Mercure Hangzhou West Lake

Property class: 3.5

Choose dates to view prices

Reviews

8.4 out of 10
Very good
A terrace, 2 coffee shops/cafes and dry cleaning/laundry services are just a few of the amenities provided at Mercure Hangzhou West Lake. Free in-room WiFi is available to all guests, along with a bar and a gym.
The current price is ₹5,125
₹5,976 total
includes taxes & fees
1 Nov - 2 Nov

Popular amenities

  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Gym
  • Breakfast available
  • Parking available

Room options

Available filters for rooms
Showing 8 of 8 rooms

View all photos for Deluxe Room, 1 King Bed

A neatly made bed with a large headboard, two bedside tables with lamps, and a small table with a phone and a vase of flowers.

Deluxe Room, 1 King Bed

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Single Beds

A modern hotel room with a flat-screen TV, a desk, two beds, and a large window with curtains.

Deluxe Room, 2 Single Beds

  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds

View all photos for Privilege, Room, 1 King Bed

A hotel room with a large bed, a desk with a chair, a TV on the wall, and a large window with a city view.

Privilege, Room, 1 King Bed

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Privilege, Room, 2 Single Beds

A modern hotel room with a flat-screen TV, a desk, two beds, and a large window with curtains.

Privilege, Room, 2 Single Beds

  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds

View all photos for Standard Room, 1 King Bed

A hotel room with a bed, a desk, a chair, a TV, and a window with curtains.

Standard Room, 1 King Bed

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room, 1 King Bed

A modern hotel room with a large bed, a desk with a computer, a TV mounted on the wall, and a bathroom visible through an open door.

Superior Room, 1 King Bed

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room, 2 Single Beds

Room

Superior Room, 2 Single Beds

  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds

Deluxe Room, 1 King Bed, City View

  • Sleeps 2
  • 1 King Bed

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About the area

Located in Downtown Hangzhou neighbourhood, Mercure Hangzhou West Lake is connected to a shopping centre. Zhejiang Science and Technology Museum and Hangzhou Opera are cultural highlights, and some of the area's attractions include Xihu Tiandi and Westlake Culture Plaza. Zhejiang Museum of Natural History and Xiling Seal Engraves Society are also worth visiting. Visit our Hangzhou travel guide
Map
No 3 Zhonghe North Road, Xiacheng District, Hangzhou, Zhejiang, 310006

What's nearby

  • A serene lake with a traditional pavilion, a wooden bridge, and a pagoda in the distance.
    West Lake
    18 min walk - 1.5 km
  • Wushan Night Market
    14 min walk - 1.2 km
  • Hangzhou China Silk Town
    18 min walk - 1.6 km
  • Wulin Square
    2 min drive - 2.2 km
  • Hangzhou Tower Shopping Mall
    3 min drive - 2.5 km

Getting around

  • Hangzhou Station
    11 min drive
  • Wan’an Bridge Station
    12 min walk
  • Hangzhou (HGH-Xiaoshan Intl.)
    34 min drive

Restaurants

  • KFC 肯德基
    3 min walk
  • McDonald's (麦当劳)
    2 min walk
  • Starbucks
    7 min walk
  • 海底捞
    1 min walk
  • Pizza Hut 必胜客
    5 min walk

About this property

Mercure Hangzhou West Lake

  • Hotel near West Lake
  • At Mercure Hangzhou West Lake, you can look forward to a terrace, 2 coffee shops/cafes and dry cleaning/laundry services. In addition to a bar and a gym, guests can connect to free in-room WiFi.
  • Other perks include:
    • Buffet breakfast (surcharge), self-parking (surcharge) and express check-out
    • Tour/ticket information, luggage storage and smoke-free property
    • Concierge services, a front desk safe and meeting rooms
  • Room features
  • All 292 rooms have comforts such as air conditioning, as well as thoughtful touches such as free WiFi and safes.
  • More amenities include:
    • Rainfall showers and hairdryers
    • LCD TVs with cable channels
    • Free infant beds, electric kettles and daily housekeeping

Awards and affiliations

  • Eco-certified property
  • This property is certified by this third-party sustainability certification scheme: China Green Hotel. For more information on what this certification requires and verifies, please visit their website.

