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"This property is a gem. It is build as part of an ancient courier station that has significant Chinese history. The park in the back lights up at night and provides a beautiful contrast with the bustling Suzhou. You get the same feel of the Venice-like town all to yourself. The hotel itself also has what you would expect of a 5star hotel with restaurants and various gyms/spa/family amenities. A must stay if you visit Suzhou!"

"The hotel is little bit old but the location and the staff are great. The room is clean and the breakfast is good too. "

"Hotel is a bit older, it is starting to show its age scratched furniture, wear spots on carpets, etc. You can tell this was a premier property, just needs to be modernized a bit. I love the architecture inside. Staff were very attentive and welcoming especially to a westerner. I do speak Chinese so the staff really seemed eager to assist me on any of my needs. "

"Was not informed the AC is in Heater mode and no AC during this season. Wifi show connected but was not working at all. Disappointed. Indoor swimming pool need to buy a cap to swim in it and cost RMB50. "

"Cynthia Zheng was a lovely doorman. Club Lounge is amazing. Would stay at Shangri-La again."