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"Property was top class. Staff were all welcoming and nice. The scenic view from the outdoor hot springs was breathtaking. Highly recommend and for sure I will come back."

"Breakfast was delicious!!"

"Hotel is very accommodating. Amenities are a big plus here! We especially liked the free hotel bus, the breakfast, and the storage for our luggage. We were also able to view Mt Fuji from our room, what a treat!"

"Disappointing. Booked as a treat. Not met by any staff on arrival. Instead staff wanted times for dinner and breakfast … insistent on both before we had even been taken to room. Taken to room we had not booked with a broken bed in it. Had to explain room we booked was Tatami/Japanese not western. Waited 30 minutes for staff to speak to owner before room changed. Dinner - was booked for 8.30pm in response to staff demand. 8pm staff demanded we go to dinner directly after onsen. Told us dinner had been waiting cooked for 20 mins! "

"Was a great hotel "

"Excellent hotel, very well run, great for families and large groups. Location exceptional with a short walk to the cable car (rope way)"

"Beautiful old hotel with am amazing Onsen! This hotel is definitely worth a visit as it has a beautiful history"

"Beautiful views of Fuji. Right next door to FujiQ, spacious room and great onsen / sauna facility. "

"Great size room, super comfy Mattress, delicious breakfast with the best omelette ever made by a fantastic chef! The onsen , public bath, sauna facilities with a fantastic view of Fuji Mount. The view of Fuji from the Hotel Mt Fuji made our ten day trip to Japan very special."