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Property amenities

Internet

  • Available in all rooms: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Parking on site (CNY 10 per day; includes in/out privileges)
  • Limited on-site self parking

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:00 AM for a fee: CNY 69 to 69 per person
  • 2 coffee shops/cafes
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas

Things to do

  • Gym

Family friendly

  • In-room cot
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Business centre
  • Meeting rooms

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 17 floors
  • Double-glazed windows
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Non-plastic coffee stirrers available
  • Non-plastic drinking straws available
  • Reusable cups
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot

Bathroom

  • Hair dryer
  • Rainfall showerhead
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • LCD TV with cable channels

Food and drink

  • Electric kettle
  • Free bottled water
  • Room service

More

  • Air conditioning (climate-controlled)
  • Desk
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: noon; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Free cots are available on request at the property

Payment types at the property

  • American Express
  • Diners Club
  • JCB International
  • Mastercard
  • Visa

Important information

Optional extras

  • Fee for buffet breakfast: approximately CNY 69 to 69 per person
  • Self-parking fee: CNY 10 per day (in/out privileges)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)

We should mention

Parking height restrictions apply
Guests under 14 years old are not allowed in the fitness facility, and guests under 18 years old are only allowed in the fitness facility with adult supervision

Property class

Property class, provided by our rating system, is based on property type, amenities and services.

Frequently asked questions

Is Mercure Hangzhou West Lake pet-friendly?

No, pets are not allowed at this property.

How much does it cost to stay at Mercure Hangzhou West Lake?

As of 8 Oct 2026, prices found for a 1-night stay for 2 adults at Mercure Hangzhou West Lake on 1 Nov 2026 start from ₹5,125, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at Mercure Hangzhou West Lake?

Self-parking is available for CNY 10 per day. Limited spots are available.

What time is check-in at Mercure Hangzhou West Lake?

Check-in start time: noon; check-in end time: anytime.

What time is check-out at Mercure Hangzhou West Lake?

Checkout is at noon.

Where is Mercure Hangzhou West Lake located?

Located in Downtown Hangzhou, this hotel is within 1 mi (2 km) of Hangzhou Jiali Center and West Lake. Si Cheng Church and Zhejiang University First Affiliated Hospital are also within 15 minutes. Wan’an Bridge Station is 12 minutes by foot and wan'an Bridge Station is 12 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Mercure Hangzhou West Lake Reviews

8.4

Very good

9.0

Cleanliness

8.6

Location

8.6

Staff & service

8.6

Property conditions & facilities
Rating 10 - Excellent. 30 out of 58 reviews
Rating 8 - Good. 15 out of 58 reviews
Rating 6 - Okay. 8 out of 58 reviews
Rating 4 - Poor. 4 out of 58 reviews
Rating 2 - Terrible. 1 out of 58 reviews

Reviews

Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is good, 5-10 min walk to shops and restaurants. Hotel was very clean, hotel staff were good, didn’t get a chance to try the breakfast but room was very comfortable. Would stay again.
Stayed 2 nights in Oct 2025
Verified review

6/10 Okay

Liked: Cleanliness
Its a bery basic budget hotel, location and breakfast just Ok. Wished i had paid a bit.more and booked somehwere better.
Stayed 2 nights in May 2025
Verified review

6/10 Okay

Liked: Cleanliness, staff & service, room comfort

Laundry machines. 20 min walk to West Lake.

Free laundry machines but the gym was closed due to refurbishment. Rooms were fine although a little small and the sink was directly in the room rather than a separate bathroom. Breakfast had a good selection and only a 20 minute walk to the West Lake or a £2 taxi ride.
Stayed 4 nights in Oct 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is amazing,the staff is super nice ,Any question you have ,they are there for you .Everyone is smiling ,the security guy helped us with 2 big suitcases .The free breakfast is quite decent ,they have some crossaint ,fresh fruits ,mainly Chinese breakfast and Brunchies ,but they are delicious ,they have coffee ,expresso and so on . No place we stayed have washer and dryer ,but they do.It made is so much easier for us ,there are lots of mountains near west lake ,we washed our cloth daily. As far as location ,they are like 20 mins to 30 mins walk from west lake ,but you can always take a taxi .Near there are plenty of local stores ,around the corner there is a farmers market and there is a great bakery store nearby . We enjoyed our staying ,we'll be back .
Stayed 3 nights in Mar 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was as I expected, clean and neat with helpful staff.
Stayed 1 night in May 2025
Verified review

4/10 Poor

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The room space is not enough.especially clothes strorage space.
Stayed 2 nights in May 2025
Verified review

4/10 Poor

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
En desayuno no tenía opciones occidentales, las habitaciones están viejas y mal tenidas, además conecte un artículo del toma corriente y estalló
Stayed 3 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

친절함으론 10성급인 깨끗한 호텔

방은 살짝 좁은느낌이지만 2인이 묵기에는 문제 없을정도입니다. 체크인부터 체크아웃까지 직원들의 친절함이 여느 5성호텔보다 더합니다ㅋㅋ가방만 보면 들어주고, 체크아웃할때는 물까지 챙겨주는 세심함에 감동했습니다. 서호와의 거리가 약간 있는데 걸어서 15분이면 가는 거리라 위치도 매우 좋습니다
Stayed 1 night in Oct 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Sehr gute Unterstützung !
Stayed 2 nights in Mar 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Incredible! Luxurious and incredible location but the most important thing is that the staff are incredibly courteous and helpful! I have OCD about germs and this place was immaculate and clean and beautiful. Would 100/10 stay here again!
Stayed 3 nights in Jan 2020
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
清潔でアクセスもよく文句なしです。 ホテル内をロボットが動いていて、ルームサービス品を運んでくれる。
Stayed 2 nights in Dec 2019
Verified review

