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"Amazing breakfast, kind and helpful staff, beautiful rooftop views and pool and bar were a plus!"

"We absolutely loved our stay at Splendid and were sad to leave our beautiful room and the amazingly kind and helpful staff. Ivana was especially helpful, but we enjoyed everyone. When my fiancé required medical attention, they called a doctor for him. The room was small but lovely, especially the balcony with the gorgeous view! The location was great. We can’t wait to return. "

"The staff was so very helpful - before and during our stay. They were very hard working too. The hotel is quaint and comfortable and our rooms had absolutely stunning views of Mount Etna! I would highly recommend this hotel!"

"The best hotel ever! "

"Everything was over the top! I have been to many Four Seasons properties in Europe. Not only they kept the standards of the hotel chain, this was the best one! Breakfast was amazing, the spa was divine and honestly except the pool being a little too small. Everything was just perfect."

"I loved everything "

"I tried to reached to them a week before my travel to get some information about the transport options to the hotel nobody responded i was already heading towards the hotel when i received an email in italian with useless information. On the day of arrival at reception they told me most of the facilities are closed including the restaurant none of this was mentioned while i made the bookings. The lady at the reception on 23rd around 13:30 while speaking to me in between exchanged words in her language with her staff member and both laughed and passed weird expressions which is very unprofessional and insulting to do to your guests. We went into the room noticed even the basic things are not in the room for a 4 star hotel. Only 2 water bottles in the fridge no kettle no tea bags no iron, Broken cupboards, Ants in the balcony, broken hair dryer, noisy Bed We asked them for extra towels 3 times finally had to get down and ask for 4 time.The AC was blowing air not cooling the room due to this my 1 year old got unwell and had temperature. I requested to make the AC work nothing changed. We went to speak at the reception and when we mentioned our baby is unwell they laughed at us at this moment we realised its a very unsafe place to stay.extremely rude and unprofessional staff worst hotel experience of my life.I had to leave the hotel and make another booking at a different place."