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"I loved the privacy, beach, mostly room was clean, loved the balcony beach view, food was good. Phenomenal experience @ The spa Indulgence by the sea -massager was phenomenal- Avenicia Salomon -I scheduled 2x with her -she was possibly the best staff member I met along with Mimi from the breakfast@ main restaurant- the views were breathtaking @ Oceans. The rest of staff need real customer service etiquette- very rude & grotesque attitude/passive aggressive behavior- that made my experience mostly good- if staff was customer service friendly it would have been excellent- thank you!"

"Beautiful resort"

"The property is very dated and needs an upgrade. "

"Claen room. Very quite hotel maybe because it was more of an older clientele "

"Absolutely incredible property to stay at! "

"This hotel was really disappointing. Besides being conveniently located near Maho Beach (to watch and experience the plane jet blast & landing), the Casino and restaurants, it really isn't worth the price paid. *The bathroom walls are grimy and not cleaned properly. *There was construction going on outside our balcony *Thank God for Cedric at the front desk that helped us with a room change. The lady that checked us in wasn't very accommodating at all. The staff was clueless about anything we asked about, and obviously were not doing anything out of their scope of work. *We saw a roach while waiting on our omelets run across the omelet station, and NONE of the staff were alarmed. In fact one of the staff members said due to everything being in the open, it's expected. That was it for me. I refused to eat anything else at the hotel. The food was subpar at most in any event. *We paid extra for dinner at Azul and it was amazing. The menu was limited, but the food was delicious and the ambiance was top tier. I feel slighted because I definitely didn't get value for my money. Upon check out I finally spoke with a Manager named Govanni (I think was his name) after two previous failed attempts. He was apologetic, but not at all surprised by my complaints. The roach at the buffet didn't surprise anyone I mentioned it to. That speaks volumes and that tells me that it's normalized at this resort. First and last time booking this hotel."

"The room was clean and well maintained. Some staff was friendly others no so much. So didn’t speak unless spoken to and even then barely spoke. The view was amazing."

"Beautiful beach view! "

"Room was clean and staff were friendly. I wish the jacuzzi was working in my room. "