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"It was an exceptional hotel with an excellent customer service and amazing facilities. Breakfast was never the best. Everything served was great food. Even a white toast might give you a different taste. You won’t regret it. Amazing facilities such as onsen, sauna, cold water whirlpool, Massage chairs, and the special skincare products by Kosé. "

"We stayed for 2 nights in late September (family of 3). The hotel is right on the lake, with beautiful views of Mt.Fuji from the roof top, and we had that same view from our room - it was spectacular! We had half board (breakfast and dinner) and the food and sevice were excellent. Onsen was an amazing experience - it was the first time for us and we loved it! That said, property could use some updates (for instance, our private bath was a bit outdated but it didn't bother us). Don't excpect super modern hotel, because that's not what Lakeland is. It is very charming and traditional. We enjoyed our stay very much and would stay again. "

"Nice"

"The best hotel I’ve ever stayed at. Excellent amenities. Excellent private and public onsens. Quiet. Calm. Relaxing. I slept like a. Baby for 13 hours after a massage and two hours at the onsen. Great breakfast too!!! Incredible stay. "

"Every thing is good"

"This place was an amazing experience. I would love to come back again. Everything: the public and private onsens, the quiet and privateness, the meals, the overall attention and care of the staff, the rooms, and the entire property - all of it was a wonderful experience! Highly, highly recommend."

"I had an incredible room regardless of Fuji-San hiding during my stay, the view of the hills and lake was breathtaking. Lovely Staff. The onsen was wonderful. The Obaasan’s at breakfast were so kind and hardworking. This was my favourite food in Japan so far! The staff at the desk were kind and helpful. Thank you for the opportunity to stay in a traditional Japanese room. "