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Reviews of Hotel Mariners

3 out of 5
Hotel Mariners
Mariners Square, Haverfordwest, Wales

Reviews

8.8

Excellent

Rating 10 - Excellent. 84 out of 159 reviews" "
Rating 8 - Good. 52 out of 159 reviews" "
Rating 6 - Okay. 14 out of 159 reviews" "
Rating 4 - Poor. 8 out of 159 reviews" "
Rating 2 - Terrible. 1 out of 159 reviews" "

8.8/10

Cleanliness

9.2/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Jonathan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
This is an old building with many stairs and levels. The room was fine. Lighting was a bit dim in the toilet and the room initially had a lingering smell of cleaning chemicals though that dissipated. The evening meal was OK and the beer was in good condition showing someone knows how to keep real ale. The breakfast was excellent! Suggest that an addition of a USB port in the bedroom would be good.
Stayed 1 night in May 2024
Response from Reception on 24 May 2024
thank you

6/10 Okay

Vanessa

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024

6/10 Okay

Philip

Business traveller
Extractor fan of some description left on all night! Constant droning noise all night! Could not sleep! Didn’t realise somebody was on reception all night! This should not happen.
Stayed 1 night in Apr 2024
Response from Reception on 11 Apr 2024
We apologise hat you did not enjoy your stay with us. Should you ever choose to come back, please know that a member of staff is always there to help.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good all round.
Stayed 1 night in Feb 2024
Response from Reception on 9 Feb 2024
Thanks David

10/10 Excellent

Stuart

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Reception on 9 Feb 2024
Thanks Stuart

10/10 Excellent

Mary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
From the minute we arrived to the minute we left the staff were friendly, knowledgeable and courteous and couldn't do enough for us. The room was enormous and spotlessly clean and really comfortable. The food was out of this world. I can't praise this hotel enough, thank you for making our stay so amazing.
Stayed 2 nights in Nov 2023
Response from Reception on 29 Nov 2023
Many thanks for your top marks and great review. We do appreciate it. It is lovely to hear that your stay was to what you expected.

10/10 Excellent

Theresa

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Reception on 28 Nov 2023
thank you

10/10 Excellent

Lee

Stayed 1 night in Oct 2023
Response from Reception on 1 Nov 2023
Thank you for your top rating

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Reception on 28 Oct 2023
Thank you much appreciated

10/10 Excellent

Lynda

Stayed 1 night in Sep 2023
Response from Reception on 12 Oct 2023
Thank you for your top rating. We are pleased to learn that you enjoyed your stay

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Weekend visit
I stayed for thee nights I found my room to be very clean and well equipped. I had breakfast which was absolutely excellent very well cooked and fresh
Stayed 3 nights in Oct 2023
Response from Reception on 12 Oct 2023
Thank you for your top rating. We are pleased that you enjoyed your weekend

10/10 Excellent

austin

Stayed 2 nights in Sep 2023
Response from Reception on 22 Sept 2023
Thank you for your top score, we do appreciate it

10/10 Excellent

Christopher

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good friendly hotel.
Very friendly staff, the family room was very spacious with a large double and a full single bed. The front of house staff was very helpful. The breakfast was great quality. The hotel would benefit from modern decor but perhaps it was part of the charm.
Stayed 1 night in Sep 2023
Response from Reception on 18 Sept 2023
Thank you for your lovely review

10/10 Excellent

Gilbert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2023
Response from Reception on 17 Sept 2023
Thank you

10/10 Excellent

Delcie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, well run hotel with excellent customer service. Traditional in a good way. Beautifully cooked evening meal
Stayed 1 night in Aug 2023
Response from Reception on 21 Aug 2023
Thank you for your lovely review.

10/10 Excellent

Peter

Stayed 1 night in Aug 2023
Response from Reception on 21 Aug 2023
Thank you for your great review.

10/10 Excellent

Mike

Stayed 1 night in Aug 2023
Response from Reception on 17 Sept 2023
Thank you

10/10 Excellent

Stephen

Stayed 2 nights in Jul 2023
Response from Reception on 21 Aug 2023
Thank you for your lovely review.

8/10 Good

Gerald

Stayed 1 night in Aug 2023
Response from Reception on 10 Aug 2023
Thank you for taking the time in rating us.

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overnight stay
Good value for money, great sized room and nice breakfast in the morning. Would return.
Stayed 1 night in Aug 2023
Response from Reception on 10 Aug 2023
Thank you for your review. We appreciate it, and look forward to welcoming you back

8/10 Good

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff And Facilities Was Great.. Clean And Tidy Good. A Little Dissapointed In Menu,Choices They Were Not To Good A Little Lacking. And The Start Time For Breakfast Was Late On Sunday Morning 08.30 So Was Not Able To Have My Meal Only Toast And/Or Cereal To Start My Day...But I Would Use This Hotel Again.
Stayed 2 nights in Aug 2023
Response from Reception on 10 Aug 2023
Thank you for your comments. We are surprised to hear that you thought our evening menu was disappointed, along with your early breakfast on Sunday.

