Search Golf Hotels in Heddon-on-the-Wall

"For the last 2 times we were checked in by a staff member who was not customer service or caring at all!! Very cold and not willing to help in any way. The first time we had 4 suitcases to take to our room and outside the hotel there was an airport trolley. My husband loaded it and as we passed the desk were told we couldn’t take it to the room. We had planned to bring it straight back down stairs. The second time my husband booked the room for me and didn’t realise it was in his name. She wouldn’t let me check in until he’d sent an email. He was already back in the US and luckily he was able to do it. The clerk pointed to me to “sit over there and I’ll get you when I receive the text” I waited for a while then noticed my husband had copied me in as well. I had to let her know. I know this sounds quite trivial but it would never happen in hotels in the US. We will continue to use this hotel as it’s very convenient but are now very wary of the one staff member. We’ve never had any issues before."

"Friendly staff, clean and comfortable rooms. Great breakfast and bar options. Only improvement would be a better shower head :) A lovely stay, thank you."

"The interior was lovely art deco very nice"

"Didn’t have Breakfast "

"cooked breakfast slightly overcooked but the breakfast menu was varied and good. Bedrooms are clean and feel part of the castle"

"Nice pool for the kids but there was a waiting list to get in, good breakfast but we were lucky to get in straight away as a big line started at about 930. Nice staff"

"The room was clean but had a bit of a musty odour"

"was a lovely stay"

"Great hotels "