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"The staff were wonderful. We had to wait 2 hours for our room because they were completely full. It was opening day for the Cincinnati Reds. That wasn't a big deal. The issue I had was that I had to wait for a room to be cleaned and it still had dirty bedding. Everything else was very good. Especially Thomas at the front desk/check-in. Don’t have customers waiting 2.5 hours beyond the 4 oclock check-in for dirty bedding. I was only booked for one night and decided to sleep on top of the bedding."

"For the price I had to pay for 1 night parking should have been free. 56 dollars for valet parking a night is ridiculous. "

"Yes everything was great "

"Everything was wonderful! Thank you for the hospitality! And Christina was wonderful at the desk. "

"We checked in late into our room. Room was hot so we clicked the air on. After an hour later and the temperature being 78 we decided to call the front desk. The lady answered wasn’t helpful nor did she care. Her response was “just shut it off”. After another hour of it being off and the room reaching 81. We decided to pack up at 1am and leaving to find another hotel"

"PROS- Check in was easy and pleasant! The room is spacious and beautiful! It took a minute to figure out how to work the lights (there is a master switch as you enter the room). The breakfast was plentiful and well displayed. Valet was very courteous and accommodating. CONS-Problems with our room. We used the kitchen sink, and it started backing up and the disposal did not work. We opened the cabinet, and the water was leaking out from around the disposal seal. It was late so we cleaned it up and reported it to the front desk. We than used the shower (floor length glass doors) and the bottom seal apparently is not good as the water ran onto the floor. Again, we cleaned it up and reported it to the front desk upon checkout. So, for our stay we only had one sink we could use and had to have a towel on the floor to absorb water when we showered. We paid for Valet service. Because we use Cincinnati for various events we have the parking app, where it simply reads your plate and charges you accordingly. Valet parked our car twice (as we called for it briefly one time) so the garage read our plate and charged us twice. For a 24 hour stay, we paid a total of $132.18 for Valet service (including tips) and garage fees. I have reached out to the Hotel to start the process of where to begin my dispute. The Hotel is going to first reach out to Valet and have them contact me. I have not heard anything yet and have reached out to the garage as well. Not a good short trip experience. "

"Didn’t have the breakfast "

"Bedroom suite we had was amazing. Two bathrooms and the extra space was a huge bonus. Exploring the hotel and plaza area was very interesting and our kids loved it too. Parking is kind of annoying and valet tried charging us extra at the en of our stay. "

"Great hotel"