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Carlton Palace Hotel

Photo gallery for Carlton Palace Hotel

Outdoor pool, pool loungers
Outdoor pool, pool loungers
Outdoor pool, pool loungers
Outdoor pool, pool loungers
Minibar, in-room safe, desk, blackout curtains

Overview of Carlton Palace Hotel

VIP Access

Carlton Palace Hotel

5.0 star property

4.0/5 Very good

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • Air conditioning
  • Spa
  • Restaurant
Map
Al Maktoum Street, P.O, Box 56262, Dubai

Explore the area

  • Popular LocationDubai Creek11 min walk
  • Popular LocationFish Roundabout16 min walk
  • Popular LocationCity Centre Deira9 min drive
  • AirportDubai (DXB-Dubai Intl.)14 min drive

Room options

About this area

Dubai

Carlton Palace Hotel is located in Deira, a neighbourhood in Dubai, and is in a shopping district and near the airport. Gold Souk and Dubai Mall are worth checking out if shopping is on the agenda, while those wishing to experience the area's popular attractions can visit Dubai Aquarium & Underwater Zoo. Travelling with kids? Consider Dubai Garden Glow and KidZania. Spend some time exploring the area's activities, including golfing and golf lessons.

What's nearby

  • Al Ghurair Centre - 10 min walk
  • Dubai Creek - 11 min walk
  • Deira Clocktower - 11 min walk
  • Fish Roundabout - 16 min walk
  • City Centre Deira - 9 min drive

Getting around

  • Al Rigga Station - 8 min walk
  • Dubai (DXB-Dubai Intl.) - 14 min drive

About this property

Carlton Palace Hotel

5-star luxury hotel located in Deira
Take advantage of a nightclub, a round-trip airport shuttle and a poolside bar at Carlton Palace Hotel. For some rest and relaxation, visit the sauna or steam room, and indulge in a massage. Be sure to enjoy a meal at any of the 3 on-site restaurants, which feature Middle Eastern cuisine and more. Stay connected with free WiFi in public areas, and guests can find other amenities, such as shopping on site and a coffee shop/cafe.
Other perks at this hotel include:
  • An outdoor pool and a children's pool, with sunloungers
  • Free self-parking and valet parking
  • Buffet breakfast (surcharge), a free shopping centre shuttle and limo/town car service
  • Express check-out, massage treatment rooms and a 24-hour front desk
  • Guest reviews speak highly of the overall value
Room features
All 212 rooms include comforts such as 24-hour room service and air conditioning, as well as perks such as safes and dressing gowns.
Other amenities include:
  • Bathrooms with designer toiletries and baths
  • TVs with satellite channels
  • Wardrobes/cupboards, childcare services and daily housekeeping

Languages

Arabic, English, Filipino, French, Hindi, Polish, Russian

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter

Social distancing

Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitiser provided
Individually wrapped food options available through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Internet access (surcharge)
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site
  • Free valet parking on site
  • 24-hour return airport shuttle (surcharge)
  • Airport shuttle on request
  • Free shopping centre shuttle
  • Limo/town car service

Food and drink

  • Buffet breakfast available for a fee daily 6:30 AM–10:00 AM: AED 77 for adults and AED 35 for children
  • 3 restaurants and 1 coffee shop/cafe
  • 1 poolside bar and 1 bar
  • 24-hour room service
  • Coffee/tea in a common area

Restaurants on site

  • Al Shindagah
  • Al Diwan
  • Sketch
  • Al Sharq

Things to do

  • Children's pool
  • Fitness centre
  • Nightclub
  • Outdoor pool
  • Sauna
  • Shopping
  • Spa services
  • Steam room

Family friendly

  • Babysitting (surcharge)
  • Children's pool
  • In-room childcare (surcharge)
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • ATM/banking services
  • Ballroom
  • Banquet hall
  • Lift
  • Free newspapers in reception
  • Front-desk safe
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter
  • Tour/ticket assistance
  • Wedding services

Business services

  • Business centre
  • Conference centre
  • Meeting rooms

Outdoors

  • Pool sunloungers

Spa

  • 2 treatment rooms
  • Massages
  • Massage/treatment rooms

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • In-room accessibility (select rooms)
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair accessible (may have limitations)

More

  • Designated smoking areas

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains

Bathroom

  • Dressing gowns
  • Bath
  • Bidet
  • Designer toiletries
  • Hairdryer
  • Private bathroom
  • Towels

Entertainment

  • Satellite channels
  • TV

Food and drink

  • Minibar

More

  • Desk
  • Free newspapers
  • In-room massage
  • Iron/ironing board (on request)
  • Phone
  • Safe
  • Slippers

Similar properties

See similar properties

Policies

Check-in

Check-in from 2 PM - noon
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
2 children, up to the age of 5 years, can stay for free if using existing beds when occupying the parent or guardian's room
Cots (infant beds) are not available

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property:

  • A tax is imposed by the city: AED 20.00 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: AED 77 for adults and AED 35 for children (approximately)
  • Airport shuttle fee: AED 105 per vehicle (one-way)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Safety features at this property include a smoke detector
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property

