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"Elevator was broke"

"Yes, we're working on providing warm water for showers, and we'll make sure to update customers about their security deposits. Thank you for your patience and understanding! "

"Our 5th stay at this hotel says that we are always happy here."

"Great location for our theater girls weekend! Right in the heart of it all. Walking distance to all theaters. Would definitely stay again!"

"The rooms are clean and spacious and the staff is friendly. Can't beat the location!"

"Loved staying here. The Tik Tok diner’s breakfast was excellent. Also loved how safe and secure it is. Plenty of elevators so don’t have to wait like a lot of places."

"For a budget travel adventure the bunk bed room suited us fine. It was a tad older, but the vibe of the hotel was good. "

"In line one hour to check in. Billing errors took four trips to the counter to correct. I was given a $200 inconvenience voucher for use on the property just before I checked out, so it was of little use. Service here is a mess right now. After years of loyalty to the Palace, I doubt I'll stay there again. Not the same place any more"

"Stayed in accessible king bed suite (unexpected upgrade from standard king room). Great space if needed for any with mobility issues (e.g., walker, wheelchair). Sitting room, bedroom, and large, open bathroom. Comfortable bed. All clean and well maintained. Complimentary umbrella & bathrobes for use during stay. "