"The security, front desk, concierge and engineering staff we interacted with during our stay were extremely helpful and definitely a big positive for this hotel. The public areas (i.e., lobby, restaurant area, and pool area) were extremely clean, modern, and well-maintained. The rooms were quite the opposite, there was dust, spider webs, and the bathrooms are extremely old and need renovating. Our duvet was dirty and we did message during our stay to mention that the room was okay but not cleanly but we did not hear back. It is an extremely big property though so we did understand that sometimes messages can go unnoticed. We also had one major concern that we unfortunately did not have time to bring up with anyone on property as we left in a hurry. We noticed a housekeeper on our floor mixing all the dirty towels with the clean towels in their cart. Overall, the property offers a lot of amenities and is worth the value paid but the cleanliness really was off putting and would be our only reason to not return back. The proximity to disney springs and the free shuttles to the parks was also a major plus!"
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