Search Apart Hotels in Franklin

"Great bartender , courteous staff at front desk and yummy cookies"

"Staff was very helpful and accommodating. They helped us book a last-minute reservation and then seamlessly switched our rooms for us when the water faucet broke."

"I made our reservation months in advance on Expedia for our trip to the Boston Marathon. I confirmed our reservation twice the week before, including less than 24 hrs before our arrival. I sent a message to the hotel that we would be arriving late, and received confirmation asking if I would like to upgrade my room. Despite all of this, when we arrived at Sonesta Braintree, we were informed that the hotel was overbooked and our reservation would not be honored. When I asked the front desk attendant what support she could give, she mentioned that my money would be immediately refunded and then disappeared behind a locked door. No other assistance was offered. I called Expedia for help, and they mentioned that they were unable to contact anyone at the hotel. Then four police cars pulled up in the parking lot, officers running into the building. I figured maybe it was a good thing we weren't staying at Sonesta. Sometime after midnight, we eventually found availability at another hotel a few miles away. It took four phone calls to Expedia to get my full refund from Sonesta (I was charged for the full stay--five nights)."

"Great location in "

"Great experience ! So convenient for the convention center and mall! Customer Service was great at the hotel!"

"Perfect location! Walking distance from several local attractions, restaurants, and the Amtrak station. Staff was really helpful and had lots of recommendations. I'd definitely return!"

"Our room we checked into the HVAC would not come on. A tech was sent to the room, was unable to repair it, were moved to another room. Our sense was the staff was not very friendly or helpful. Overall the breakfast was probably the best part of the stay and we were told by the front desk it closed at 10 AM when we got there before that time the lights were off and were told by the staff they closed at 9 AM. "

"The front desk employees were rude and sat on the phone taking customer calls while we tried to check in and left us waiting for 15 mins while they took calls infront of us "

"We've stayed here before. The price is so much more reasonable than anything right inside Boaton. Its a Beautiful hotel. Its clean and updated. The staff is kond and helpful. The buffet Breakfast is wonderful as well. This will always be our first choice "