Outdoor wedding area

Reviews of Lakeshore Hotel & Apartments

3.5 out of 5
Lakeshore Hotel & Apartments
Road # 41, House # 46, Gulshan 2, Dhaka

Reviews

8.6

Excellent

Rating 10 - Excellent. 17 out of 41 reviews" "
Rating 8 - Good. 18 out of 41 reviews" "
Rating 6 - Okay. 5 out of 41 reviews" "
Rating 4 - Poor. 0 out of 41 reviews" "
Rating 2 - Terrible. 1 out of 41 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Mahbubul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
Stayed 1 night in Oct 2021

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities
I've stayed here on two separate occasions and would stay again. It's a decent hotel with very nice and helpful staff. I do recommend paying attention to the room service receipts. Both stays resulted in being charged different fees for the exact same menu item.
Stayed 2 nights in Jun 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2020

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortabe stay
The Lakeshore Hotel is a comfortable hotel with all the amenities in a good location. The food in the hotel was very good Service was excellent TV channel availability was very good
Stayed 1 night in Mar 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is especially unique and special boutique hotel. I couldn’t have been happier.
Stayed 1 night in Jan 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
I’ve travelled extensively and never before have I experienced such an attentive staff. This 60 room boutique hotel far exceeded any expectation. Their complimentary breakfast is exceptional. By US standards, the value is exceptional. If I return to Dhaka, the Lakefront Hotel will feel like home!
Stayed 1 night in Jan 2020

10/10 Excellent

Ed, Solana Beach, CA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a superb boutique hotel. Before arriving, I had intended to spend only 1 night. I stayed for 5! The friendly staff made me feel at home. The room was terrific in all that one would expect in a fine star hotel. The breakfast buffet (free!) was outstanding - as good as it gets! The hotel has an amazing and courteous security staff. (They even gave me friendly salutes as as I came and went!) The rooftop has a pool and great views of the lake. From here I saw one the most stunning sunsets I’ve ever seen. I highly recommend the Lakeshore Hotel and hope to return someday.
Stayed 1 night in Jan 2020

6/10 Okay

Mangala

Business traveller
Liked: Cleanliness
Disliked: Staff & service
They lie
Average hotel but in a good location, food is OK. They lied to me saying airport pickup was free but they changed me 1500 taka when I checked out.
Stayed 3 nights in Dec 2019
Response from Lakeshore Team on 9 Jan 2020
Dear Valued Guest, Thank you very much for your review of our hotel. Due to being a boutique hotel with only 60 rooms, the shuttle service is not operated. We have individual private sedans equipped with complimentary Wi-Fi, refreshments, water, and safety features such as GPS tracking, and first aid box. Due to safety concerns, all our cars run on petrol, as opposed to natural gas used by most car services. For this reason, we are not able to offer complimentary pick-up service. We always mention this at the time of reservation and none of our front desk representatives wound inform you otherwise. The hotel transfers are always chargeable. Our airport transfers are charged at USD 15++ or BDT 1650.82, which is lower than competing hotels. You were actually charged less, as the amount was rounded while charging in local currency.

2/10 Terrible

Konstantin

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I was overcharged
I was overcharged agave me a bill for airport transfer that was complimentary
Stayed 3 nights in Dec 2019
Response from Lakeshore Hotel on 9 Jan 2020
Dear Guest, Thank you very much for your mail. We are sorry to hear that you were overcharged. As you booked through Hotels.com, the room bill payment was handled by them. If you think you were overcharged for your room bills, you can escalate the matter to them. The hotel does not offer complimentary airport transfer. We arrange our individual airport transfers with private sedans equipped with complimentary amenities and safety measures. They also run on petrol for extra safety, whereas other car services run their cars in cheaper natural gas. For this reason we take a small fee, which is lower than other nearby hotels. We clearly mention this to our guests, and none of our staff is authorized to say otherwise.

10/10 Excellent

Helena

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019
Response from Lakeshore Reservation Team on 9 Jan 2020
Thank you very much for rating us 10 out of 10! We hope to see you again at Lakeshore Hotel!

