Search Hotels Near Gotenyama Trust Tower, Tokyo

"The rooms were very old and not clean. There were many mosquitoes and flies, and my children were badly bitten multiple times in one night. The staff were also not very friendly, which made the stay uncomfortable"

"We’ve stayed here in 2024 for 8 nights and it was perfect so we decided to stay here again this time for 10 nights. We love their Japanese garden with full of beautiful cherry blossoms, koi pond, tea house etc.., location is nice and quiet, love the shuttle bus to near the station, and staff were mostly polite and professional this time. But, about 4 out of 8 nights, we had our room cleaned and almost always some resupply issue with house keeping. One time, they took the old nightwear away but didn’t leave new ones. Other times, no more coffees or toilet papers, so we had to call to have them brought up. It wasn’t "

"Great breakfast buffet with a lot of options. Staff was courteous and friendly. Hotel is clean and love how the train station is close by."

"Main tower where we stayed is older but immaculate. Rooms could use some modernizing. Bed was not super comfortable but useable. Was in a great location, across street from metro, and had a thousand amenities from restaurants, 7-11, and a bowling alley on site. Self service coin laundry was enormous and immaculate. Never tried buffet for breakfast as line was 30 mins+ every day. Rate was really good. Would stay again - no hesitation. "

"Clean room "

"Property was much older than some pf the other Mitsui garden hotels ive stayed in. Staff were very hospitable but definitely lower quality stay compared to other Mitsui hotels."

"Check-in was easy. Room was clean with a very spacious bathroom."

"I enjoyed my stay, the only downside was I could never get an iron for my clothing. I used it the first day and every time I called it wasn’t available. I don’t think hotel guest should have to be with an iron. That she be an absolute. "

"Proximity to Shinagawa train station is the primary reason for staying here. There is a direct train to Haneda airport within walking distance and it's only 330 yen. It's also one of the stations to catch the Shinkansen. Rooms are small. If you have a larger roller bag, there's no where to leave it open without it getting in your way. Traveling with disabilities or as a senior? My bathroom had a big step up to get into it and the shower/tub short, but deep. My parents did not shower out of fear of tripping/falling getting into/out of the tub. Shampoo, conditioner and body wash included. Imabari towels. The two beds option makes it a very small space for two American-sized adults. Breakfast is great, the earlier you eat. They ran out of eggs before 8:30 am. "