Search Hotels Near Hakone Pass Road Station, Hakone

"The projector was broken and the hotel knew about it."

"we loved the experience having a private onsen was special. The food in the dining room is authentic and a bit challenging if you are not accustomed to it. The staff are incredibly helpful and personable "

"Staff is very attentive however there is very little options for dining and no transport after 630pm with no options for taxi / I was also disappointed that we were not allowed in the onsen areas due to very small tattoos however we were stilled charged the “bath fee” for resort without being allowed to use the areas . I feel a discount should be made for guests the refuse service to these areas or allow for them to book private times. Charging guests for resort fees when they do not allow them to use the area isn’t acceptable - again staff was very pleasant amd we enjoy the area even with upgrading g to mt Fuji lake view without any view due to rain - we are happy with the hotel but still disagree with extra charges for bath and resort fee since we were refused entrance / we were also charged very large tourist tax which was not informed until check out my Expedia bill said we would pay Y76000 our final bill was over Y108800 because of bath fee and tourist fees I wish to look to be refunded for the bath fees or please consider policy changes for other guests when they are refused entrance - charging your guests then not permitting them to enjoy these areas is in quality service I expected "

"Lively old hotel feel huge and comfortable "

"事前に見た口コミで書かれていた入室用コードが送られて来ない、電話も繋がらない等はなかったので比較的スムーズに利用出来た。 チェックインの際に宿泊者全員の個人情報を記入等が大変で不便だった。"

"We loved our stay! The room was quiet and comfortable. We loved the public baths and breakfast (we didn't have dinner with our room). The staff was very welcoming. There's also a shuttle from the hotel down to the bus stop in Motohakone or it's an easy 15 min walk. "

"Staff was amazing and so helpful. Our room was clean and the meals were excellent. The location is also excellent - perfect for boarding the pirate sightseeing cruise and the bus stop is across the street. Quiet and lovely!"