Search Hotels Near Higashiomi Omi Merchants Museum, Higashiomi

"The staff were GREAT! The rooms were excellent…the beds are sooooo comfortable. Great views. Rooms were made up every day, fresh linens and towels, etc. Location was great. Overall great experience! Will return. "

"The room was clean and comfortable. One thing I found a bit unusual was that there was no hand soap in the toilet area near the small basin. I noticed the same in another hotel, so I’m not sure if this is common in Japan or specific to this hotel. The breakfast area was spacious with plenty of seating. I arrived around 9:00–9:15 am and didn’t have to wait to be seated, which was great. There was a good selection of both Western and Japanese breakfast options. However, as some other guests have mentioned, certain hot items such as steak and vegetables were not very warm. The display showed 50°C, but the food itself felt cooler than expected. I’m not sure if this is a hotel policy or something that was overlooked. The staff were friendly and very helpful. They even arranged to ship my luggage to my next hotel in Tokyo, which made my trip much easier. The location of the hotel is also excellent."

"A very good hotel, ideally located in central Kyoto, just steps from the river, Nishiki Market, and a covered shopping street. The staff were pleasant and helpful, and the room was clean, quiet, and comfortable. The bed and pillows are firm, but I personally slept very well. My only critic is the laundry room, which is much too small for the size of the hotel. I had difficulty accessing a dryer before hours and had to hang my clothes in the room without having access to a drying racks."

"Good!"

"I would never stay here again. This is not a five star hotel. The rooms are beautiful but very small. There are no drawers or shelves so you have to live out of your suitcase. There is room for one carry on, another is simply in the way. Unlike other 5 star Japanese hotels who always have at least one English speaker on staff, they do not and communication is difficult. We endured the added insult of returning from 8 hours out of the hotel to our room undergoing cleaning. We wanted to wait in the lovely lobby and were told that we couldn’t and were escorted to the”guest lounge” which seemed to be a converted luggage area with room for 10 people and without even water available. They also offer a shuttle to the train station which is convenient because GO cabs cannot pick up at the hotel and other cabs take a while. We asked about reserving a set and were told it was first come, first serve and to show up 30 minutes ahead of time. This is not 5 star service. Again, there are much better hotels in Kyoto. "

"Everything was great "

"No one to help with luggage; front desk would not make dinner reservation--told to walk downstairs and do it myself; very small room; sink and vanity in bedroom area instead of the bathroom; no English television station; no view from bedroom to outside; charge for everything, for example the cappuccino at breakfast and ice at bakery; gym is very small, cold, bad smell, no water and no towels; service staff often unfriendly and unprofessional. Not recommended!"

"Just room as expected "

"Clean room and convenience "