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"The staff were amazingly friendly and helpful. The room was lovely. "

"Beautiful property, serene and tranquil "

"amidst forest "

"Having travelled around India on business staying at Marriott priced clean, modern hotels for between £50 and £70 a night I decided to lavish myself with a mountain top luxury resort as I was in Ooty after traveling upon the train At £170 a night I was hoping for something really rather splendid and was poorly disappointed. My room's AC was broken, the carpets were stained and damaged, I had very limited options for English channels. Communal areas seemed a little unkept and tired. Service was sporadic and unpredictable. The bar area seemed to be run on a budget.... Giant old fridge in plain view of customers half full of beer. All a bit of a 'cafe on the beach' feel. The restaurant was nice with fantastic views and the service was good. At best though the food was so so . Had this hotel been £80 I would have given it 4 stars but left feeling ripped off Not what I was expecting"

"We enjoyed our stay at this historic hotel. We were upgraded to a suite which was nice. The breakfast and restaurant were good and staff were keen to help. If I had a criticism it is that service can at times be slow despite there being lots of staff around. "

"Great location "

"Good food, friendly staff. B-wing of the hotel is very old. You have to change elevators and walk long corridors to access this side. "