Search Apart Hotels in Heartland

"Only person was desk clerk. Room temp was fine."

"The young man at Check-in was so helpful and happy, a joy to meet upon arrival. There is no hot tub, but the place has been renovated and updated which was nice. Not all the breakfast appliances were working but it was good, their coffee is some of the best hotel coffee we've had! All in all, a very nice stay!"

"The stay had a mix of ups and downs. Unfortunately, the night staff wasn’t very helpful or welcoming, which made check-in and a few evening questions a bit frustrating. Also, the hot tub was broken during our stay, which was disappointing since that was something we were really looking forward to using. On the positive side, the morning staff completely turned the experience around. They were incredibly friendly, helpful, and genuinely seemed to care about the guests. The manager was also very outgoing and took time to chat and make sure everyone was taken care of, which made a big difference. Overall, not a terrible stay, but a few improvements with the night staff and maintenance would make it much better. The morning team definitely deserves credit for their great service!"

"The worst I stayed at in a long time"

"We love that it was pet friendly, but you could definitely tell that the area that was pet friendly was not as nice as the rest of the hotel. The front and foyer of the hotel and the lobby is really pretty! They will bring your breakfast to your room in the morning."

"It fulfilled the basic needs. Mostly used by blue collar workers brought into the area on a temporary basis. The pool looked fine, but I didn’t use it. Lots of odor of marijuana on and around the property. "

"Clean Room, I was offered housekeeping everyday during all of my stays here. Staff is very profesional and helpful."

"The absolute worst place I’ve ever stayed in. It was so bad, I didn’t even stay in the room. I had to leave. It’s in a terrible part of town, there were people doing drugs on the balcony in adjacent rooms. Homeless people in the parking lot and the area asking for money. There were cars parked in the parking with people actively using heroin. The room itself was disgusting and filthy. Sheets that clearly had not been cleaned from the last guests. Garbage in the bathroom and room. The floors were sticky and dirty. It smelled like marijuana and stale cigarettes. Customer service was no help at all. I asked them to refund me the remainder of my stay so I could find another hotel and they denied my request so I lost my money. Expedia was no help either. They offered me an insulting $25 in one key cash. This is the 3rd time this year that Expedia has refused to help or assist me with my stay. I’m thinking of never booking through them again. "

"Clean Room, cool place. "