:00 or 3:00 AM. I just want to relax. But I didn’t get internet access at that time. When I call the lobby, they want me to provide evidence to them at this LATE Night ..it takes me one hour to deal with this issue..Finally, I found my receipt to prove I paid for internet already ..it is really worse experience for 5 STARS hotel.. bad service .