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"The staff was beyond amazing and the private onsens are great! By far the best place I have ever stayed."

"Great hotel! The building is amazing, the swimming pool is nice, the onsen was great! Amazing breakfast "

"Very good hotel ,my family enjoyed it."

"Our stay was wonderful and we are already planning to return here again! "

"Un expérience incroyable! Nous avons adoré. Je recommande fortement. La bouffe est excellente pour un style buffet. Le Olsen est très bien. C’est situé près du tour de bateau et du lac. Un endroit parfait pour relaxer. "

"I would stay here a million times, the staff were super friendly and the location is just perfect. You could hear a pin drop! Quiet, relaxing and peaceful."

"We stayed at Hakone Airu on our honeymoon and our experience was nothing short from amazing! Staff was so friendly and accommodating and the food was delicious. 10/10 recommend!"

"Very friendly and kind staffing "

"Our stay was absolutely wonderful — it truly felt like a home away from home. Everything was exactly as advertised, if not better. The room was impeccably clean and thoughtfully arranged. One of the highlights was the indoor onsen, which offered a serene and private experience with a breathtaking view of the mountains. It was the perfect place to relax and unwind. Highly recommended for anyone looking for comfort, tranquility, and authenticity."