10/10 Excellent
Clara
Travelled with family
24 Jun 2024
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed at this hotel because of the great reviews and they were all right! The hotel itself is just great, it’s quiet, the rooms are comfortable and clean, the buffet breakfast lived up to what others raved about (we would look forward to breakfast every morning, the freshly made juices, pho, passion fruit yogurt, seasoned fruits and so much more) hats off to the chef! The staff is amazing, they welcome us with a smile every time we walked in by name and we loved the cold passion fruit juice. I asked where I could buy a converter to charge my phone and they left me borrow one for our stay. If all of that wasn’t enough, Thomas contacted me asking if I needed pick up service the moment I made my reservation (very much appreciated), once we settled in he asked if we needed help with trips and I brought my book with all the places I wanted to visit. He sat with me, and helped me plan it out. Give me 40 minutes he said, and he took care of everything! Pickups to destinations, local guides who spoke Englísh, hotel reservations, meals, I was so impressed by how easy he made our trip. It’s my first time traveling internationally with my daughter and I was nervous, but Thomas put all those worries to rest. Thank you, I hope to return one day and will stay here again. 😀 the hotel is great, the staff amazing and the location is close to everything. We discovered we were a block from train street and walking distance to many must dos in Ha Noi. Thank you.
Clara
Stayed 2 nights in Jun 2024