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Reviews of Saraya Palace Hotel

4 out of 5
Saraya Palace Hotel
Building 10 Zone 16 Street 210, Ras Abu Abboud, Doha

Reviews

6.6
Rating 10 - Excellent. 9 out of 31 reviews" "
Rating 8 - Good. 5 out of 31 reviews" "
Rating 6 - Okay. 8 out of 31 reviews" "
Rating 4 - Poor. 3 out of 31 reviews" "
Rating 2 - Terrible. 6 out of 31 reviews" "

6.6/10

Cleanliness

7.0/10

Staff & service

5.8/10

Amenities

6.6/10

Property conditions & facilities

4.8/10

Eco-friendliness

Reviews

6/10 Okay

ibrahim

Business traveller
Disliked: Property conditions & facilities
Small room
Stayed 1 night in Dec 2023

4/10 Poor

Gurleen

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024

2/10 Terrible

jean

Stayed 4 nights in Jan 2024

2/10 Terrible

jean

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
very bad hotel
the hotel cancel my reservation because i arrive late and not refound 7 nights 2 rooms, the personnel were very rude, with us and didn’t want to solve anything, only took the money for the cancel penalty. not though in the passengers.
Stayed 3 nights in Jan 2024

2/10 Terrible

salman, North Reading

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I found staff extremely rude and difficult to deal with. They made me waiting for an hour just to get checked in. Very small and uncomfortable room. I wouldn’t recommend this hotel
Stayed 1 night in Jan 2024
Response from Saraya Palace Hotel on 21 Jan 2024
Dear Salman,Thank you for sharing your experience. We apologize for any inconvenience during your stay. Although our standard check-in time is 3 pm, we made an effort to accommodate you earlier. Regarding the room size and comfort, we encourage guests to refer to the standard room description when booking.We appreciate your understanding and value your feedback.Regards,Saraya Palace Hotel

2/10 Terrible

Mahmood

Stayed 7 nights in Dec 2023

2/10 Terrible

Verified traveller

Business traveller, Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible Hotel, stole my money!
This hotel stole 379 CAD from me, for a simple misunderstanding spent over 1 hour just before New Years Eve, the General Manager was rude, the lady at the reception was ride, no wifi in the rooms, no customer service, small, cheap and horrible place, definitely DO NOT GO THERE there are plenty of Hotels in Qatar do not pick this one they only care about money, its a Shame for Qatar , Qatar is a great place with great people, but this place is a shame to this wonderful country!
Stayed 5 nights in Dec 2023
Response from Saraya Palace Hotel on 21 Jan 2024
Dear Guest,We appreciate your feedback and want to clarify the situation regarding your reservation. Our records indicate that you did not arrive at the designated check-in time, resulting in the reservation being classified as a no-show. Please be mindful of our non-refundable policy for no-shows, as outlined in our check-in policy at the time of booking.We regret any inconvenience this may have caused and encourage guests to familiarize themselves with our policies to ensure a smooth stay experience. Thank you for your understanding.

6/10 Okay

Verified traveller

Worn out carpet. Checking in counter too slow.
Stayed 1 night in Nov 2023
Response from Saraya Palace Hotel on 21 Jan 2024
Dear Guest,We apologize for the inconvenience caused by the worn-out carpet and slow check-in counter. Your feedback is valuable to us, and we will address these issues promptly to enhance our guests' experience.Thank you for bringing this to our attention.

8/10 Good

Verified traveller

Travelled with family, Travelled with group
Disliked: Cleanliness
My Stay in November
The stay is reasonable with the price, however the staff was over busy, room service were called multiple times and no one attended at all, Parking is horrible for big 4WD Cars. Location wise is excellent, everything is next to you, in winter you can walk around to Souq Waqif.
Stayed 2 nights in Nov 2023

6/10 Okay

Ronnie

Business traveller
Liked: Cleanliness
Disliked: Property conditions & facilities
Property is showing its age.clean and comfortable budget hotel
Stayed 1 night in Nov 2023

6/10 Okay

Kim

Liked: Staff & service
Friendly staff
Stayed 1 night in Oct 2023

10/10 Excellent

Verified traveller

Stayed 1 night in Dec 2020

10/10 Excellent

Abdellah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet confortable
Stayed 1 night in Nov 2020

10/10 Excellent

Imad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value for your money
Positives : decent price, comfortable and clean. Negatives : small and narrow parking, no view from window.
Stayed 1 night in Nov 2020

4/10 Poor

Verified traveller

Stayed 17 nights in Oct 2020

10/10 Excellent

Verified traveller

Stayed 1 night in Oct 2020

8/10 Good

Hazem

Business traveller
Liked: Staff & service, property conditions & facilities, room comfort
Amazing hotel , nice rooms
Amazing hotel, the reception staff are very friendly and helpful. Thank you 🙏 for all of them specially mr Najeeb supervisor.only one issue related to housekeeping when you request cleaning or something not responding you have to call several time until they responded.
Stayed 10 nights in Oct 2020

10/10 Excellent

oussy, qatar

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
mostly the room are well need and clean super service from the staffs
Stayed 1 night in Sep 2020

8/10 Good

Sunil, Al Wukair

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice to stay with low budget, adequate room, good customer service & helpful staff.
Stayed 1 night in Aug 2020

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Service improvement
The room was cleaned. Service was not that good. Housekeeping should call the room first to check whether there was a person inside and not to open the guest room door.
Stayed 1 night in Aug 2020

6/10 Okay

Pasindu

Stayed 1 night in Jul 2020

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff, very convenient location but car park is small and hard to find outside parking
Stayed 28 nights in Mar 2020

10/10 Excellent

Mohamed Iheb

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2020

6/10 Okay

Verified traveller

Stayed 1 night in Mar 2020

6/10 Okay

Mxolisi Armstrong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2020

2/10 Terrible

FATIHA

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Vu le prix de cet hotel aucune propriété les chambres sont faite a la demande du client, drap non changé serviette également, l accueil affreux aucune émotion c est un hôtel qui fait peur lebpetit déjeuner infecte...rien une omelette une brique de lait, jus d orange degueulasse, salle froide fade lugubre...je ne le conseil pas du tout a fuir...
Stayed 7 nights in Feb 2024

4/10 Poor

luiz alberto

Nao foi legal
Eu paguei uma diária so p ficar sies horas pois meu voo chegava a de madrugada, eles queriam me cobrar uma taxa alta por late check in, mas sendo que estava dentro das minhas horas reservadas, o normal e o quarto esta pronto para mim tendo em vista que eu ja tinha pago, outra coisa, eles cobram 100QR deposito.
Stayed 1 night in Jan 2024

8/10 Good

VANIA

Liked: Staff & service, room comfort
Bom
O carpete muito manchado. Banheiro apertado. Café da manhã sem opções para continental. Apenas local. Camas confortáveis.
Stayed 1 night in Dec 2023

10/10 Excellent

Roar

Stayed 1 night in Nov 2023

10/10 Excellent

Ismail can

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cok iyi fiyat
Mukemmel
Stayed 3 nights in Mar 2020

6/10 Okay

Sheyda

Disliked: Cleanliness, room comfort
Hotel lugtede rigtig meget. Vandet har været koldt og vi kunne ikke være i bad. Receptionen har glemt at ringe til os om morgen. Værelset Og sengen har været ok.
Stayed 1 night in Feb 2020