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"The staff were really friendly and accommodating. The valet was professional and right there when we needed them. The two gentlemen that checked us in at 3 PM were extremely hospitable and one of them even asked me to consider that I am in a home away from home. It was a birthday overnight with dinner and a show and we were in from out of town and already starting to have a good time so it was very nice to know that we could feel comfortable and relaxed. The overnight young woman at the front desk was also extremely hospitable and courteous as we returned from a fun night. She was very professional and patient with us when we returned and handled us with class. The rooms we stayed in were perfect for an overnight trip to Boston and Copley Square is right in the heart of Back Bay so it was perfect. Our only feedback was none of us could actually turn the heat down in the rooms. We all adjusted our thermostats to below 70 but the temperature stayed at around 72° all night. Not sure if they were overridden at the front desk, but none of the thermostats were adjusting to the temperatures that we set. That’s a little too stuffy for all of us. The outside temperature wasn’t that bad either, I believe it was in the 40s, it wasn’t freezing so we all thought that was just too warm and stuffy for sleeping. Fortunately, I was the only one who didn’t get much sleep. All of my friends were tired enough to get some sleep in their rooms before check out. Will book again w/temp control. "

"Personnel at front desk are extremely helpful and friendly."

"Yes, check in was actually fun and easy. Love this place when we come in for Bruins games."

"Best hotel and energy ever really loved my stay "

"Food and service were great as always. "

"Everything was magical"

"Crews are polite, room is clean, excellent room and service."