4/10 Poor

Verified traveller

Stayed 1 night in Jul 2023
Response from Reception on 1 Aug 2023
We are sorry that you scored us low after your stay. Unfortunately we can not comment any further as we don't have any matters raised from you

8/10 Good

R

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jul 2023
Response from Reception on 1 Aug 2023
Thank you

10/10 Excellent

bernard

Stayed 2 nights in Jul 2023
Response from Reception on 2 Aug 2023
Thank you

6/10 Okay

Claire

Liked: Cleanliness
Stayed 1 night in Jul 2023
Response from Reception on 1 Aug 2023
Thank you

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food at the hotel was excellent
Stayed 1 night in Jul 2023
Response from Reception on 31 Jul 2023
Thank you.

8/10 Good

Tony

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Reception on 31 Jul 2023
Thank you.

8/10 Good

Gladys Mary

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Jul 2023
Response from Reception on 23 Jul 2023
Thank you .

10/10 Excellent

Marcus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommended
A really nice hotel, a little old school rabit warren to fjnd the room but thats because its an old building. Staff were very friendly, bar well stocked and comfortable and a fantastic full English breakfast.
Stayed 1 night in Jul 2023
Response from Reception on 23 Jul 2023
Thank you for your top rating. Glad you enjoyed your stay

10/10 Excellent

Graham

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A nice clean hotel with friendly staff
Stayed 1 night in Jun 2023
Response from Reception on 23 Jul 2023
We appreciate your comments and top scoring. Glad you enjoyed your stay

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2023
Response from Reception on 23 Jul 2023
Many thanks for your top scoring

10/10 Excellent

Josh

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023
Response from Reception on 23 Jul 2023
Thank you

10/10 Excellent

Andrew

Stayed 1 night in May 2023
Response from Reception on 23 Jul 2023
Thank you for your top scoring

8/10 Good

Neil

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in May 2023

10/10 Excellent

Sue

Stayed 1 night in May 2023
Response from Reception on 8 May 2023
Many thanks for your top score. We are glad you enjoyed your stay

8/10 Good

Rosalyn

Stayed 1 night in Mar 2023
Response from Reception on 18 Apr 2023
Thank you for your review

10/10 Excellent

Ivan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly and helpful staff. We all enjoyed our stay.
Stayed 2 nights in Jan 2023
Response from Reception on 23 Jan 2023
Thank you for taking the time to write your review. We appreciate it very much.

10/10 Excellent

Colin

Stayed 1 night in Oct 2022
Response from Reception on 31 Oct 2022
Many thanks for your top rating. We do appreciate your feedback

10/10 Excellent

Gretchen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was friendly and extremely helpful. We were impressed by everyone who worked there!
Stayed 1 night in Oct 2022
Response from Reception on 25 Oct 2022
Many thanks for your review, we do appreciate it

10/10 Excellent

Miriam

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff friendly, comfortable bed and the breakfast was delicious. I'd come back again!
Stayed 1 night in Oct 2022
Response from Reception on 17 Oct 2022
Thank you for your review. We are pleased that you enjoyed your stay

10/10 Excellent

Mark

Stayed 2 nights in Oct 2022
Response from Reception on 17 Oct 2022
Thank you for your top rating

10/10 Excellent

Rebecca

Business traveller
Liked: Cleanliness, staff & service, room comfort
One night stay on business
Good check in and attentive service from the friendly staff. Can’t rate my evening meal highly enough other than to say superb. Breakfast was also good. Room was basic but had everything I needed for a one night stay. Only criticism was the room was quite cold and needed the central heating on for late September plus the towels were in need of renewing as were quite thin and worn, otherwise a very pleasant stay and will return on my next visit.
Stayed 1 night in Sep 2022
Response from Reception on 24 Sept 2022
Thank you for your review. We do apologize for the towels and feeling the cold. Should you stay with us again and you ae not happy with something; please contact Reception; and hopefully will be able to assist.

10/10 Excellent

Claire

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant
Was only there for a night to rest over and it was pleasant with a good sleep and lovely breakfast to set me up for a long journey
Stayed 1 night in Sep 2022
Response from Reception on 24 Sept 2022
Thank you for your review. We are pleased that you enjoyed your overnight stay

10/10 Excellent

Elisabeth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lots of history dating back to 1625 Situated in a lovely location close to a really old church.staff really noce restaurant really good too
Stayed 4 nights in Sep 2022
Response from Reception on 15 Sept 2022
Thank you for your review, we do appreciate it

8/10 Good

Debbie Howarth

Stayed 1 night in Sep 2022
Response from Reception on 15 Sept 2022
Thank you for your rating.

10/10 Excellent

Adrian

Stayed 2 nights in Aug 2022
Response from Reception on 25 Aug 2022
Many thanks for your top rating. We are pleased that you enjoyed your stay.

10/10 Excellent

Lidia

Stayed 2 nights in Aug 2022
Response from Reception on 18 Aug 2022
Thank you for your top rating

10/10 Excellent

Gareth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service and very good menu and quality of food in the restaurant. Highly recommended.
Stayed 1 night in Aug 2022
Response from Reception on 18 Aug 2022
Thank you for your review. We are pleased that you enjoyed your stay and the menu

8/10 Good

Lanie

Stayed 1 night in Aug 2022

8/10 Good

Richard

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Needed an anti-slip mat in the shower.
Stayed 4 nights in Jul 2022
Response from Reception on 30 Jul 2022
We would have been able to provide one if requested at reception