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"Beautiful colonial style hotel with extremely friendly and helpful staff"

"Great service from start to finish. Great atmosphere. Would highly recommend. We would return there no question. Easy walk to town or the falls"

"Very punctual The ladies in the restaurant are superb, always willing to assist and with a smile..."

"The place is very clean with warm water.Staff friendly , polite and prompt in attending problems.For example,it took only a few seconds after contacting the reception to get another card to use when my door card was not working ."

"Lovely old heritage hotel in the centre of town . Only a few guests so was very quiet. Staff were exceptional in terms of service . "

"The restaurant did not offer sadza!"

"Large well maintained grounds. Reception Staff was very attentive. Joseph was especially kind and helpful. Room was small but offered great views Ann was comfortable for two. Lee, dining room host was wonderful. Shuttle service was a bonus to get to and from various locations. Victor from Heritage booked several activities and cabs for us. He was always available to assist. On-site dining was excellent with breakfast buffet included with our booking level. Highly recommend this place. "

"The architecture of the buildings was sensational as were the surrounding gardens and overall integration of the lodge into the natural geological rock features. The lodge has a ‘wow factor’ was a standout place to stay. The menu and food could be improved to match the their aspects of the lodge. "