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Reviews of Destin West Resort by Panhandle Getaways

Destin West Resort by Panhandle Getaways
1326 Miracle Strip Parkway Southeast, Fort Walton Beach, FL

Reviews

7.2

Good

Rating 10 - Excellent. 11 out of 31 reviews" "
Rating 8 - Good. 7 out of 31 reviews" "
Rating 6 - Okay. 6 out of 31 reviews" "
Rating 4 - Poor. 3 out of 31 reviews" "
Rating 2 - Terrible. 4 out of 31 reviews" "

7.4/10

Cleanliness

7.4/10

Staff & service

9.0/10

Amenities

8.0/10

Property conditions & facilities

Reviews

6/10 Okay

Michelle

Travelled with family, Travelled with family and small children
Liked: Amenities
The condo was not as advertised. Was not directly on the beach. Parking was almost impossible. The condo toilet leaked around the base. The handles on the kitchen cabinets kept falling off. The wifi did not work. It was advertised as having 3 tvs, but only 2. Very unsatisfactory.
Stayed 4 nights in Jul 2023
Response from PHG on 14 Aug 2023
Michelle, thank you so much for your valued feedback! We are addressing your concerns.

10/10 Excellent

Stacey

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Nice condo fir a family vacation. Pool and lazy river were great. Beach access with several Options.
Stayed 4 nights in Jun 2022
Response from PHG on 21 Jun 2022
Thank you for the great feedback, Stacey. We are glad you enjoyed your stay!

10/10 Excellent

Héctor

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Amazing family oriented place. I will recommend it
Stayed 5 nights in Apr 2022
Response from PHG on 9 May 2022
Hector, thank you so much for your valued feedback!

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities
Lazy River and pool area was great!
Stayed 6 nights in Jul 2021

6/10 Okay

Verified traveller

Stayed 4 nights in Dec 2020
Response from Kerrie H on 22 Dec 2020
We always appreciate feedback and continually strive to make our guests happy. Thank you!

2/10 Terrible

Billie

Disliked: Cleanliness, room comfort
Crappy Hotel
Worst hotel ever. Will never go again!!!
Stayed 4 nights in Sep 2020
Response from PHG on 22 Sept 2020
Billie, thank you so much for your valued feedback! We are addressing your concerns.

6/10 Okay

Elmo, Kansas

Travelled with family and small children
Liked: Amenities
Disliked: Cleanliness
The property was beautiful, we stay in room 604 sandpiper. Looks like they needed to fire the cleaning company for the condo. The handle was broken on the freezer and dust everywhere.
Stayed 3 nights in Aug 2020
Response from PHG on 25 Aug 2020
Thank you so much for your valued feedback! We are addressing your concerns.

4/10 Poor

Luis

Travelled with family
Disliked: Cleanliness, room comfort
Nastiest room ever
Room has been the nastiest ive ever stayed at ! Messaged the property and never answered back i wouldn’t recommend it to anyone! Sliding door was broke never fixed it
Stayed 7 nights in Aug 2020
Response from PHG on 17 Aug 2020
Luis, thank you so much for your valued feedback! We are addressing your concerns.

8/10 Good

pedro

Travelled with family
Liked: Cleanliness, room comfort
Stayed 4 nights in Aug 2020
Response from PHG on 12 Aug 2020
Thank you so much for your valued feedback!

4/10 Poor

Verified traveller

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, amenities
Furniture was outdated and dirty. Stove didn’t work properly. Pots and pans were old and dented and hard to use. Two front bedrooms were hot with not airflow. During a rain storm water flowed into the condo and all the way to the kitchen. Had to use towels all over the floor. Dishwasher didn’t work. Cigarette butts on patio even though suppose to be a smoke free property. Felt springs in beds. Hot tubs on property didn’t work. I’m normally not one to complain but there were just to many things that were not right for a property averaging $475 a night. I’m completely dissatisfied and upset that my daughter went home 2 days early because she could sleep in the hot rooms.
Stayed 4 nights in Jun 2020
Response from PHG on 16 Jun 2020
Thank you so much for your valued feedback! We strive to provide excellent customer service and apologize that you were unhappy with your accommodations. Please give our office a call to further discuss. Thank you!

