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"The week was amazing with staff and hotel room plus organising trips around so easy and always friendly. Sad to leave but very efficient and professional. Extremely happy with the hotel and would return there or other branches in the future. "

"The amenities are great. Service at the bars all a bit slow though. "

"Room had an incredible view and balcony. It was clean and spacious. However, it lacked style. It has so much potential, but needs some decorating attention. I would stay again however because it’s in a great location and everything else was good. Just room for improving aesthetically. "

"What a beautiful hotel! Walkable to shopping AND to the water for tours and the Esplanade is well done !!! Not a complaint"

"It is a decent hotel at a decent price. "

"The car park was safe and yes the cabin has everything in it. We enjoyed staying there for one night. Definitely go back and stay there on our next trip to Cairns."

"House keeping and cleanliness"

"Quiet and comfortable 👍"

"First off, the location is perfect and the marina view is definitely the way to go. The room we had was very calming, and the bed was super comfortable. We loved waking up and having our coffee on the balcony watching the ships go out for the day. The staff were all very friendly and helpful. I don’t have a single negative thing to say. I 100% recommend the Shangri-La and the marina room—it’s worth the cost. We would go back in a heartbeat!!"