4/10 Poor
Angela
Travelled with family
8 May 2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I was really looking forward to staying here with my mum, but we were disappointed with the facilities, staff and lack of care and cleanliness. The food was okay, but very expensive; mum and I had a small piece of cod, (same size as a Mr Kipling individual cake slice), a circle of crushed potato and a few stems of broccoli, followed by an individual pudding with a spoonful of ice-cream, (even though my mum had asked for cream). We didn't have drinks, just a jug of water for the table, but the bill was £60!
The pool changing rooms were really cold and there was no shower gel or shampoo in the shower cubicles to wash after a swim. We rinsed out our swimsuits and put them in the spinner to dry, but it was not working.
I decided to shower the next morning in our room, but the water wouldn't drain. I turned off the shower, pulled out the plug, but still the water didn't move. I put my hands in the outlet and pulled out the hair trap, which was completely gunged up with hair and soap scum! It was disgusting!
At breakfast, we were shown to a table which was surrounded by loads of crumbs all over the floor! We were shocked, but in response, the waitress just said, 'yeah, there was a family sat here earlier.' During our breakfast, no-one took away our empty plates/dishes, even when they brought us our cooked items, they just weren't very attentive and didn't seem to care. We watched the waiting staff clean the vacated tables by wiping all the crumbs onto the carpet!
Angela
Stayed 2 nights in May 2024