Search Hotels Near East Lancashire Railway, Bury

"All good, staff really helpful."

"Good spa and pool, breakfast is excellent. Rooms are a good size and comfortable "

"Our stay was spoiled by excessively noisy and drunken local ( probably ) mature layabouts male and femail who had no regard for other travellers. Why the hotel did not refuse to serve them the all inclusive drinks I FAIL TO UNDERSTAND. The evening meal was a disaster and one dish was too salty to eat and was eventually replaced with a strange warm salad dish, which was presumably an invention of the chef. WE WILL NOT BE RETURNING."

"The property did not fully match the listing, one of the bedrooms shown in the photos does not appear to exist, and the room our children were going to stay in had visible mould on the walls. While the property had been cleaned well, this is clearly a maintenance issue rather than a cleaning one. The hot tub, which was a key reason for booking, was not available on our first night. We were only told after arrival that a pump had been fitted that day and it needed time to heat overnight. This was not communicated beforehand, despite the host being responsive prior to the stay. Communication during the stay was poor. Messages raising concerns were largely ignored, and responses did not address the issues. It took further problems (power tripping throughout the kitchen) to get a reply, and this was only to check if the lights were on advise the problem would be looked at on the day after (our day of checkout). Fortunately we found the fuse box downstairs and found the issue, this happened 2 more times between out last night and morning of check out. Hotels.com did eventually provide a partial refund due to the hot tub, mould, and lack of communication. Overall, the property has potential but is let down by inaccurate listing details, maintenance issues, and poor communication from the host."

"I booked the Royal Toby as a solo traveller. I was made so welcome by the reception staff. I was immediately put at ease. Nothing was too much trouble. My room was spacious and airy. Consisting of a double bed and a big single bed. Facilities were excellent with tea making facilities. And all amenities you would expect. The room was veryclean. Corridors and communal areas were also of a high standard. I had arranged to go out so did not use bar facilities or restaurant. But if the smell was anything to go by it smelled wonderful. My room was quiet despite there being a storm outside. Check out was efficient. The breakfast was of a high standard and excellent quality and service. Over all i would highly recommend the Royal Toby,and am sure i will visit again."

"Good service "

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"Upon arrival the staff member told me that there wasn't any booking even when i showed him my phone with both confirmations from Expedia & the Hotel itself. We didn't get the room we booked. Shambles!!!!"

"Standard Premier Inn quality - nothing fancy but comfortable, staff friendly and helpful, and full English or continental breakfast available at a reasonable price. Great for a one or two-night stay"