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Overview of The Upper House

Photo gallery

Guest reviews

4.8 / 5Exceptional
296 reviews
Guests rated this property 4.9/5 for cleanliness.

Amenities

  • Free WiFi
  • Air conditioning
  • Restaurant
  • Gym

Map

What's nearby

Popular LocationPacific Place1 min walk
Popular LocationHong Kong Park10 min walk
Popular LocationHong Kong Convention and Exhibition Centre18 min walk
AirportHong Kong (HKG-Hong Kong Intl.)37 min drive

Choose dates to view prices

  • Studio, View

    5/5 guest room rating

    Room amenities

    • 730 sq ft
    • City view
    • Sleeps 2
    • 1 King Bed
    Show more
  • Studio 70 Harbour View

    5/5 guest room rating

    Room amenities

    • 730 sq ft
    • Harbor view
    • Sleeps 2
    • 1 King Bed
    Show more
  • Studio, View

    5/5 guest room rating

    Room amenities

    • 840 sq ft
    • City view
    • Sleeps 2
    • 1 King Bed
    Show more
  • Studio 80 Harbour View

    5/5 guest room rating

    Room amenities

    • 840 sq ft
    • Harbor view
    • Sleeps 2
    • 1 King Bed
    Show more
  • Suite, Harbour View

    Room amenities

    • 1230 sq ft
    • Harbor view
    • Sleeps 3
    • 1 King Bed
    Show more

About this area

Hong Kong

Located in Hong Kong's Central neighbourhood, The Upper House is in the city centre and near a metro station. The area's natural beauty can be seen at Victoria Harbour and Hong Kong Park, while The Peak Tram and Ocean Park are popular area attractions. Looking to enjoy an event or a game while in town? See what's happening at Happy Valley Race Course or Hong Kong Stadium.

Visit our Hong Kong travel guide
Map
Popular Location

What's nearby

  • Pacific Place - 1 min walk
  • Hong Kong Park - 10 min walk
  • Wan Chai Road - 13 min walk
  • Hong Kong Convention and Exhibition Centre - 18 min walk
  • Lan Kwai Fong - 19 min walk

Getting around

  • Hong Kong Admiralty Station - 8 min walk
  • Hong Kong Station - 19 min walk
  • Hong Kong (HKG-Hong Kong Intl.) - 37 min drive

Restaurants

  • Where to eat
  • Cafe Gray Deluxe – Restaurant offering Modern European cuisine. Serves breakfast, lunch and dinner.

About this property

The Upper House

Luxury Hong Kong hotel in Central, walk to Pacific Place
A restaurant, a 24-hour fitness centre and a bar/lounge are available at this smoke-free hotel. WiFi in public areas is free. Additionally, valet parking, 24-hour room service and a business centre are on-site. All 117 soundproofed rooms feature free WiFi and Select Comfort beds. Guests can enjoy deep soaking bathtubs, and other standard amenities include separate sitting areas, 24-hour room service and plasma TVs.
The Upper House offers 117 forms of accommodation with minibars (stocked with some free items) and espresso makers. This accommodation offers separate sitting areas. Select Comfort beds feature Frette Italian sheets. 42-inch Plasma televisions come with pay-per-view films. Bathrooms include a separate bath and shower with a deep soaking bath and a rainfall showerhead. Bathrooms are also outfitted with bathrobes, slippers and designer toiletries.
This Hong Kong hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and complimentary newspapers; free local calls are provided (restrictions may apply). Additionally, rooms include a safe and complimentary bottles of water. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include an iron/ironing board.
Recreational amenities at the hotel include a 24-hour fitness centre and complimentary bicycles.

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and public transport

Self parking: HKD 800 per day
Valet parking: HKD 800 per day
24-hour pick-up airport shuttle (surcharge)
Airport shuttle on request
Limo/town car service

Food and drink

Full breakfast available for a fee daily 6:30 AM–10:30 AM: HKD 250-300 per person
1 restaurant
1 bar
24-hour room service

Things to do

24-hour fitness centre
Free bike hire
Shopping

Family friendly

Dry-cleaning service
Free cots/infant beds
Laundry facilities
Fridge
Rollaway/extra beds (surcharge)
Soundproofed rooms

Conveniences

Lift
Free newspapers in reception
Front-desk safe

Guest services

24-hour front desk
Concierge services
Daily housekeeping
Dry-cleaning service
Laundry facilities
Luggage storage
Multilingual staff
Porter
Tour/ticket assistance
Turndown service

