Downtown Puerto Vallarta Trip

Property was newly remodeled. Rooms were spacious and very clean. Loved how many chairs they had by all the pools so you were not fighting for a chair every day. My biggest complaint is the way they do the dinner. They say you dont need reservations, but unless you are in line before 6pm you will not get in to dinner at the restaurants. They give you a buzzer and then once the buzzer goes off you have 10 minutes to get your entire group there, which is unrealistic. You also don't get to plan on the time you eat, so you have to be ready at 6, but might not get buzzed until 8:00. This system with the buzzers needs to be changed and allow people to make reservations for specific times. Most of the restaurants were over half empty at all times because the system is flawed. Luckily the buffet food is good so if you don't do the restaurants for dinner, there is always good food to be had.

The room was fine, but in the photos it appeared this hotel was newer that it really was. However, the staff was extremely courteous.

We enjoyed the room and the great view of the ocean. Food was mediocre at best, always over cooked, bland and always cold. Building needs updating and elevator often didn’t work. The New Years Eve firework show and entertainment was top notch! We haven’t experienced anything like it. Staff all worked very hard, friendly and wonderful. The ocean water was warm and couldn’t ask for anything more in January!

Communication in Restaurants is poor, lunch and dinner is not good for 5 star resort , no taste at all, we all had a stomach problem all of us and my friends too