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"Great"

"The staff are awesome! All were very courteous and thoughtful, they helped to push our luggages whenever we bumped into one. Special thanks to Ms Maggie 王淑霞 from room upkeep. I was very busy working in the room so I had no time to make up room. When I left my room, she will take the initiative to come up to me to book a time to change dirty cups and provide new bottles of water. So thoughtful! We had a wonderful stay. "

"The hotel is awesome! The only thing that we do not like is the jin sha restaurant at the hotel. Before we checked in, I did a lot of research online and this restaurant is supposed to be one of the best places to get local hang zhou cuisine. But we are very disappointed by the quality of the food despite of the fact that it is very expensive. "

"Clean convenient location. Short walk to West Lake. Easy access to shopping district and restaurants. "

"Booked for my parents and they liked it, stuff are very professional and friendly "

"Excellent: Service. Room. Food. Zoe Su. And Nora. And restaurant manager Kevin zhuang. Excellent all around. We will visit often. Best Marriott we’ve been to. Thank you!!! "

"The hotel was clean , centrally located. The staff were absolutely amazing "

"The westlake view of the nine floor room was amazing. "

"Excellent location, nice view, room tidy and clean. Got discount for hotel Chinese restaurant."