8/10 Good

Reshina

Stayed 3 nights in Oct 2019

8/10 Good

Verified traveller

Stayed 5 nights in Oct 2019
Response from PHG on 14 Oct 2019
Thank you so much for your valued feedback!

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property. The only issue was a slight smell on the condo but it went away pretty fast.
Stayed 3 nights in Sep 2019
Response from PHG on 16 Sept 2019
Thank you so much for your valued feedback!

2/10 Terrible

Steven

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
STAY AWAY
First day I arrived we realized the sofa bed didn’t work which they had to fix, the dishes and fridge were extremely dirty, the apartment is very worn. The microwave didn’t work so they had to replace it after a few days. The electrical outlets in the guest bathroom didn’t work at all so they had to send an Electrition out. I payed 630 a night and when I called them they offered me a free night but I just found out out of the 630 I only get back 450 because the “fees” aren’t included in the refund. I would never recommend anyone to stay here.
Stayed 5 nights in Jul 2019
Response from PHG on 9 Jul 2019
Thank you so much for your feedback!

2/10 Terrible

Matthew

Disliked: Cleanliness, property conditions & facilities, room comfort
Not Clean
The booking of the location was friendly; however the unit itself was not up to par. The condo smelt of mold and was noticeable on the majority of window seals. The kitchen sink was filled with dirty water for some reason and there were hairs scattered about the condo especially in the bathroom and shower. I took a quick shower after arriving but the smell of mold was overpowering and we decided to just head on home instead of staying the night. We will not be booking this place again.
Stayed 1 night in May 2019
Response from Panhandle Getaways on 13 Jun 2019
Thank you so much for your valued feedback!

6/10 Okay

Lisa

None of the information said the resort was on the bay side and not the beach side. Very misleading!!! Didn’t like that there was a fee of over $300 and housekeeping wasn’t included. Nor did we have enough towels not to have to do laundry every day. Not enough toilet paper or garbage bags. What was the fee for?????? $1136 for 4 nights. It’s not like I got a great deal and should have to buy those things
Stayed 4 nights in May 2019
Response from Panhandle Getaways on 13 Jun 2019
Thank you so much for your valued feedback!

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
We arrived late at night and could not check in and pretty much every number we called could not help us! There were zero notices or instructions. We finally called Expedia and they found someone. Also there were zero instructions on check out. The resort it’s self was great. Super family friendly and u can walk everywhere.
Stayed 4 nights in May 2019
Response from Panhandle Getaways on 13 Jun 2019
Thank you so much for your feedback! All guests receive an email within 7 days of their arrival with all check-in insructions.

2/10 Terrible

Kerrie

Liked: Cleanliness, room comfort
Disliked: Staff & service
DON’T STAY TILL THEY UPGRADE OR THE CITY DOES!!!
ARRIVED AND HERE WERE ALL THE ISSUES -SMOKE DETECTOR BATTERIES WERE EXPIRED AND BEEPING ...FIXED THE NEXT DAY BUT WAS TOLD TO REMOVE THEM BEFORE THEN!!!??? BUILDING NOT WIRED TO AN ALARM COMPANY BECAUSE THE DEAD BATTERIES WOULD HAVE SENT A TROUBLE ALARM TO THE MONITORING COMPANY...SO IMAGINE THEY HAVE ME REMOVE EXPIRED SMOKE DETECTORS IN A VERY LARGE CONDO BUILDING THAT IS NOT MONITORED BY AN ALARM COMPANY!!! -TOILET CLOGGED -NOISY REFRIGERATOR ENGINE NEVER REPLACED -BROKEN BROOM STICKS USED FOR PROTECTION IN THE SLIDING GLASS DOORS -NO WIRED PHONES TO CALL 911...HAVE TO HAVE YOUR CELL CHARGED AND NEAR YOU IF AN EMERGENCY SO I TOLD THEM I WOULD NEVER BE BACK BECAUSE MY EDERLY MOM NEVER HAS HER CELLPHONE CHARGED AND CAN’T TEXT NOW...SO FORGET IT IF AN EMERGENCY HAPPENS!!! PLUS, WIFI CAN’T BE TRUSTED IN AN EMERGENCY ESPECIALLY IF A FIRE HAPPENED!!!
Stayed 7 nights in Mar 2019

