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"I travel for work and spend over 150 nights a year in hotels. I've been a Diamond Elite member with both Hilton Honors and Holiday Inn IHG every year since 2019. When I travel for vacations, I also always try to book Hiltons and Holiday Inns to be treated like a Diamond member. So when I saw there were no Hilton's or Holiday Inn's in Livingstone/Victoria Falls, I was a little worried about booking this hotel through Expedia. However, the level of service I received at New Fairmount Hotel and Casino in Livingstone, Zambia exceeded all Diamond Elite treatment I receive from Hilton Honors and Holiday Inn IHG. I was so warmly greeted at the front desk by Mwiche, Allan, and Dwayne. They upgraded our room to a family suite. They provided great tips about where to go shopping. When internet wasn't strong in the room, they brought us a router to the room. They offered us a wonderful dining experience at their onsite restaurant for dinner. At dinner, they introduced us to Chef Rehman, who moved to Zambia from India 20 years ago and specializes in Indian cuisine. We thoroughly enjoyed the warm tandoori naans and dishes Chef Rehman recommended. The rooms were very spacious and beds comfortable. The hotel is conveniently located within walking distance of nearby local market. And is a short drive from the Falls. The hotel's wonderful front desk team of Mwiche, Allan, and Dwayne can also connect you with their driver Gregory, who can take you around Zambia."

"Very nice and convenient "

"No recommendation"

"This was my second 2-week stay at The Urban Hotel. I can tell you that, as someone who grew up in the UK and now lives in the US, this hotel makes the best chips I have ever had! The tea is decent. Breakfasts are great. And, even though the dinner menu is somewhat limited, it is all very, very good. A typical dinner costs less than $10 and will fill you up for sure. The room was good enough. The housekeeping staff, like all the hotel staff, were kind and friendly. The WiFi worked well, considering the challenges in Zambia with electricity. The hotel has backup power, too. An early morning stroll around the surrounding golf course is a great start to the day. Definitely stay again."

"This was such a beautiful resort! The complimentary breakfast was exquisite with delicious, rich choices! The staff was also very accommodating and helpful..."

"You won’t find a more accommodating hotel than the Royal Livingstone Hotel. Gorgeous grounds! Animals on premises! The staff was so friendly, even leaving a cookie icing station for our son in our room. When it comes to an unforgettable stay, won’t regret this choice for a moment. "

"Fantastic place all round "

"Extremely friendly employees and going the extra mile. Parking in front of the building during daytime and locked garage at night. Good food, clean and comfortable rooms with windows that can open. No replacement for fresh air."

"It was very comfortable stay. The staff is amazing."