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"Loved the location right in the heart of Luzern and loved it was very close to train station"

"Lovely property in the middle of everything!"

"CitizenM is excellent. The rooms are smaller but very well designed. The shower is great. The bed is very comfortable. I wish I had the same at home. The hotel is right next to the old city. Just walk up the stairs across the street to many views, shops and restaurants. We found the iPad to be too complicated, even tho we are both tech savvy. Needs an upgrade. Some things are easier without this “convenience” such as turning on lights manually and using a remote for the TV. We gave up on the iPad and streamed a movie from my phone. Generally a very inviting hotel with great staff and a good breakfast, including espresso or any coffee desired. Nice sitting areas on the ground floor make up for the smaller room. "

"This was a wonderful property. We had a lake view room and it was a very beautiful view. The room was huge! There was a welcome gift when we arrived. This was a more modern hotel with many options (including ice). "

"Very uncomfortable pillows: too high, too hard."

"Delicious breakfast, welcoming staff, great decor, so conveniently located. One of my towels was unfortunately a bit stained and the rooms are not that soundproof, but everything else was super!"

"We had a wonderful stay at CitzenM. The hotel staffs are very attentive and friendly. The hotel staffs gave support in every need of my visit. The room was cozy and comfy with cute décor. The breakfast buffet was delicious, the best cappuccino I had. The location was great and walkable to most attractions. "

"Perfect"

"The view from our room was breathtaking. Staff were fantastic. Breakfast was faultless. Worth ever penny"