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"Staff was so pleasant and helpful. Room is spacious, clean, quiet, bed is comfortable, comfortable pillows, good shower water pressure, and the buffet breakfast is a must!! The location is across from Tianmen Mtn entrance. Centrally located with walking distance to many restaurants. Also gave a sample jar of the city’s fine tea and a souvenir. Def would stay here again. Highly recommend."

"Didn’t realized the front desk staff is not 24/7. Checking out wasn’t done properly at 6am, no instructions where to leave the keycard and no notification of the final bill. Also, if misplaced or lost one of the room keycards, it cannot be replaced and not sure the reason behind it."

"The complimentary breakfast was excellent, offering a wide variety of options. The hotel is conveniently located just a 15-minute walk from the East Gate entrance of Zhangjiajie National Forest Park. The staff provided good service, and the room was clean and well-maintained. I used the washer and dryer to clean my clothes."

"The location is very convenient to each area and business center. We enjoyed the stay and will recommend it to my friends."

"Breakfast was good."

"The most friendly and helpful staff I’ve met in a hotel. The location is excellent and the maintenance of the facilities is impeccable. Thumbs up! 👍👍"

"Staff were very friendly and helpful. The room was very spacious and clean. Everything was better than imagined. A buffet breakfast buffet was also included which was spectacular."

"No.5 Valley Lodge was the absolute highlight of our honeymoon. My wife and I stayed here during our visit to Zhangjiajie, and nothing else came close. You wake up surrounded by mountains and rice fields — literally inside the national park. Breathtaking and unforgettable. This isn’t a luxury hotel — it’s a mountain lodge, and that’s its charm. Rustic, big, built entirely out of wood. The staff are the heart of this place. Shoutout to Frankie for making us feel at home, and to the Tea Master for her warmth, incredible tea ceremonies, and gifts we’ll treasure forever. Luggage help was always there without asking — service here puts many luxury hotels to shame. For our honeymoon, the staff decorated our entire room with balloons and messages — one of the most thoughtful gestures of our trip. Breakfast was fantastic, served right next to our room. The hotel also provides free transport to the Avatar Mountains, which are incredibly close. Things to know: the wooden construction means sound travels between rooms. The lodge is remote — the city, Grand Canyon, and other attractions require a ride, and hotel transport is pricey (we used DiDi). But we came wanting a deep nature experience, and that’s exactly what we got. Not for everyone, but for us it was perfection. The best stay of our honeymoon, no question."

"Our stay was fabulous. We got a room upgrade it was amazing. Staff were super helpful and very nice. Breakfast was also good. Special thanks to Xiaoxiao who help us with tickets and to make our stay smooth. Also thanks to Hailey who also helps us at the reception. Everyone was so kind and nice. I definitely recommend this hotel"