6/10 Okay

Verified traveller

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service
The lazy river was closed from 2/12 until 2/19 and we were not aware until we showed up at the property. That could've been something they told us before we arrived. We specifically picked this place because of the pools and lazy river.
Stayed 2 nights in Feb 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable place for a dance competition
The condo was very nice, clean and a perfect amount of space for what we needed. The owners are super nice and go out of their way to help. We were in town for a dance competition.
Stayed 2 nights in Feb 2019

10/10 Excellent

Verified traveller

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The view was beautiful, ours had 7 pools and a lazy river, we went in November, weather was a little cool but three pools on the bayside was heated. The bay side of the property was far more beautiful than the gulf side.
Stayed 7 nights in Nov 2018
Response from The Panhandle Getaways Team on 15 Dec 2018
Hello, We are so happy you enjoyed your stay with us! We hope to see you again soon :) Smiles, The Panhandle Getaways Team

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
An awesome place to stay!
I stayed here a couple weeks after hurricane Michael. The management company was very courteous and professional. The condo was clean and comfortable. The pool is amazing, it has a lazy river and beach access is awesome. This is one of my favorite places to stay in the Destin area.
Stayed 3 nights in Oct 2018
Response from monica on 7 Nov 2018
we are so glad you enjoyed your stay. Please hurry back to the beach and visit us again

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2018
Response from monica on 7 Nov 2018
so glad you gave us a great rating we are glad you enjoyed your stay

10/10 Excellent

John, Tennessee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A truly enjoyable getaway experience! Everything was perfect!
Stayed 5 nights in Apr 2018
Response from Joe B on 9 May 2018
John, You gave a review that simply states everything we strive for our guests. So glad you had a wonderful time and we cannot wait to have you come back and stay with us!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We enjoyed our stay. The property was beautiful and comfortable. The kids spent lots of time in the heated pool. We would recommend this property to our friends.
Stayed 4 nights in Apr 2018
Response from The Panhandle Getaways Team on 23 Apr 2018
Hello, Thank you for taking the time to let us know you enjoyed your stay with us. We love happy guests and look forward to your return. Smiles, The Panhandle Getaways Team

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent stay
The complex was fantastic. The three bedroom was perfect for me, my spouse, our three little boys, and my elderly in-laws. The kids loved the lazy river and the pools, not to mention the easy walk to the beach. The beds could be a bit more comfortable but that is just being nitpicky.
Response from The Panhandle Getaways Team on 23 Apr 2018
Hello Kevin, We are so pleased you enjoyed your stay with us and the accommodations! Destin West is certainly a fantastic property with all of the terrific family friendly amenities. Kind regards, The Panhandle Getaways Team

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best lazy river !
Stayed 6 nights in Oct 2017
The pool at this resort is absolutely amazing! We are glad to hear you enjoyed it! We hope to host you and your family for your next beach vacation! The Panhandle Getaways Team

4/10 Poor

Dan Daniel, Destin West Resorts by Panhandle Getaways.

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very disappointed.
Broken furniture, uncomfortable beds, broken inflatable mattresses, coffee table collapsed and we had to repair, remotes didn't work 100 percent, batteries on remotes dead and to top it off there is a hole in the master bath from water damage from which roaches enter the condo. The only thing we liked about our time there was the outside amenities. the lazy river and pools were great but could not recommend and will never rebook. We reported all this to the management company and never received so much as an apology. thanks for nothing.
Stayed 5 nights in Sep 2017
We are looking into your booking internally!

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Everything was good except the beach was bad and we had to drive somewhere else to have clear water.
Stayed 7 nights in Aug 2017
Hello there! We are so pleased to hear you had such a great time. Unfortunately, we have no control of the beach & ocean conditions but it is usually very clear and the area is well known for its sugar white sand. Smiles, The Panhandle Getaways Team

8/10 Good

Christine

Liked: Cleanliness, property conditions & facilities, room comfort

10/10 Excellent

Diana

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Muy bonito
Stayed 4 nights in Aug 2022