Stayed at the Old Palace Lodge in Dunstable, very close to the zoo and the downs (what a view!!) Not a good start, checked in and had to tell the receptionist we had breakfast included, no apology received. Also had to ask the directions to our room. Booked the room (with the cow picture on the wall) very nice indeed, very modern and quite spacious, bathroom was lovely, however we did find quite a few small black hairs on the bed sheets that we removed and air conditioning seemed to be freezing cold no matter the temperature. Ordered the fillet steak off the menu which was delicious and came with chunky chips, disappointed to then order a meal that included chunky chips the following night, only for them to be different. Got woken up numerous times throughout the night through the hotel telephone from what seemed to be cold calls from reception, the phone was eventually unplugged and stayed that way for the remainder of the visit. Apology was received but a promise to discuss this with the manager never happened, not great when paying £140 per night. Generally, I thought there was a lack of customer service and courtesy from the receptionists, to the waiters and waitresses, seemed more concerned with serving the locals in to watch the euro championships football on the big outside screen than a care for the paying guests paying a substantial price to stay.