Search Hotels by Sonesta Hotel in Lowlands from ₹40,323

"This hotel was really disappointing. Besides being conveniently located near Maho Beach (to watch and experience the plane jet blast & landing), the Casino and restaurants, it really isn't worth the price paid. *The bathroom walls are grimy and not cleaned properly. *There was construction going on outside our balcony *Thank God for Cedric at the front desk that helped us with a room change. The lady that checked us in wasn't very accommodating at all. The staff was clueless about anything we asked about, and obviously were not doing anything out of their scope of work. *We saw a roach while waiting on our omelets run across the omelet station, and NONE of the staff were alarmed. In fact one of the staff members said due to everything being in the open, it's expected. That was it for me. I refused to eat anything else at the hotel. The food was subpar at most in any event. *We paid extra for dinner at Azul and it was amazing. The menu was limited, but the food was delicious and the ambiance was top tier. I feel slighted because I definitely didn't get value for my money. Upon check out I finally spoke with a Manager named Govanni (I think was his name) after two previous failed attempts. He was apologetic, but not at all surprised by my complaints. The roach at the buffet didn't surprise anyone I mentioned it to. That speaks volumes and that tells me that it's normalized at this resort. First and last time booking this hotel."

"The room was clean and well maintained. Some staff was friendly others no so much. So didn’t speak unless spoken to and even then barely spoke. The view was amazing."

"Room was clean and staff were friendly. I wish the jacuzzi was working in my room. "

"Clean and comfortable. Nice pool, great views, super convenient to plane spotting at Maho beach and lots of good restaurants in walking distance. "

"The apartment we stayed in needs a deep cleaning and over all update. For an all white interior it is moderately dingy and needs a paint job. The shower was not clean and the pillows had an odor. The dishes in the cabinets were not clean. The beach is in walking distance, as well as a small casino and restaurant, otherwise you would have to drive to get anywhere else. I tried to call the number listed in the apartment for a request and there was never any answer . The staff at the desk in the lobby (at least in building A), did not appear welcoming at all, actually quite the opposite . When asked a question appeared highly bothered . The Mullet Bay Beach was beautiful. Thankfully, we were only here a short time and stayed at a resort the rest of the time. I would not be returning to this location. "

"The first day was terrible there was no towels so i couldn’t shower after a long day of travel. The bathroom was damaged and maintenance never came to fix it so after a few days it started to smell like mold. The cleaning team couldn’t remember to leave toilet tissue and they left my room door open after they changed the bedding. The air didn’t go off the last couple days so it was extremely cold and not comfortable. Overall, I didn’t have a good experience and I won’t be staying back there. "

"The room was clean and comfortable."

"Everyone was very nice"

"Beautiful and clean suite. The staff was friendly and accommodating. You can order taxis from front desk which was very convenient. The view was immaculate and the hotel is right off the beach. No complaints."