Languages spoken

Chinese
English
French
German
Hindi
Italian
Korean

Business services

Business centre
Conference space (1238 square feet)

Outdoors

Garden
Terrace

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
Accessible bathroom
In-room accessibility
Roll-in shower
Wheelchair accessible (may have limitations)

More

Smoke-free property

Room amenities

Bedroom

Climate control (air conditioning)
Blackout drapes/curtains
Frette Italian sheets
Free cots/infant beds
Rollaway/extra beds (surcharge)
Select comfort bed

Bathroom

Bathrobes
Deep-soaking bathtub
Designer toiletries
Hairdryer
Rainfall showerhead
Separate bathtub and shower

Entertainment

42-inch plasma TV
Films for purchase

Food and drink

Electric kettle
Espresso maker
Free bottled water
Free minibar (some items)
Fridge

More

Connecting rooms available
Desk
Free local calls
Free newspapers
Iron/ironing board (on request)
Laptop-friendly workspace
Safe
Separate sitting area
Slippers
Soundproofing
Turndown service

Policies

Check-in

Check-in between 2:00 PM and 5:30 AM
Minimum check-in age - 18

Check-out

Check-out before noon
Express check-out

Special check-in instructions

24-hour airport shuttle service is available on request
Fees may apply; contact the property in advance to make arrangements

Pets

Pets not allowed (service animals welcome)

Children and extra beds

Children are welcome
Kids stay free! One child 11 years old or younger stays free when using existing bedding
Rollaway/extra beds are available for HKD 880.0 per night.
Free cots (infant beds)

Payment types at the property

American Express
Diners Club
Mastercard
Visa

Important information

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Breakfast fee: between HKD 250 and HKD 300 per person (approximately)
  • Airport shuttle fee: HKD 1200 per vehicle
  • Self-parking fee: HKD 800 per day
  • Valet parking fee: HKD 800 per day
  • Rollaway bed fee: HKD 880.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
  • This property advises that enhanced cleaning and safety measures are currently in place.
  • Guests are provided with hand sanitiser.
  • Personal protective equipment will be available to guests.
  • For traveller safety, staff at the property wear personal protective equipment.

We should mention

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details 72 hours prior to arrival, using the contact information on the booking confirmation
One child 11 years old or younger stays free when occupying the parent or guardian's room, using existing bedding
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Upper House Hotel Hong Kong
Upper House Hotel
Upper House Hong Kong
Upper House
The Upper House Hong Kong
The Upper House Hotel Hong Kong
The Upper House Hotel
The Upper House Hong Kong
The Upper House Hotel Hong Kong

Frequently asked questions

Guest reviews

4.8
Exceptional
5 - Excellent
259
4 - Good
25
3 - Okay
8
2 - Mediocre
3
1 - Poor
1
4.9
Cleanliness
4.8
Service and Staff
4.3
Amenities
4.8
Property condition

5/5 Excellent

  • Liked: Cleanliness, staff & service, property conditions & facilities

The Upper House has several great things that come to mind when staying at the hotel. 1) great attentive friendly staff (Jess Ma and Rhoda Chan were exceptional), unique modern tasteful clean design, great location on HK Island, excellent fit and finish to the rooms and the quality of every little thing seemed effortless but perfect.

Stayed 2 nights in Feb 2020

2/5

  • Liked: Cleanliness
  • Disliked: Staff & service

Food standard dropped a lot. staff is a bit green on reception. Reservation with hotel.com was disconnected. No record on reservations even with conformation number. The names reserved on the hotel.com do not show up correctly on the hotel.com confirmation. Which leads to the hotel cannot check me in and could not find the reservation and asked a lot of questions which gave me an impression that I am a low end guest and come for a bargain deal. It is not just the property management but also hotel.com responsible to make sure I am being looked after well. Your company should look into what happen and review yourself instead of just ask me to review the hotel.

Stayed 4 nights in Jan 2020

5/5 Excellent

  • Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

An Awesome Stay, So Sad to Leave...

We stayed 4 nights for Christmas, and it was an amazing and pleasurable stay. The hotel staff led by Renee were amazing, and couldn't do enough for us. The personal touches and attention made our stay memorable and I would definately recommend. We can't wait to return.

Stayed 4 nights in Dec 2019

5/5 Excellent

  • Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

First time

First stay at the Upper House, it was incredible.

Stayed 1 night in Dec 2019

5/5 Excellent

  • Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Must stay here

We had the best time at the Upper House. The entire team, especially Patrick, took great care of us. The service was top-notch. The rooms were incredibly spacious, well-designed, and clean.

Stayed 2 nights in Nov 2019