6/10 Okay

Liked: Cleanliness

完成度はあまり高くないかな

近代的なホテルなのですが、ちょくちょく完成度が低い感じがします。値段の方も高くないのである意味つり合ってるのかなとも。ただ仏系のホテルで英語があまり通用しないのはちょっと驚き。
Stayed 2 nights in Dec 2019
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a 2 nights stay and received very good services at the reception, breakfast. The location is good, u have foods around and in short distance to west lake. Price wise is reasonable in low season.
Stayed 2 nights in Dec 2019
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was very good, new. Bed iscomfortable, I can give 10/10. But we cannot adjust the AC from heater in the room. Even though it is winter , but the day we stayed here was hot, we had to open the window (and sweat) which was very noisy outside cause the hotel is closed to the main road. We stayed in the non-smoking floor but still have cigarette smell come out from the bathroom which was very annoying. Need around 15-20 mins walk from hotel to the nearest metro station so be prepared (don't believe what written in the hotel website, it's further).
Stayed 2 nights in Dec 2019
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel is around 20 minutes walking distance to Xihu, overall stay is comfortable.
Stayed 3 nights in Dec 2019
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, worth the price for stay. Clean as well. Eecommended
Stayed 4 nights in Nov 2019
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

대만족하고 갑니다!!

정말 만족하고 갑니다!!! 바이두 지도에는 이 호텔이름이 표시되지 않아 첨엔 불안했는데 가보니 딱 그자리에 있었어요!! (Citigo호텔 옆) 우선 직원들이 너무너무 친절하고 좋았어요 들어가자마자 체크인 편하게하라는듯 짐 옆에다 놔주셨구요 나갈때도 계단아래까지 캐리어 들어주셨어요 직원들다 웃음이 장착되어있는 정말 최고의 호텔이었어요 방도 깨끗하고 좋았는데 수건에서 머리카락이 살짝 나온게 좀 그랬어요...ㅠㅠ 그래도 매일매일 깨끗이 청소해주셨어요 조식먹으러 나갔다와보니 청소가 돼있더라구요 안에 사람이없으면 들어와서 청소하고가는거같아요 다음날은 조식안먹고 늦게 일어났더니 청소하러 안들어오셨거든요 관광지 서호랑은 걸어서 10분~15분 정도에요 위치도 나쁘지 않았어요 전반적으로 서비스가 너무 좋아서 정말 만족입니다!!!^^
Stayed 3 nights in Nov 2019
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk very helpful and polite and very sweet The room is very clean. I will tell my friends to stay in this hotel for sure the breakfast so good and very good price
Stayed 3 nights in Nov 2019
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great central location, clean tidy rooms. Definitely recommend
Stayed 1 night in Nov 2019
Verified review

4/10 Poor

Liked: Amenities
Disliked: Staff & service, property conditions & facilities
Trendy hotel but unfortunately I booked an executive room believing they are club rooms. On Arrival they said you have club room... But we have no club so you have a view. False advertising in my opinion, as paid extra for exec room as bfast is normally included. Ended up having to pay for breakfast. Had to find someone that speaks English and had to change rooms as non smoking rooms smelled like smoke in the bathrooms. Smart hotel but the tv casting/wifi doesn't work and when we asked they couldn't understand. Plus side is free self service laundry and robots wondering around delivering things was cool!
Stayed 2 nights in Oct 2019
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Even though this is a 4 stars hotel, but the amenities were refilled everyday. The housekeeping was good. Staff were friendly. The hotel location was convenient to restaurants and attractions around West Lake. The most impressive of this hotel was the robot. They adopted robot to provide basic services like food delivery from lobby to my room. I don’t need to go down and grab my delivery.
Stayed 2 nights in Oct 2019
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
시가지에서 가까우면서도 한적한 곳이라 좋았습니다. 숙소도 깨끗했고 직원들도 친절해서 편한 여행이 됐습니다. 특히 Sera 직원이 친절히 대해줘서 기분 좋은 여행이었습니다. 단 냉장고가 현지 온도(그렇게 시원하지 않음)라서 아쉬웠습니다. We enjoyed our trip thanks to Sera staff.
Stayed 5 nights in Sep 2019
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Luxury at no cost smiles everywhere

From the minute we arrived until the time we left , the staff were amazing the boys at breakfast were incredibly helpful the reception were Amazing
Stayed 1 night in Aug 2019
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good hotel with reasonable price

Staff are willing to help.
Stayed 1 night in Jun 2019
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great central location. English speaking manager and concierge really helpful. Clean room. Remote controlled toilet!
Stayed 1 night in Apr 2019