Property is also known as

Dubai Metropolitan
Dubai Metropolitan Palace
Metropolitan Dubai
Metropolitan Dubai Palace
Metropolitan Palace
Metropolitan Palace Dubai
Metropolitan Palace Hotel
Metropolitan Palace Hotel Dubai
Palace Dubai
Hotel Metropolitan Palace
Metropolitan Palace Dubai Hotel
Carlton Palace Hotel Dubai
Carlton Palace Hotel
Carlton Palace Dubai
Carlton Palace
Carlton Palace Hotel Hotel
Carlton Palace Hotel Dubai
Carlton Palace Hotel Hotel Dubai

Frequently asked questions

Does Carlton Palace Hotel have a pool?

Yes, this property has an outdoor pool and a children's pool.

How much does it cost to stay at ?

As of 6 Dec 2022, prices found for a 1-night stay for 2 adults at on 5 Jan 2023 start from ₹8,840.74, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Carlton Palace Hotel pet-friendly?

No, pets are not allowed at this property.

How much is parking at Carlton Palace Hotel?

Self-parking and valet parking are free at this property.

What time is check-in at Carlton Palace Hotel?

Check-in is from 2 PM - noon.

What time is check-out at Carlton Palace Hotel?

Checkout is at noon.

Does Carlton Palace Hotel provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of AED 105 per vehicle applies.

Where is Carlton Palace Hotel located?

This family-friendly Dubai hotel is located near the airport, within a 15-minute walk of Al Ghurair Centre, Reef Mall and Dubai Creek. City Centre Deira and Gold Souk are also within 2 miles (3 km). Al Rigga Station is 8 minutes by foot and Union Station is 14 minutes.

Overall score and ratings

4.0

Very good

Rating 5 - Excellent. 384 out of 998 reviews" "
" "5 - Excellent 38%
Rating 4 - Good. 396 out of 998 reviews" "
" "4 - Good 40%
Rating 3 - Okay. 120 out of 998 reviews" "
" "3 - Okay 12%
Rating 2 - Poor. 51 out of 998 reviews" "
" "2 - Poor 5%
Rating 1 - Terrible. 47 out of 998 reviews" "
" "1 - Terrible 5%

4.2/5

Cleanliness

4.2/5

Staff & service

3.9/5

Amenities

4.0/5

Property conditions & facilities

3.6/5

Eco-friendliness

4/5 Good

Girardo
Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Sep 2022

1/5 Terrible

William
Travelled with group
Disliked: Staff & service
I paid for 2 weeks, but only stayed there 2 nights. They haven’t refunded me back. Very unhappy
Stayed 14 nights in Mar 2022

4/5 Good

Ajmal
Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A bit dated but generally good
Stayed 2 nights in Feb 2022

1/5 Terrible

Waseem
Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst hotel ever.
It is the worst hotel to stay in Dubai. Their rooms are extremely dirty, bathroom shower floods the entire bathroom, the reception at the hotel have an extremely bad attitude and dont care if your not happy with the stay. I had a really bad experience staying at this hotel and there are too many issues for me too list here. Bottom this is an extremely bad hotel to stay at. Do yourself a favor and stay away from this hotel. They have a 5 star rating which they probably got 30 years ago and have since dropped their standards. They are not even worth 1 star.
Stayed 16 nights in Nov 2021

4/5 Good

Inthiaz
Liked: Cleanliness, staff & service, property conditions & facilities
It was a nice hotel with great staff. The restaurant was a bit expensive
Stayed 14 nights in Nov 2021

2/5 Poor

Kenya
Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The breakfast buffet was delicious! Service of agent at counter so unprofessional! The safe in the room and the fridge didn't work. It was too risky carrying the passports with us anywhere we went. Milk for my little one went bad. There was mold in the shower.
Stayed 6 nights in Nov 2021

2/5 Poor

Baker
Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
- dirty towels - unventilated room - dirty room window - low quality TV signal/screen
Stayed 4 nights in Nov 2021

5/5 Excellent

najib
Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Carlton palace dubai
It was pleasant time to stay at Carlton Palace Hotel , very convenient and with many shopping and transport facilities near by. Overall a very good hotel to stay
Stayed 7 nights in Nov 2021

1/5 Terrible

Desiree
Business traveller
Disliked: Staff & service, amenities, property conditions & facilities
Arriving late in the evening with a prepaid non-refundable booking made two months ahead to find out that there is no available room & had to wait for 1&1/2 hours to prepare a room after many disputes with the front desk. Ordered a club sandwich that turned out to be inedible .the room had only one tiny towel no kettle ,tea or coffee ,water ,soap ,hair dryer ,slipper and no safe box and tv remote not functioning. The bathroom was leaking and not repaired during all my stay This is not even a two stars hotel and will never step a foot there. Expedia must verify before posting on their site
Stayed 4 nights in Nov 2021

3/5 Okay

Mohammed
Business traveller
Disliked: Cleanliness
fair
room not smell good
Stayed 1 night in Oct 2021