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The friendly and attentive staff really make the experience at Lakeshore. It may be five weeks or five years since your last stay, but they will remember and welcome you back like a long-lost friend.
Stayed 6 nights in Nov 2019
Response from Lakeshore Reservation Team on 9 Jan 2020
Dear Guest, We are glad to know that you enjoyed your stay with us. Our guests always tell us that our staff are the best thing about Lakeshore. We go out of our way to make you feel at home and always remember your preferences. Thank you very much for rating us 5 out of 5! We look forward to seeing you again at Lakeshore Hotel!

10/10 Excellent

Thomas

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2019
Response from Lakeshore Reservation Team on 9 Jan 2020
Thank you very much for rating us 10 out of 10! We look forward to seeing you again at Lakeshore Hotel!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Sep 2019

8/10 Good

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
cozy, friendly stay
The service is very good. I liked the breakfast, rooftop pool, and the view from the rooftop. Fast wifi.
Stayed 7 nights in Jul 2019

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The staff were helpful and friendly throughout my stay. Hotel was clean and felt very secure.
Stayed 3 nights in Jun 2019
Response from usama on 19 Jun 2019
Dear Guest, Thank you very much for your kind review. We are glad to know that you enjoyed your stay with us and look forward to seeing you again at Lakeshore Hotel. Sincerely, Lakeshore Hotel Team

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel in Dhaka
Great hotel in Dhaka, meeting the described standards.
Stayed 5 nights in May 2019
Response from usama on 19 Jun 2019
Dear Guest, Thank you very much for your amazing review. We are happy to see that you enjoyed staying at Lakeshore Hotel. We look forward to seeing you again at our hotel. Sincerely, Lakeshore Hotel Team

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location with great service.
Staff were friendly, courteous, and professional - I can not say enough good things about them. The room was great, the food was good, and the space was both inviting as well as quiet. The gym and spa are a bit small and are not the newest, but they are functional.
Stayed 12 nights in May 2019
Response from usama on 19 Jun 2019
Dear Guest, Thank you for your spectacular review. we are glad to learn you enjoy your stay with us and loved our services. The area of our property is limited and we have tried the best to utilize it by keeping the gymnasium open and airy. We look forward to seeing you again at Lakeshore Hotel. Sincerely, Lakeshore Hotel Team

10/10 Excellent

Arthur

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2019
Response from usama on 19 Jun 2019
Dear Guest, Thank you for your wonderful review. We are glad to know you enjoyed staying at Lakeshore Hotel. We look forward to seeing you again at our hotel. Sincerely, Lakeshore Hotel Team

8/10 Good

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2019
Response from usama on 19 Jun 2019
Dear Guest, Thank you very much for your kind review. It is nice to know you enjoyed staying at Lakeshore Hotel. We look forward to seeing you again at Lakeshore. Sincerely, Lakeshore Hotel Team

6/10 Okay

Verified traveller

Stayed 3 nights in Apr 2019

10/10 Excellent

Verified traveller

Stayed 2 nights in Jan 2019

10/10 Excellent

Verified traveller

Liked: Staff & service
Stayed 2 nights in Jan 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay
Nice
Stayed 1 night in Nov 2018

8/10 Good

Verified traveller

stay was nice!!!
Stayed 2 nights in Nov 2018

8/10 Good

Sanjiva

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value for price.
Stayed 2 nights in May 2018

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort
It's a good hotel but it could be better
This is a very well located, clean and decent hotel - however, it feels a lot like a factory. The staff doesn't treat you with personal care.
Stayed 3 nights in Mar 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean hotel, friendly & service-minded staff. Good hotel at readonable price in Dhaka.
Stayed 5 nights in Jan 2018
Response from Md. Mustafa Zaman Usama on 23 Jan 2018
Dear Guest, Greetings from Lakeshore Hotel! Thank you very much for your wonderful review. We are glad to hear that you enjoyed your stay with us and liked our services. Our staff always put an extra effort to make our guests feel comfortable, and I am happy to see the effect it had on you. Looking forward to see you soon at Lakeshore Hotel! R

