Search Luxury Hotels in Hoorn

"The room was up to date, clean and fully functional with the right temperature and comfortable beds and pillows. The staff friendly and efficient. The location just perfect as it's very central"

"The room was very clean. Bed and pillows were very comfortable. I would have liked a full length mirror in the room."

"I have stayed at this hotel many times over the years, which makes this review particularly disappointing. Unfortunately, the property has declined badly. I originally stayed one night and paid extra for an upgrade to Room 272. While that room already had issues, including an AC unit that sounded like a toilet flushing nonstop all night , it was still far better than what followed. After checking out, my meetings unexpectedly ran late, so I booked a second reservation through Expedia for an Executive Canal View King Room. Instead, I was downgraded to standard Room 160, despite there being over a €90 price difference between the room I booked and the room I received. Room 160 honestly should never have been sold. The carpet was heavily stained, the floor lamp broken, the bathroom ceiling covered in visible mold, and the door chipped and damaged. The entire room felt dirty, neglected, and worn out. What made it worse was the handling by Assistant Front of House Manager Konstantinos Gkourovanidis. Instead of speaking to me directly, despite sitting only steps away from the front desk, he instructed staff to offer a €50 discount, less than the downgrade difference alone. When I insisted he speak with me, there was no apology, empathy, or accountability. The interaction felt defensive and arrogant throughout. I own a Small Luxury Hotel and a hotel consulting company, and what shocked me most was not just the condition of the room, but the complete lack of professional guest"

"Not applicable "

"Clean Room and attentive staff"

"Great location very close to the train station, room was a fun setup for 4 people at the very top of the building and had a beautiful view of the area. Room and the lobby were all very clean and it was nice have an elevator that at least got us up to the 3rd floor lol"

"Very helpful staff Quiet room Great location "

"Great staff and service!"

"The hotel was very clean and comfortable! The staff was amazing. I lost an earring and the cleaning staff found it and returned it to me. So nice! The hotel itself was in a very walkable area. Close to everything!"