2/10 Terrible
Philip
Travelled with partner
3 Jun 2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Horrible little place.
DO NOT GO ANYWHERE NEAR THIS PROPERTY - IT NEEDS RIPPING DOWN.
Arrived for a pre booked 3 night stay and were given room 26 which was up a narrow flight of shabby stairs. We had to pick our way past piles of builders rubbish and tools at the bottom of the stairs. Stair carpet was shabby and simply nailed in place. Room itself was basic. Ceiling tiles were poorly repaired in bathroom and kitchen sink cupboard doors in need of repair. Immediatly decided that we would spend one night there in stead of three but we should have checked out immediately. Didn't notice large stain on bedding as it was covered with a blanket until the next morning when we we leaving. Told staff about this stain and asked to see the manager and were told they had just gone to get aome supplies. I told staff that if the manager thought that the stain on the bedding and the shabbiness of the property was acceptable then they should look for another job.
As we had checked out early after one night they charged us for two nights although the refund amount is incorrect.
I complained to Expedia about the state of the property but they say there is nothing they can do even when we added the stain on the bedding to our complaint the following day.
Worst hotel we've stayed in both in Canada aand US.
Philip
Stayed 3 nights in May 2024