6/10 Okay

Irtezaul, Dhaka

Liked: Cleanliness, staff & service
Check in
Check in is cumbersome. They gave me the wrong room not the room I paid for. I had to ask them to change the room and give me the room that I paid for which took time. The safe in my room did not work. There were no curtains in the gym. When I asked for them, I was told they were in the laundry and they only had one set,
Stayed 1 night in Dec 2017
Response from Md. Mustafa Zaman Usama on 23 Jan 2018
Dear Guest, Greetings from Lakeshore Hotel! Thank you for sharing your experience at our hotel. We are sorry to hear about your experience. We always put an extra effort to make our guests feel special. To us, the comfort and convenience of the guest always come first. Please accept my apologies if your experience was not at par with your expectation. We will look into the matter and ensure you get a more memorable experience on your next visit at Lakeshore. Hoping to see you again at our hotel. Sincerely,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful staff!
Overall the hotel is nice but the staff are AMAZING. Very kind and welcoming and incredibly helpful. There is also a great buffet that offers Bangladeshi food on Friday. And a delicious coffee bar (the North End), which I strongly recommend.
Stayed 5 nights in Jul 2017
Response from Usama on 16 Jul 2017
Dear Valued Guest, Thank you very much for your AMAZING review! We are really glad that you enjoyed your stay with us. Our staff go out of their way to make sure your needs are met and you feel at home. Next time you are at Lakeshore, please do try the Italian and Seafood buffet we arrange every Saturday. Looking forward to see you again at Lakeshore. Regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel and great service
Response from General Manager on 8 Mar 2017
Dear Valued guest, Greetings from Lakeshore Hotel! Thank you very much for your kind review. Hope to see you again at Lakeshore! Regards, Lakeshore Hotel team

8/10 Good

ASHIRUL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Business travel friendly hotel, well recommended
This was my first time I stayed at Lakeshore Gulshan, although I'd stayed at their Lakeshore Banani franchise earlier. As always, they take great care of their guests, and when minor things go amiss, they do their best to make up for it. The gym is popular with guests, there is a very nice rooftop setup, hotel cars will take you anywhere (though prices are a little high), and the food menu is pretty good too. When on a business trip, one generally looks for a place to sleep in peace, and have everything taken care of. Lakeshore fits that bill.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We lucked out with a great deal in the mini suite -very comfortable. The lobby is nice with a great coffee stand. Reasonably nice gym and pool on top.

8/10 Good

KWOK ON, Hong Kong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay
All staff of Lake Shore are very presentable and polite
Response from Zaneeq Hussain on 17 Oct 2015
Dear Kwok On, Thank you so much for taking out the time for the writing review. We're extremely happy to know that your stay was comfortable here at Lakeshore Hotel. Guest satisfaction is our utmost priority. It was indeed a pleasure to have you as our guest and we look forward to welcoming you again here at Lakeshore Hotel. Best Regards, Zaneeq Hussain

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Definitely a recommended hotel to stay in Dhaka
Very clean and friendly staff all around making the stay in the hotel very comfortable
Response from Zaneeq Hussain on 12 Sept 2015
Thank you so much for taking out the time for the writing review. We're extremely happy to know that your stay was comfortable here at Lakeshore Hotel. Guest satisfaction is our utmost priority. I'll pass this message to our entire Lakeshore team and I'm confident this will motivate all of us to maintain and also to continuously improve the service standard. We look forward to welcoming you again here at Lakeshore Hotel, in the near future!

6/10 Okay

Verified traveller

Business traveller
Liked: Room comfort
Stayed 2 nights in Feb 2020

8/10 Good

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 9 nights in Dec 2018

8/10 Good

Eric, Hong Kong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel with friendly staff. Value for money for business travellers.
Stayed 5 nights in Sep 2018

6/10 Okay

Man Fong

Liked: Cleanliness
Stayed three days for business trip. Good location, good service, will come again

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service